Client Services Associate: Bilingual Spanish and English

The Medicare Rights Center (www.medicarerights.org) is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs, and public policy initiatives. Medicare Rights’ unique blend of service, education, and advocacy ensures that real consumer experiences reach the highest levels of policymaking and that policies and laws adopted at state and federal levels are translated for consumers and effectively implemented. Each year, Medicare Rights answers more than three million questions for older adults and people with disabilities through a helpline and online assistance and collaborates with diverse stakeholders to improve the Medicare program.

The Position—Client Services Associate 

Medicare Rights is seeking a full-time Client Services Associate. This person will report to the Director of Client Services and provide individual Medicare counseling to consumers, caregivers, and professionals through dedicated helplines, community outreach, and training. 

Specific Responsibilities 

Activities to be pursued by the Client Services Associate include the following: 

• Provide telephone and email counseling to consumer and professional clients with questions about Medicare, collecting relevant data and making timely referrals as needed.
• Answer questions and help solve health insurance-related issues for individuals with Medicare and Medicaid with long-term care services.  Assist clients with complex casework and troubleshooting a variety of issues.
• Maintain accurate, quality call records relevant to Medicare trends to inform and strengthen Medicare Rights’ policy work and educational resources. 
• Serve as a team member on the Independent Consumer Advocacy Network (ICAN) team, handling ICAN helpline calls and complex case work related to Medicare, Medicaid, and long-term or homecare issues.
• Assist with Medicare Rights’ low-income benefits enrollment work.  
• Database entry, administrative and clerical responsibilities as assigned. 
• Lead community presentations as needed to educate New Yorkers about their Medicare rights and options. 
• Assist volunteers in providing Medicare counseling to callers. 
• Help coordinate special projects as needed and other duties as assigned. 

Qualifications 

The successful candidate will be a highly motivated, organized team player. Specific qualifications include the following: 

• Undergraduate degree or equivalent experience. 
• Strong writing and communication skills. 
• Spanish fluency is required.
• Empathy and ability to convey complex information in a consumer-friendly manner. 
• Ability to connect consumer experience to broader Medicare and health policy reforms. 
• An orientation toward data and analysis. 
• Organizational skills and ability to meet deadlines. 
• Experience or knowledge of Medicare, Medicaid, and/or public health issues is preferred, but not required. 
• A strong interest and commitment to client advocacy. 

Salary is commensurate with experience. Salary from $45,000 to $50,000 per year. The Medicare Rights Center offers a generous benefits package. 

Application Instructions 

The Medicare Rights Center is committed to fostering a diverse, equitable, and inclusive workplace. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals. Please visit https://www.medicarerights.org/about to learn more about our commitment to diversity, equity, and inclusion. Medicare Rights supports a culture of learning and professional growth. Those who meet many but not all of the qualifications are still encouraged to apply. 

We kindly ask that only individuals authorized to work in the United States apply; we cannot offer visa sponsorship. 

Qualified applicants should send a cover letter and resume to: jobs@medicarerights.org with “Client Services Associate” in the subject line. Cover letter files should be labeled “Last Name – Cover Letter,” and resumes should be labeled “Last Name – Resume.” No phone calls, please.

Competitive Salary

Health, Dental & Vision Insurance

403(b) with Company Match

Generous Paid Time Off

Professional Development

Wellness Perks

Bilingual Spanish and English