Patient Navigation Program Coordinator

Job Type

Full Time




208 West 13th Street
New York
United States


Reports to: Senior Director of Public Policy & Advocacy

Classification: Full-Time, Non-Exempt

Schedule: Standard 35 hours per week. Position may require evening and weekend shifts, 

as necessary. 

Position Summary: The Patient Navigation Program Coordinator will manage patient navigators at The Center and for subcontractors. The Coordinator is required to be certified by the state and will lead education and advocacy of the health insurance enrollment program at The Center. The Coordinator will provide direct supervision to In-Person Assistors/Navigators. 

Principle Duties and Responsibilities:

  • Serve as the liaison between The Center and our subcontracting agency and staff, located in Jackson Heights, Queens.
  • Serve as the liaison between The Center and our NYS Department of Health contract manager.
  • Participate in weekly conference calls with the NYS Department of Health and disseminate information to staff as needed. 
  • Work with the Senior Director of Public Policy & Advocacy, as well as community based organizations, to identify potential enrollment sites, and serve as the liaison between The Center and staff at each site. 
  • Monitor and report monthly deliverables, site schedules and performance; track certification and recertification of all navigators, ensuring all navigators are up to date with NYS Marketplace protocols, as well as changes in legislation that may impact consumers.
  • Provide in-person health insurance enrollment services to potential enrollees; educating and facilitating enrollment into Qualified Health Plans (QHPs), supplementary plans available through the Exchange (if offered) and/or into Insurance Affordability Programs (IAPs). Work directly with Contract Manager and the marketplace to resolve consumer enrollment challenges, grievances, and appeals. 
  • Provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the populations being served in the Marketplace including individuals with limited English proficiency.
  • Work offsite in New York City (primarily Manhattan and Queens) including but not limited to: tabling at other nonprofit organizations, events, street fairs, educational presentations, community events, etc. to identify/recruit potential enrollees and meet program deliverables.
  • Attend program specific meetings (travel to Albany may be required), as needed.
  • Provide direct supervision to In-Person Assistors/Navigators.
  • Other duties as assigned.

Position requirements:

  • BA or equivalent work experience; minimum two years’ experience working in nonprofit organization or social services agency.
  • Minimum two years of direct experience enrolling individuals into The NYSOH Marketplace or other government assistance programs required.
  • Highly organized with an attention to detail. Ability to be creative/entrepreneurial in order to enhance The Center’s program plan.
  • Ability to problem solve in a team and independently.
  • Ability to work independently both on and offsite. 
  • Familiarity with the health policy landscape at a local, state and federal level, and motivated to improve the healthcare landscape for all New Yorkers.
  • Computer proficiency with Microsoft Office (Outlook/Word/PowerPoint/Excel) , Google Suite and web based applications.
  • Excellent interpersonal and customer service skills with an ability to interact with a wide range of personalities, including a diverse group of community members.
  • Excellent written and verbal communication skills; comfort with public speaking.
  • Bilingual with fluency in Spanish (or other language) a plus. 
  • A strong commitment to the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

Professional Level

None specified

Minimum Education Required

No requirement