Job Type

Full Time


Details: Starting salary mid 70s to high 70s (commensurate with experience)



Start Date


Application Deadline



40 Rector Street
16th Floor
New York
New York
United States



The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization's central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission. 



The Iteration Manager (IM) works closely with the department end-users, project managers and technical teams and is the major contributor to the smooth running of the team. The IM position is also the focal point for ensuring the team follows all necessary procedures in accordance with MSF-USA’s IT Change Management policy. The IM makes sure that Agile processes are followed by coaching and leading the team in Agile principles and ensuring that work gets done. The IM is an expert in Agile processes and understands delivering IT solutions for business needs. In addition, the IM is analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues. 


Who you are 

For this position it is important that you are: 

  • An expert in Agile processes, driving methodologies to ensure the team gets work done in an iteration; a decision-maker that can remove impediments
  • Detail-oriented and can organize large amounts of information in an easy-to-follow, logical way 
  • A communications specialist, a diplomat, and a collaborator always aiming to clear communication channels among developers, end-users, and project managers
  • A people-person as much of the daily duties revolve around interaction with different staff members



Essential Functions and Responsibilities 

Iteration Management and Support (100%) 

·        Coaches the Team on Agile Principles and ensures accountability. Ensures Agile rituals are practiced by the team: Daily Stand-Up, Iteration Planning, Backlog Grooming, Sprint Retro, Sprint Showcase, Desk Checks and Kick-Offs

·        Keeps the team focused on Sprint goals by removing impediments and prioritizing the team’s work

·        Identifies outcome-oriented metrics, measures team progress and tracks team’s velocity

·        Maintains, monitors, and tracks team’s Jira board and keeps team’s Physical board in sync and up-to-date.

·        Works closely with Project Managers and Analysts to prioritize work and set goals and ensures that Sprint goals are on track to deliver long-term projects on time

·        Assists in the definition of test plans and testing strategies and in the creation of test cases. Organizes and/or participates in User Acceptance Testing (UAT) and Functionality Testing.

·        Assists in the definition of roll out, training and user support plans. Contributes to the creation of training material as needed.

·        Supports the creation of Agile user stories to capture end user and technical needs in terms of value delivery

·        Provides regular updates to the Product Owner and Project Managers on status of completed work and milestones achieved in iteration

·        Makes sure iterations are planned well, that stories do not enter the sprint without proper analysis or write-up, that stories are estimated and that iterations contain a realistic set of work that is achievable by the team and aligns with the overall strategy. Prepares iteration backlog(s) for bi-weekly Iteration Planning Meeting.

·        Supports and participates in kick-offs and desk-checks with developers, business analysts and project managers

·        Records escalated issues from end-users, analyzes and prioritizes them, maps them on the Scrum board, and ensures they are completed in a timely fashion

·        Continuously leads efforts to improve collaboration, communication and efficiency both within the team and with external stakeholders

·        Encourages and coaches team to a positive, productive, fun, and inclusive team environment


Supervisory Responsibilities 


The Iteration Manager may be called on from time to time to supervise temporary staff, such as contracted workers, interns, volunteers or part-time employees. 


Extent of Public Contact 

The Iteration Manager will have frequent contact with people outside the organization, including vendors, consultants, volunteers, donor advisory boards and members of the general public. 


Physical Demands 

This position requires remaining productive and focused within the context of a moderately noisy office with many interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 




  • Bachelor’s Degree in Business or IT 
  • 3+ years of experience with Agile/Lean principles and methods including Scrum 
  • 3+ years of experience working as an Iteration Manager, Business Analyst, Scrum Master or Project Manager 
  • 3+ years of customer interfacing experience – project oversight, customer presentation. 
  • Strong interviewing and listening skills
  • Analytical skills for testing to make sure business needs are met, for resolving escalated support tickets, and for prioritizing bugs
  • Strong verbal and written communication skills and ability to review project status with key stakeholders at multiple levels of the organization. 
  • Basic understanding of software design, development and support. 
  • Ability to provide leadership and coaching to team members



  • Experience in NGO and private sector
  • Experience in using the Jira work management tool
  • Experience with any of the following highly desirable: CRM, HRIS, intranet solutions (SharePoint), enterprise financial software, networks and infrastructure





Contract Type 

Open ended Contract 


Additional Information 

Starting salary mid 70s to high 70s (commensurate with experience) 


Desired Hiring Date 

July 2, 2018


Working Time % 


Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

To apply, send cover letter and resume to:, Attn: “Iteration Manager” 


No phone calls and emails please. Applications without cover letter will be disregarded. 

Only Shortlisted candidates will be contacted.


Application Deadline: June 8, 2018