Chief Supporter Officer

Posted by
Oxfam GB
Oxford, England, United Kingdom

Oxfam GB

Published 27 days ago

September 9, 2020

“Oxfam is undergoing a major transformation, part of which involves creating a new Engagement division at Oxfam GB with a joined-up focus on how we engage and inspire supporters, shoppers, volunteers, philanthropists and institutional donors. We are looking for a Chief Supporter Officer who can design and implement an ambitious strategy for supporter engagement, raise and sustain the important income that funds our work, lead and inspire the new division, and demonstrate feminist leadership.”


Danny Sriskandarajah, Oxfam GB Chief Executive


Are you a visionary and values-led leader who wants to make a radical impact on the world?

Do you want to use your commercial or fundraising expertise for social good?

Can you build and nurture a collaborative and diverse team to shape ambitious strategy for one of Britain’s largest charities?

We are looking for a Chief Supporter Officer (CSO) who will help lead Oxfam’s transformation at a pivotal time in the organisation’s amazing 78-year history.


You will join as we respond to the profound impact Covid-19 is having on societies around the world, the communities we support, the organisations we work with and to Oxfam itself. Globally, we face reversal of some of the hard-fought wins around poverty and inequality. The founding principles of Oxfam GB – of saving lives and changing policies – seem just as relevant as they did in 1942, but we need a bold new strategy and a different model to tackle the global challenges our world is facing today. How well we engage and inspire our supporters in this mission will be critical to our success going forward.


What you'll be doing:


In this role, you will be key to developing Oxfam’s 2030 strategy, establishing a new “Engagement” division that includes our retail operations, individual fundraising, institutional partnerships, supporter experience and creative functions. The Chief Supporter Officer will be responsible for leading and supervising large teams, including those who run one of Britain’s largest charity retail networks (with a portfolio of around 600 shops and a growing online business), manage a large and sophisticated audience engagement portfolio, and major donor relationships with key institutional partners across the world. From coordinating emergency appeals to managing our presence at the London Marathon and Glastonbury to rolling out ‘Second-hand September’, this Division is at the heart of Oxfam’s relationships with the world.


This will be the Division that will deliver the restricted and unrestricted income to fund Oxfam’s work, doing so in a way that leaves everyone who supports Oxfam with a meaningful connection to the impact they are making. Our ambition is that all of our supporters – ranging from those who donate items to our shops to major institutional partners – feel part of our community.


As a core member of the leadership team, you will also work closely with other divisional leads and their teams, focused on raising the resources and engagement we need to deliver our ambitions but never losing sight of doing that in a way that lives our feminist leadership approach, values and being a positive force for our culture.


You'll have:


We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our values of empowerment, accountability and inclusion in all you do. 


An ideal candidate for the role will also:

  • Bring a track record of leadership and experience in at least one of the major activity areas included in the Division, whether that is in fundraising, audience engagement, retail or trading.
  • Be self-aware and able to make a positive impact on others
  • Have a vision for how an organisation like Oxfam can engage and inspire our supporter
  • Thrive in environments of continual learning (and unlearning!), problem solving and complexity
  • Be commercially-driven and innovative, with experience hitting income-targets and managing budgets
  • Able to nurture, lead and build multi-disciplinary teams, with experience of increasing diversity and inclusion
  • Be an excellent communicator
  • Be resilient and a role model for wellbeing 

The full list of criteria is outlined in the attached job profile.


What we can offer you:


This role will give you an opportunity to make a difference in creating an impact in some of the poorest and most vulnerable parts of the world, shaping a better world for generations to come. At Oxfam, we see that a positive and supportive place to work is key, so you will join a group of passionate people who are aiming to put our values and ethos into all we do. We also see everyone's growth and development as key, so will work with you to shape relevant opportunities to support your career journey. More about our benefits and commitment to staff can be in a downloadable document titled Oxfam Promise.


We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. This is advertised as a full-time role, but we would also be open to job share arrangements or to discussing other flexible needs. You can discuss this at your interview or offer stage, or you are welcome to speak with us in advance by contacting Ash, our recruitment advisor, as below.


Our Values and Commitment to Safeguarding:


Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.


The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.


All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.


We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.


How to apply:


As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile. Your application will be shortlisted based on demonstrating how you meet this criteria, drawing on your experience and motivations.


About Us:


Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.


Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 


In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

“Oxfam is undergoing a major transformation, part of which involves creating a new Engagement division at Oxfam GB with a joined-up focus on how we engage and inspire supporters, shoppers, volunteers, philanthropists and institutional…

Details at a glance

  • Remote Possible
  • Full Time Schedule
  • Executive

Level of Language Proficiency




Oxford, England, GB

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