Case Manager

Job Type

Full Time




West 87th Street
New York
New York
United States


Intro/Program Description: Capitol Hall is a permanent supportive housing residence for formerly homeless adults. On-site services include case management, entitlement assistance, medical care, substance abuse counseling, work readiness training, a meals program, 24 hour/7 day per week front desk security, and daily group activities.

Purpose of Position: To deliver effective case management services using a strengths-based, client-centered approach to formerly homeless adults with a history of mental illness and/or substance use disorder, so tenants maintain permanent housing.

Role, Responsibilities, and Essential Duties:

Client service

  • Using the Housing First Evidence Based Model, provide client-centered case management services to caseload of formerly homeless tenants.
  • Provide case management to a group of assigned clients; identify short and long-term treatment goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.
  • Maintain case records with documentation of services provided and outcomes, according to specific program procedures.
  • Assist clients in receiving entitlements and in understanding and complying with building rules and government subsidies to maintain residency.
  • Coordinate and follow up with the onsite medical treatment providers.
  • Accompany clients on visits to doctors, entitlement offices or other community services.
  • Collaborate with staff in other GRCC programs to coordinate client service.
  • Develop and facilitate group activities geared at increasing socialization and reducing isolation.

Participate as Capitol Hall team member

  • Attend staff meetings, case conferences, professional development trainings and supervisory meetings.
  • Participate in planning and leading group activities.
  • Other duties as required include conducting room inspections, incident reporting and crisis intervention.

Qualifications/Educational Requirements:

  • Bachelor’s Degree in Social Work, Psychology, Counseling or related field
  • Professional or academic exposure to mental illness, substance use, and/or homelessness
  • Spanish speaking preferred

Skills, Knowledge and Abilities:

  • Experience working with older adults; adults with mental illness and substance use disorder preferred
  • Understanding of housing first model
  • Experience with harm reduction and motivational interviewing techniques
  • Understanding of trauma informed care
  • Ability to multitask in a fast-paced environment
  • Strong interpersonal skills
  • Team player
  • Strong verbal and written communication skills

Computer Skills to perform this job successfully, an individual should have/be:

  • Proficient in Microsoft Outlook and Excel
  • Ability to use or learn computer databases such as AWARDS

Physical Requirements

  • Some walking and travel by public transportation to escort clients to various appointments throughout the city.
  • Occasional visits to outside service providers, such as rehab centers, hospitals and medical clinics.

Work Environment

  • Mostly indoor office, occasional kitchen and basement setting during group activities and events. Regular home visits to client apartments required.


Excellent Benefits!

Professional Level

None specified

Minimum Education Required

4-year degree