Resource and Referral Navigation for LGBTQ Seniors

Job Type

Full Time


Minimum: $43,000
Maximum: $45,000
Details: Compensation is competitive and commensurate with experience. This is a full-time, non-exempt position.



Application Deadline



65 Laguna Street
San Francisco
United States


POSITION SUMMARY: The Resource and Referral (R & R) Navigator provides information and assistance and translation services for seniors and adults with disabilities at the Openhouse Aging and Disabilities Resource Center (ADRC). In addition to being a neighborhood hub for such services, the Openhouse ADRC is a city-wide resource for lesbian, gay, bisexual, transgender, and queer (LGBTQ) seniors and adults with disabilities. The R & R Navigator assesses the needs and capabilities of individuals, provides current information on opportunities and services available within the community, follows up as necessary, and documents the provision and outcomes of services to ensure program effectiveness and achievement of objectives. This is a full-time, hourly (non-exempt) position and reports to the Housing and Resources Program Manager.

ABOUT OPENHOUSE: Openhouse was founded in 1998 to enable LGBTQ seniors to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, high-impact direct services, and innovative community programs. Openhouse reduces isolation and empowers LGBTQ seniors to improve their overall health, well-being, and economic security. As the initiator of the movement to meet the needs of LGBTQ older adults in San Francisco, Openhouse is a dynamic and entrepreneurial organization on the leading edge of this growing field at the local, state and national levels. 


  1. Organize and conduct outreach and other promotional activities to inform LGBTQ seniors and adults with disabilities across the city and the neighborhood about the Openhouse ADRC and increase their access to appropriate community resources, housing and services.
  2. Complete intake forms and conduct a needs assessment to understand the problems, challenges and capacity of individuals seeking ADRC services.
  3. Provide current information and referrals appropriate to each participant on housing and social services available at Openhouse and in the community including adult day care, counseling, education, employment, in-home care, legal support, transportation and social activities. 
  4. Update and maintain monthly housing opportunities list for San Francisco and surrounding areas, including coordinating volunteers to ensure lists are up to date and comprehensive.
  5. Link individuals to the opportunities and services that are available and help secure needed services by providing additional assistance such as contacting agencies, completing forms, advocating for the individual with service providers, confirming and escorting individuals to appointments, and conferring with service providers to ensure individual needs are met.
  6. Assist individuals in completing applications for financial benefits including renter’s/home owners’ assistance, other financial assistance programs, Medi-Cal, and Medicare Part D.
  7. Assess and coordinate with Openhouse staff or outside agencies when an individual needs specialized clinical assessment, case management, or other care coordination services.  
  8. Conduct community outreach and informational workshops to increase the target population’s understanding of and access to the affordable housing system in San Francisco including how to stay informed about available units, complete applications, improve credit scores and maximize participation in housing lotteries.
  9. Follow up with individuals and organizations to ensure receipt of services, maximize client participation and utilization of services and programs, measure consumer satisfaction and document the outcome of referrals, housing applications, and other assistance provided through the ADRC. 
  10. Maintain and submit monthly service reports to meet contract agreements; collaborate with community-based organizations and city departments to reach older adults and adults with disabilities in the LGBTQ community; participate in trainings to enhance skills.
  11. Work with the Housing Coordinator to support 95 Laguna lease-up.
  12. Other duties as assigned by the Manager of Housing and Resources Navigation Program


The ideal candidate for the position will be able to demonstrate:

  • Current and comprehensive knowledge of available housing and social services for seniors and adults with disabilities.
  • Thorough understanding of affordable housing in San Francisco, public benefits like Medicare and Medi-Cal, In Home Supportive Services (IHHS), and the role of the San Francisco Department of Aging and Adult Services (DAAS) in ensuring access to quality care and services for seniors and adults with disabilities.
  • Existing relationships with community providers, including case managers, and other health care and social service organizations and workers.
  • Community-centered approach to service delivery based in compassion and willingness to engage community members in difficult conversations about intersecting identities.
  • An understanding of data tracking and reporting to measure outcomes, increase program effectiveness and ensure compliance with contract requirements.
  • Ability to work successfully with volunteers and interns to extend outreach and support, work with individuals in the program and promote the ADRC program.
  • Ability to make impactful recommendations to enhance and improve services.


  • At least three years of experience working with seniors and/or adults with disabilities. (Required)
  • Exceptional communication and presentation skills relating to seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. (Required)
  • Good problem solving skills and the ability to prioritize multiple tasks. (Required)
  • Proficiency with information management systems. (Required)
  • Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ seniors and adults with disabilities. (Required)
  • Ability to speak (bilingual) in English and Spanish. (Highly Valued)
  • Experience working with populations with unique socialization and service needs. (Highly Valued)
  • Commitment to diversity and demonstrated understanding that LGBTQ older adults and people with disabilities live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality/religion, and ability. (Highly Valued)


Openhouse offers a full benefits package including health and dental insurance; generous paid leave; and a dynamic, vibrant, collaborative and supportive work environment. This position is eligible to participate in a 401(k) first day of quarter following one-year of service with agency match.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

TO APPLY: Please include a personal diversity mission statement in your cover letter and send along with your resume detailing your qualifications and interest to or fax to (415) 296-8008 or mail to 65 Laguna St, San Francisco, CA 94102. No phone calls please.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Women, people of color, transgender people and people with disabilities encouraged to apply.