Position Summary: The Manager of Student Services will be an energetic leader and master relationship builder who oversees Student Services, which provides communication and support for all of the emerging musicians taking classes and special programs at the JAZZ HOUSE in downtown Montclair, New Jersey. This position is divided into three main areas of focus: (a) Student recruitment (youth and adult) + family engagement, (b) Account management, billing and scholarships, and (c) Special programs and volunteer coordination. Student Services falls under the Department of Arts + Education to deliver innovative, high quality music education, and administers student-related activities and events. The Manager of Student Services trains and oversees evening and weekend front desk student services staff, and coordinates the Parent Volunteer Committee. This position uses a wide range of resources and develops strong partnerships to deliver cost-effective programming that bridges the gap in the arts and brings diverse groups of people together for training and learning. Each year the Manager of Student Services organizes a Parent Volunteer Committee to assist with various arts and education programs throughout the year including major student involved events like our annual Montclair Jazz Festival. In addition, the Manager of Student Services works with other members of the team to develop and create an alumni internship program.
Department: Arts + Education Department
Reporting: This position currently reports to the Director of Music + Education
Direct Report or Manages: This position manages Student Services Front Desk Staff and Coordinator of Student Services/Arts Education
Jazz House Coordinated Team: This position works closely with all members of the Arts and Education team, as well as Special Events, Marketing and our Finance Departments.
Student Services: Recruitment of the new class for fall, spring and summer. This position works closely with the Director of Arts + Education and Director of the JAZZ HOUSE Summer Workshop to meet annual registration and financial goals and ensures a diverse and inclusive enrollment. Coordinate class registrations, process scholarships, manage payment plans, track private lessons, oversee front desk support, act as student and family liaison, and is part of the JAZZ HOUSE community outreach. The Manager of Student Services is responsible for maintaining coverage for all front desk and online shifts. This role also plans and executes all logistics and communications for the JAZZ HOUSE Summer Workshop and September through June weekend and afterschool programs. This position involves building strong relationships with families through frequent and consistent communication. Excellent organizational, writing and interpersonal skills are required. This position ensures all JAZZ HOUSE students are incorporated into our activities and registrations are complete. The position works collaboratively with the Arts + Education, Development, and Events Departments, and also oversees our classes and performing ensembles.
Front Desk Supervision: Student Services is the first representative most people who call or visit JAZZ HOUSE KiDS will come in contact with as they engage the organization. The Manager of Student Services provides training, guidance and leadership to the Front Desk staff ensuring consistent quality customer service is delivered. The successful candidate will reflect the professionalism, the tone of the organization, and the standard of excellence for which we strive. The Manager of Student Services provides emergency assistance to students and families and oversees the monitoring building safety during class times. The Manager of Student Services is responsible for covering any and all shifts when the Front Desk Supervisor or a pre-approved substitute is unavailable.
QUALIFICATIONS & EXPERTISE:
Please Note: The bulk of classes at the JAZZ HOUSE take place on evenings and weekends in person. This position is a blended day and evening schedule. Availability to cover occasional weekend shifts is required.
Proper training, oversight and supervision of both the front desk staff and department require a flexible schedule to meet the needs and demands of this area and advance recruitment goals.
Additionally, as a fast paced, dynamic arts organization with many special events, concerts and workshops, extended evenings and weekend work will be required. While we work with staff to maintain a manageable schedule this additional time is inherent in this position.
About JAZZ HOUSE KiDS: We have been swinging doors open for 18 years, and our emerging musicians are soloing and singing their way to greatness. We use America’s original musical art form to stimulate students’ creative self-expression, personal growth and collective engagement. JAZZ HOUSE KiDS does whatever it takes to build tomorrow’s community leaders and global citizens through jazz and keep our promise to serve all students regardless of their financial circumstances.
How to Apply: Qualified candidates should email a cover letter, resume and references to firstname.lastname@example.org. Please include Manager of Student Services in the subject line. No phone calls, please. Salary/benefits commensurate with experience.
JAZZ HOUSE KiDS is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please let us know.
Position Summary: The Manager…
Qualified candidates should email a cover letter, resume and references to email@example.com. Please include Manager of Student Services in the subject line. No phone calls, please. Salary/benefits commensurate with experience.