CARE Case Manager

Job Summary: The CARE Case Manager is responsible for supporting wellness and the psychosocial emotional needs of students and families in our program.

Key Responsibilities:

● Facilitate communication between the agencies, students, parents/families

● Provide strengths-based case management for each client

● Manage and maintain client files and archives

● Maintain an uncompromising commitment to 100% client confidentiality

● Provide one-on-one support to individual students, parents/families, and alumni

● Be able to provide services to clients virtually as needed

● Build effective and empowering partnerships with the community

● Maintain updated case documentation and student database with attention to detail

● Prepare monthly reports as determined by the Director of CARE

● Provide socioemotional support individually and in group settings

● Conduct assessments as needed

● Provide social service referrals to families and follow up to ensure services were provided

● Provide crisis intervention services

● Facilitate trainings, workshops, and meetings to parents/caregivers in the program

● Facilitate professional development training for staff and teaching artists

● Attend parent and community meetings at various sites

● Attend periodic training and professional development opportunities

● Facilitate a support group for youth and/or parents as needed

● Keep current on applicable child development practices to better assist families

● Attend weekly staff meetings and bi-weekly meetings with supervisor and CARE team

● Maintain ongoing working relationships with all program staff

● Flexible work schedule to include some weekends/weeknights

● Contribute to the development of the CARE Department Curriculum

● Assist the Director of CARE and team with developing new innovative social justice and anti-racist oriented practices and relationships

● Other tasks as assigned based on the needs of the organization

● And other duties assigned by the Director of CARE

● Master’s degree with a minimum of three years of relevant professional experience in social work, family counseling, psychology, case management, child development, and/or a license in any of these fields

● Ability to exercise good judgment and act calmly in emergency situations

● Has excellent verbal, written, and phone skills in both English and Spanish

● Has an empathetic approach towards families and a high level of personal integrity and commitment to excellence

● Ability to represent Harmony Project values such as commitment, community, collaboration, respect, responsibility, integrity, and sustainability

● Fluency in all Microsoft Office programs, as well as Google Workplace (formerly G Suite)

● Work independently and collaboratively with staff, adhering to important deadlines

● A current driver’s license and reliable means of transportation to do site visits as needed

● Ability to communicate effectively and with cultural sensitivity to a diverse community

● A desire and ability to be self-driven and take initiative on projects