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Program Support Associate

Posted by
My Brother's Keeper
|
Dartmouth, MA
New
|
Published 8 days ago

POSITION:                                          Program Support Associate

REPORTS TO:                                     Josh Smith, Director, Dartmouth Facility

MISSION:                                          “To bring the Love and Hope of Jesus Christ to those we serve.”

JOB SUMMARY:                              To provide effective administrative support, ensuring the smooth operation of our charitable programs. To accomplish our mission and build community by positively interacting with volunteers, recipients, and donors alike.

 

RESPONSIBILITIES:

Program Support

·        Assistance Programs:

o  Answer Furniture, Food, and Christmas Helpline calls and enter intake information into database

o  Assist in scheduling, tracking, and reporting of deliveries

o  Assist in conducting inventory counts and placing weekly orders to vendors such as the Greater Boston Food Bank

o  Return calls for assistance to provide Helpline information or referral

o  Ensure confirmation calls are made for furniture delivery appointments

o  During Christmas season, manage schedule for wrapping volunteers and serve as ‘floor manager’ supervising wrappers, as needed

·        Donation Program:

o  Schedule furniture pickup appointments

o  Serve as primary responder to online Furniture Donation Form submissions and donors emailing donation pictures

o  Communicate need for additional furniture pickup routes to appropriate co-worker

o  Ensure confirmation calls are made for pickup appointments

o  Periodically participate in furniture pickup routes to help maintain quality control standards

o  During Christmas season, conduct gift inventory and coordinate church ‘giving tree’ collections

Administrative Duties

  • Serve as primary point of contact for main business line; transpose voicemail messages and refer on to appropriate staff member
  • Order program support materials and manage inventory of standard office and facility supplies
  • Carry out special assignments, such as determining valuation of food deliveries and preparing satisfaction surveys for recipients

Volunteer Hospitality

  • Greet incoming visitors, provide registration instructions to new volunteers, and inform appropriate staff of guests’ arrival

·        Maintain records in Volgistics (volunteer tracking software) and activate new volunteer records

  • Assist with volunteer hospitality– e.g. make morning coffee and restock dispensers in building
  • Collaborate with co-workers to coordinate lunch preparation and grocery shopping, as needed

·        Create and print service verification letters for volunteers

·        Periodically lead new volunteer tours

DESIRABLE BACKGROUND & EXPERIENCE:

  • Deep commitment to Christian service and the mission of My Brother’s Keeper. Prior experience working in a non-profit / mission-driven organization or demonstration of a strong service orientation strongly preferred.

·        Excellent interpersonal, communication, and teamwork skills. Ability to effectively engage and build relationships with staff, volunteers, donors, and recipients.

·        Detail oriented with strong time management skills and demonstrated ability to multi-task and prioritize in a fast-paced dynamic environment

·        Strong analytical and systems skills with experience in Microsoft applications (Office suite-- Outlook, Word, Excel, PowerPoint and Publisher) as well as Microsoft Access, Google Drive and Calendar. Ability to quickly learn organization’s database system and Volgistics volunteer tracking software

·        Patience and compassion— must consistently display these qualities as well as emotional maturity when conducting intakes on organization’s Helpline

·        Flexibility— ability to adapt to changes in the work environment, making quick adjustment to schedule

·        Sound judgment— position involves decision-making throughout the day which must occur independent of direct supervision

·        Able to maintain confidentiality and discretion with information related to donors and recipients

·        Ability to speak Spanish or Portuguese desired

·        Bachelor’s degree preferred

 

OTHER REQUIREMENTS:

·        Positivity— has a positive attitude; treats all volunteers, staff, donors, and recipients with respect and consideration; support an up-beat, healthy and safe working environment reflecting values and mission of My Brother’s Keeper

·        Dependability— demonstrates strong accountability; responds to management direction; completes tasks on time; takes responsibility for own actions

·        Initiative— independent of supervision, must be able to see and carry out tasks to be accomplished

·        Sense of humor— doesn’t “take self too seriously”; can use humor to make others feel comfortable

 

HOURS:

·        The work week will be approximately 40 hours, generally Monday through Friday, starting at 9:00 AM – until 5:00 PM or later, as needed (includes lunch period)

·        During the heavy demands of the Christmas program, and as needed during other occasions in the year, it may be necessary to work some evenings and weekend days

POSITION:                                          Program Support Associate

REPORTS TO:                                     Josh Smith, Director, Dartmouth Facility

MISSION:                                          “To bring the Love and Hope of Jesus Christ to those we serve.”

JOB SUMMARY:                              To provide effective administrative support, ensuring the smooth…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract

Level of Language Proficiency

Ability to speak Spanish or Portuguese desired

Ability to speak Spanish or Portuguese desired

Location

On-site
1015 Reed Rd, Dartmouth, MA 02747, USA

How to Apply

If interested in applying, please contact Josh Smith at jsmith@mybrotherskeeper.org and send:

(1)   Letter of interest, including your motivation for supporting our mission

(2)   Resume

If interested in applying, please contact Josh Smith at jsmith@mybrotherskeeper.org and send:

(1)   Letter of interest, including your motivation for supporting our mission

(2)   Resume

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