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Helpline Advocate

Posted by
Womankind
|
New York, NY
New
|
Published 19 days ago

HELPLINE ADVOCATE- Full time

Womankind works with survivors of gender-based violence to rise above trauma and build a path to healing. We bring critical resources and deep cultural competency to help Asian communities find refuge, recovery and renewal from domestic violence, human trafficking, and sexual violence.

Purpose/Overview: Calling the 24/7 multilingual helpline opens the door to all the services of Womankind. Highly trained helpline advocates (HA) are the first responders of these calls. They provide emotional support and provide crisis counseling and help develop a basic safety plan to use if callers are not yet ready to seek help. They give information about Womankind’s residential programs and basic legal procedures such as filing for police reports and obtaining orders of protection. They also answer general questions about domestic violence, human trafficking, sexual violence, later in life abuse, and child abuse.

Helpline advocates are expected to respond to chat or text, answer calls, provide assistance to survivors, record the interactions into Womankind’s database. HAs are also responsible for some administrative work, as directed by Helpline Specialist, Helpline Manager or Residential Program Associate Director.

They are expected to work 40 hours of helpline coverage per week. The minimum requirement is 8 hours shifts/day. Flexibility is required based on program need.

Supervisor: Helpline Manager

Location: Partially remote.

Main Office: 32 Broadway, 10th floor, NY, NY 10004and Residential houses.

Key Responsibilities:

· Provide crisis counseling to survivors via calls, chat/text

· Answer helpline calls, helpline chat/text if there is a down time for calls

· Provide appropriate emergency shelter, housing, legal, medical or other referrals, educational information and guidance to the survivors

· Conduct residential screening over the phone

· Log calls into agency’s database

· Report child abuse or suicidal or homicidal responses to the appropriate authorities, if needed

· Check language group voicemail and follow up accordingly

· Organize files and Helpline folder, send out emails, make phone calls or complete any administrative tasks assigned by Helpline Manager

· Assisting residential house with coverage (occasionally)

· Provide training to new staff/volunteers

Work Schedule: Monday-Friday- 11am-7pm

Language preference: Proficient in speaking, reading and writing in Mandarin/Cantonese required

Qualifications:

  • Bachelor required
  • Basic understanding of domestic violence, human trafficking, and sexual violence
  • Experience working in social service field preferred
  • Direct client service experience preferred
  • Comfortable using Microsoft Office, Sales force
  • Must be fluent in English
  • Must have good active listening skills

This position is $22/hour

Womankind is an Equal Opportunity Employer

HELPLINE ADVOCATE- Full time

Womankind works with survivors of gender-based violence to rise above trauma and build a path to healing. We bring critical resources and deep cultural competency to help Asian communities find refuge…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 31, 2021
  • Application Deadline
    October 30, 2021

Compensation

Up to USD 45,760

Benefits

·        Medical and Dental Benefits

·        Paid Time Off

·        Health Spending Account

·        Flexible Spending Account

·        Paid Holidays

·        Employee Assistance Program

·        Medical and Dental Benefits

·        Paid Time Off

·        Health Spending Account

·        Flexible Spending Account

·        Paid Holidays

·        Employee Assistance Program

Level of Language Proficiency

Must be fluent in English


Must be fluent in English


Location

Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
32 Broadway, New York, NY 10004, USA
10th Floor

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