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Operations and Development Associate

Posted by
Generation Hope
|
Washington, DC

Generation Hope


New
|
Published 10 days ago

January 4, 2021
November 2, 2020

Position:

The Operations and Development Associate is a full time position, working directly with the Director of Finance and Administration to enhance the organization’s internal and external effectiveness.   The Operations and Development Associates serves as a point of contact for the organization and is responsible for providing outstanding customer service, being an enthusiastic professional, and building relationships with stakeholders. This position collaborates with the Director of Development to support donor management systems and tasks. She/he/they will also represent Generation Hope internal and external stakeholder groups.

Responsibilities:

Operational Support  

  • Serves visitors by greeting, welcoming, and directing them appropriately, including answering Generation Hope’s main telephone line, relaying messages, and fielding general inquiries
  • Managing organization-wide calendar
  • Maintains a stocked and organized office, including conference rooms and storage rooms 
  • Assist with the internal operations including ordering supplies, scheduling
  • conference rooms and other relevant duties as needed
  • Maintains customer confidence and protects operations by keeping all stakeholder information confidential
  • Assist with compiling materials for grant applications, federal and local filings, etc. as necessary 
  • Assist with board meeting preparation, serve as a liaison with outside service providers as they relate to operations needs, such as subscription-based services, building maintenance, etc.
  • Research any needed equipment and software and make recommendations 
  • File and retrieve documents and reference materials
  • Monitor organizational memberships, such as the Center for Nonprofit Advancement, Association of Fundraising Professionals, etc.
  • Revising and streamlining policies and procedures, manuals, and other office guides. 
  • Support with special projects, such as attending events and making presentations in the community  
  • Managing virtual events, including creating registration forms and tracking registration, managing technical aspects during the event; support with other organization wide events, as necessary


Financial Support

  • Assist with bookkeeping tasks such as credit card reconciliation, data entry, direct invoicing, etc
  • Monitor financial pledges and grants for the organization by applying payments in the donor database
  • Assist the Director of Finance and Administration with regular grant and budget tracking 
  • Apply and renew memberships to local fundraising campaigns, such as the Combined Federal Campaign, DC One Fund, America's Charities and update organizational profiles such as GuideStar, Charity Navigator, Catalogue for Philanthropy, etc. 
  • Assist the Director of Finance and Administration with the annual audit process and annual budgeting process

Database Management

  • Manage the online donation process by entering  weekly donor data and  create and mail weekly donor thank you letters as well as other mailings and routine correspondences, such as thank you cards, newsletters, and annual reports
  • Manage the administrative functions related to the database, such as data entry adding/updating consistents, gift/pledge entry, and the acknowledgment process
  • Train new staff on constituent database and maintain internal usage guide to assist staff with how to use the database on an ongoing basis
  • Manage the reporting process to include mailing list, annual report list, and other routine listOther duties as assigned

Qualifications:

  • Associate’s degree or 2-5 years of experience in nonprofit operations, administration and/or development 
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Suite, Google Suite, CRM’s, etc
  • Experience with conducting complex virtual meetings, including video meeting platforms such as Zoom, Google Meet, etc
  • Knowledge of standard office administrative practices and procedures, organization and problem-solving skills, which support and enable sound decision making
  • Adaptable and able to work in a fast pace environment, a multi-tasker with the ability to wear many hats
  • Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • Innovative and creative, having the ability to generate solutions that will streamline work

Position:

The Operations and Development Associate is a full time position, working directly with the Director of Finance and Administration to enhance the organization’s internal and external effectiveness.   The Operations and…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Entry level

Benefits

Generation Hope provides a competitive salary and full benefits, including 403(b), health, dental, flexible work schedule, and paid time off. 

Generation Hope provides a competitive salary and full benefits, including 403(b), health, dental, flexible work schedule, and paid time off. 

Location

415 Michigan Ave NE, Suite 430, Washington, DC 20017

How to Apply

To apply, please complete the online application. If this link does not work, you can access the application at the following link: https://Generation_Hope.formstack.com/forms/apply_now

*Please do not call 

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.

To apply, please complete the online application. If this link does not work, you can access the application at the following link: https://Generation_Hope.formstack.com/forms…

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