472 1st Ave. N
The Development Communications Manager works closely with the Development team and peers within KEXP as the communications partner on a variety of strategic initiatives, particularly fundraising, and consistently articulates the organization's mission across multiple platforms (including but not limited to print, web, earned media, on-air programming, video, and social media).
Essential duties include, but are not limited to:
- Counsels KEXP leadership and staff on effective communications strategies.
- Responsible for annual Development communications plan and editorial calendar, including the Development communications timeline.
- Responsible for the creation, execution, and management of communications plans for all fundraising activities; develops and executes communications plans for campaigns and discrete projects for Programming and other teams as needed.
- Establishes the editorial "voice" for KEXP, internally and externally.
- Manages the KEXP editing process and creates and maintains a KEXP Style Guide to be used organization-wide; ensures staff understands and follows established editing procedures, reviewing, editing, and revising written materials produced by others as needed.
- Safeguards and upholds the KEXP brand, coordinating with other KEXP departments about style, branding, and other design elements to ensure organizational consistency and uniformity.
- Oversees branding and graphics for organization-wide communications efforts, including but not limited to web graphics, donor premiums, brochures, posters, and other collateral materials; coordinates photography, graphics or illustration needs as needed for communication materials.
- Manages the editing and publication of Development newsletters, including creating content, working with other staff to generate new content ideas, assigning and editing articles, and managing timelines and deadlines for each issue.
- Manages and executes quarterly Executive Director Letter including creating content, editing, graphics, layout, and ensuring distribution to donors.
- Oversees the creation of KEXP’s Annual Report to Contributors, including managing timelines, collecting data, writing content, choosing graphics, overseeing layout, and managing the input and sign-off of appropriate senior staff on final draft; collaborates with graphic designers for final publication design and creates and supervises mailing of related postcards to appropriate donors.
- Creates and keeps current informational material for the Development and Business Support teams’ use during donor cultivation and stewardship, including a frequently-asked-questions answer sheet, brochures and fact sheets.
- Updates and maintains relevant sections of KEXP website, including ownership of content for the About section and the New Home website; writes campaign blog updates for KEXP blog.
- Works with appropriate staff to create Development communications for inclusion on KEXP’s website, social networking sites, and other web-based communications applications.
- Works with cross-functional teams to test and measure effectiveness of communications activities; tracks open and click-thru rates for electronic communications; interprets, evaluates and reports tracking data results.
- Prepares, writes, and edits speaking points for key staff and volunteers to present at donor recognition, cultivation, or public events.
- Drafts press releases, staff bios, and other promotional materials.
- Conducts research, verifies data, schedules and conducts interviews for stories that support key communications goals.
- Counsels Development Team and other KEXP leadership in best practices for social media and other new media technologies and makes recommendations for integrating into communications efforts.
- Works with stewardship staff to create/produce multimedia donor recognition pieces.
- Works with appropriate staff to solicit, interview, write scripts, and schedule recording time for development and outreach promotional efforts, including pre-drive testimonial spots.
- Works closely with Director of Development and Associate Directors of Development to create, implement, and evaluate fundraising messages and themes that support and enhance KEXP’s fundraising efforts and educate donors and friends.
- Writes and/or edits campaign, direct mail, and fundraising materials sent to donors, including solicitations and acknowledgments.
- Participates in pre- and post-fundraising drive planning and follow-up; supports the Development team in producing an effective fundraising drive and meeting crucial revenue goals.
- Performs multiple roles during fundraising drives including (but not limited to): Producer and/or communications roles; supports morale and mood of fundraising drive staff and volunteers in order to create an effective fundraising atmosphere and successful drive.
General Organizational Responsibilities:
- Maintains thorough understanding of KEXP organizational policies, including employee handbook; follows policies and leads by example.
- Ensures that all expenditures under the Development Communications Manager’s purview are in line with and reported according to KEXP policies; meets all fiscal reporting deadlines as set forth by organization, including the timely submission of expense reports by self and all direct reports (if applicable).
- Manages payroll submission for self and all direct reports (if applicable) in compliance with KEXP policies, including timely submission of payroll for processing and arranging appropriate coverage of payroll obligations while out of office.
- Assists with other organizational activities as directed.
Supervision Received: Position reports to Associate Director of Development, External Relations.
Supervision Exercised: Directly supervises Development volunteers and interns as needed.
Education & Experience: Bachelor’s degree and three or more years of related professional experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
- Experience creating and executing diverse communications plans using a variety of writing and publishing software.
- Experience with strategic and/or persuasive writing desirable.
- Demonstrated knowledge of fundraising principles and practices.
- Experience writing for development/fundraising desirable.
- Superior writing skills and ability to capture the voice of KEXP.
- Demonstrated skills in organization, data analysis, problem-solving, planning, and project management.
- Ability to work in a deadline-driven environment, managing several projects simultaneously.
- Basic understanding of equity concepts, particularly racial equity.
- Proven proficiency with computers and standard business software, including Windows Office Suite products such as Word, PowerPoint, Excel, Outlook, etc.
- Experience with multi-media asset production, e.g. proficiency with image manipulation and graphic design software like Adobe Creative Cloud.
- Experience with Constituent Relationship Management software required, specifically Dynamics365 desired.
- Must be able to work an irregular schedule, including evenings or weekends as needed and additional hours during peak times, or as required.
- Outstanding attention to detail.
- Commitment to maintain confidentiality and a high degree of accuracy.
- Ability to take initiative and use independent judgment within established policy and procedural guidelines.
- Strong self-motivation and independence in carrying out responsibilities, organizing and prioritizing multiple tasks, and meeting deadlines.
- Excellent interpersonal, presentation, relationship-building, and communication skills - both written and verbal - which transcend diverse audiences.
- Demonstrated ability to work effectively in teams, as well as provide consistent, high-quality service to a wide variety of internal and external constituents.
- Demonstrated ability to maintain a professional demeanor, especially while working in a fast-paced environment of constant demands and frequent interruptions.
- Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution.
- Deep knowledge, appreciation for, and understanding of KEXP programming and mission.
- Ability to embody the community-oriented spirit of KEXP to both internal and external constituents.
Physical Requirements: Long periods of being in a stationary position; operating a computer and other office equipment; frequently moving to/from various work areas; occasionally ascending/descending stairs; frequently communicating by phone and email; frequently remaining in a stationary position during meetings, discerning meeting content, expressing oneself, and exchanging accurate information; frequently moving to/from off-site meeting and/or event locations; occasionally moves supplies and/or equipment weighing up to 20 pounds.
Working Conditions: Primary location in typical business office environment, with frequent meetings and event attendance at a variety of off-site locations.
Generous benefits package which includes medical/dental/vision coverage, participation in retirement plan options, and much more.
Minimum Education Required
How To Apply
KEXP is committed to creating a diverse and welcoming workplace. We believe that having staff, interns, and volunteers with diverse backgrounds enables KEXP to better meet our mission and serve music-loving communities around the world. People of color, women, and LGBTQIA+ individuals are encouraged to apply.