Director, Family Services

Job Type

Full Time


Minimum: $52,000.00
Maximum: $62,500.00
Details: Exempt position



Start Date:


Application Deadline:



749 Story Road
Suite 10
San Jose
United States


ORGANIZATIONAL OVERVIEW: ConXión to Community (CTC) is a private non-profit established in 1977. Our vision is to enhance the value each person has in a community that nurtures success and fosters social equity. Our mission is—Opening doors to create new opportunities through culturally competent education, workforce development and social services to collectively create a better community. Our organizational culture promotes the values of equity, opportunity, education, community, culture, advocacy, and leadership.

PROGRAM OVERVIEW: ConXión’s whole family self-sufficiency approach encompasses a wide range of programs for children, youth, and adults affected by their involvement or potential involvement with the justice system, child welfare system, or both. Two programs, Parent Hub and Cultural Supporters work with families identified by CPS who need help to avoid family disruption and/or reunite with their families. Cultural Supporters serve as an intermediary to bridge the cultural gap between the County of Santa Clara Department of Family and Children Services (DFCS) and Latina/o and Native American families. Three other programs serve a similar target population to help adults with significant barriers to employment reenter the workforce.


Under the supervision of the Vice President/Chief Operations Officer, the Director of Family Services provides leadership and management to ensure the delivery of high-quality programs and services. As a key member of the management team and working in coordination with the Director of Youth Services, s/he actively participates in strategic planning and other efforts to improve the quality and long-term sustainability of all ConXión programs. Specifically, the Director is responsible for…

  • Management and oversight of all family service programs at the San Jose and Gilroy sites and direct delivery of adult service programs.
  • Providing supervision and support to ensure that staff gets the guidance, training and development they need to achieve the program goals and objectives.
  • Ensuring compliance with program policies and procedures, grant deliverables, and related data collection and reporting requirements.

·        Maintaining and developing and/or advancing strategic partnerships and collaborations with other non-profits, schools, government agencies, and funding sources.

Other Duties:

  • Adheres to organizational policies and procedures.
  • A commitment to uphold ConXión’s Vision, Mission, and Values.
  • Represents ConXión at partner/stakeholder meetings and throughout the community.

Duties and responsibilities include the principal functions of the job. The job description may not be a complete listing of all miscellaneous, incidental or other duties that may be assigned during normal operations.


  • Demonstrated desire and experience working with culturally diverse populations including disconnected individuals and/or other systems-involved or affected adults and their family members.
  • Strong organizational and time management skills; ability to manage competing priorities in a fast-paced environment; demonstrated flexibility in regards to job duties and assignments;
  • Excellent verbal/ written communication and interpersonal skills demonstrated by the ability to communicate effectively and relate congenially with a wide variety of individuals.
  • Proven understanding of standards and practices in the child welfare and justice systems such as the need for cultural competency and client confidentiality.
  • Ability to work within a team concept that furthers the quality of organizational development.
  • Valid California Driver’s License, auto insurance and ability to accept travel assignments as required.
  • Deep appreciation and respect for Spanish speaking communities  and Native American cultures, knowledge of local resources available to these communities, and proven ability to successfully engage with these families.
  • Bilingual English/Spanish proficiency is required.
  • Must be able to pass Life Scan background clearance. 


·        Bachelor’s Degree in Social Work or related field.

·        Minimum of two (2) years of case management experience in a family service, adult reentry/family reunification program or related field.

·        Four (4) years proven experience in management, supervision, program administration, and coordination of services.


Two-weeks paid vacation after 1 year. Three-weeks after year 3.

Medical and dental premium paid by employer.

Ten sick days per year.

16 paid holidays per year.

Level of Language Proficiency

Candidate must be able to read, write, and speak Spanish fluently.

Professional Level


Minimum Education Required

4-year degree

How To Apply

In addition to your resume, please provide a one page narrative on how you will manage multiple program, each with different program outcomes. Document should be double spaced, 12 pitch font, with 1-inch margins.