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Resident Services Coordinator/Community Organizer

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Published 13 days ago

The goal of the Resident Services Coordinator/Community Organizer (RSC) is to provide services that will preserve tenancies, enable the residents to achieve economic independence, and engage individuals and families in age-appropriate programs that facilitate enrichment, engagement, and self-sufficiency. 

 JOB RESPONSIBILITIES:

●     Develop a comprehensive service plan for residents at the Dorchester Bay properties, working with the Board, Dorchester Bay staff, and interested residents.

●     Develop and maintain a Directory of Providers that can bring 3rd Party services to the property, e.g., Uphams Corner Health Center, Metro Housing Boston, Massachusetts Alliance of Portuguese Speakers.

●     Make referrals to relevant partner service providers and agencies, as appropriate 

●     Work with property managers on lease violation/termination issues.

●     Provide crisis intervention support to residents

●     Analyze Resident Surveys and conduct Survey of Elders.

●     Ensure that there are activities for seniors and families.

●     Host monthly tenant association meetings; collaborate with area crime watches.

●     Issue monthly newsletter, with calendar of meetings and events; information/flyers service providers; contributions from residents, and resource guide.

●     Act as a liaison between Dorchester Bay and community agencies and facilities, including but not limited to the KROC Center, Bird Street Community Center, Boston Youth Fund, and others for family programming.

●     Work with the Board Resident Initiatives Subcommittee to recruit resident volunteers for activities and programs for all ages.

 SPECIFIC SERVICES:

●     Resident Outreach – bilingual English/Spanish preferred

●     Case Management and focus on housekeeping, substance abuse, domestic violence, child care, and health care issues.

●     Family Programming stratified by age (e.g., tenant education for families; workforce development for adults; activities programming for seniors; leadership and education programs for youth)

 TASK DETAILS:

  • Develop a comprehensive service plan for the property. Working with the DBEDC Resident Initiatives and Community Organizing (RICO) team and consultation with the Board RICO Committee, youth, and interested residents, the RSC will help develop a service plan that will meet the needs of all age groups in our portfolio. The plan will include programs and services that can be provided; "in-house," as well as links to community partners that offer programming, such as The City School, Salvation Army KROC Center, Massachusetts Alliance of Portuguese Speakers, and Boston Youth Fund
  • Make Referrals - work with property managers on lease termination issues; Provide Crisis Intervention. Tenant wellness and tenancy preservation are always the goals. By conducting one-on-one meetings with tenants, the RSC will be able to make appropriate referrals to outside agencies to help residents preserve their tenancies and become self-sufficient. 
  •  Assess situations appropriately and intervene where necessary - Under this task, the RSC will develop a resource guide for the property. Workshops and other events for the community will address window safety, fire prevention, domestic violence, and mental and physical health. The RSC will work with management to assess and provide appropriate interventions for crises – ranging from one-on-one with individuals to bringing in 3rd party service providers.
  •  Analyze Resident Survey and conduct Survey of Elders - Use the resident survey in planning services and activities for youth with the Adult Leadership Institute resident group and interested residents.
  •  Develop and maintain a Consortium of Providers that can bring third-party services to the property - The RSC will not only build on existing relationships but also forge new partnerships. Quarterly meetings among critical players will ensure that 3rd party services are well-coordinated and serve the residents well. Likely agencies will include but are not limited to the Massachusetts Alliance of Portuguese Speakers, Uphams Corner Health Center, and Metropolitan Housing Boston.
  •  Ensure that there are activities for seniors and for families - The RSC will recruit residents to the Rock and Roll Seniors Program and plan other activities for seniors and families such as fire prevention, breast cancer awareness, health screening.
  •  Host monthly tenant association meetings and collaborate with area crime watches - Monthly association meetings will address issues surfaced by the attending residents and resident surveys/intake forms. With crime and security a recurring concern, the RSC will work closely with the Boston Police Department community officer, the property manager, and relevant security firms to address safety concerns at monthly association meetings. The RSC will offer assistance to Residents interested in campaigns around safety issues and will work closely with their neighbors, area crime watches, and city officials to resolve these issues.
  •  Issue monthly newsletter, with calendar of meetings and events - The newsletter is distributed to residents monthly at the beginning of the month. It will include key dates from community partners and including outside events and opportunities that will enrich the lives of residents of the property.
  •  Be a liaison with community facilities for family programming - The RSC builds and maintains relationships with entities including but not limited to Boston Youth Fund, Bird Street Community Center, Salvation Army KROC Center, Uphams Corner Library, and others. These partnerships facilitate referrals residents may need to services that are outside what DBEDC provides.
  • Work with the Board Resident Initiatives subcommittee and residents to recruit resident volunteers for activities and programs for all ages - The RSC will work closely with the DBEDC Board and other residents to develop a network of volunteers that will assist in activities and programs across our portfolio.

 QUALIFICATIONS AND EXPERIENCE:

●     Minimum 2 years of experience in resident engagement and community organizing preferred. 

●     Experience with project management  

●     Solid communication and presentation skills

●     Experience working with diverse populations

●     Fluency in Spanish, Portuguese, or Haitian Creole preferred 

●     Associate's degree or Bachelor's preferred but not required. Will consider other credentials, traditional and nontraditional.

 THE IDEAL CANDIDATE:

●     Is highly organized and can prioritize multiple tasks

●     Able to meet deadlines

●     Must be proactive

●     Pay strong attention to detail

 WORK HOURS:

●     Work hours are Monday through Friday with some evenings

●     Some weekends are required in the summer months 

●     A driver's license is preferred

The goal of the Resident Services Coordinator/Community Organizer (RSC) is to provide services that will preserve tenancies, enable the residents to achieve economic independence, and engage individuals and families in age-appropriate…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 4, 2021
  • Application Deadline
    September 17, 2021
  • Education
    2-Year Degree Required
  • Professional Level
    Professional

Salary

USD 50,000 - USD 60,000

Benefits

- Health (Tufts Health Plan)  -  Employees pay between 20% - 25% of the premium depending on the plan selected.

-Dental/Vision    (United Healthcare) - Coverage 100% paid by DBEDC

- Life Insurance  -   Equal to annual salary to a maximum of  $50,000 with DBEDC covering 100% of premium

- Basic ST/LT disability insurance managed by Cigna:  Coverage 100% paid by DBEDC

·      Holidays                                 13 per year

·      Vacation*                              3 weeks per year

·      Sick days*                              15 per year

·      Personal days*                       3 per year

*Vacation, sick and personal days are accrued per DBEDC Personnel Policy

Effective after 3-months of continuous employment:

·      403 (b) Retirement Plan managed by Vanguard:

o  DBEDC contributes 5% of gross salary

o  Employee may contribute to plan at any time up to maximum allowable by law

     

- Health (Tufts Health Plan)  -  Employees pay between 20% - 25% of the premium depending on the plan selected.

-Dental/Vision    (United Healthcare) - Coverage 100% paid by DBEDC

- Life Insurance…

Level of Language Proficiency

Fluency in Spanish, Portuguese, or Haitian creole

Fluency in Spanish, Portuguese, or Haitian creole

Location

Temporarily Remote
Work must be performed in or near Dorchester, MA
Associated Location
The Pierce Building, Dorchester, MA 02125, United States
594 Columbia Road, Suite 302

How to Apply

Salary Requirements

Cover Letter

Resume

Salary Requirements

Cover Letter

Resume

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