Intensive Case Manager (Broadway Sansome)


Job Type

Full Time

Published:

04/03/2018

Address

San Francisco
CA
United States

Description

POSITION ANNOUNCEMENT

INTENSIVE CASE MANAGER

BROADWAY SANSOME

                          

Job Summary: The Intensive Case Manager provides intensive and comprehensive case management services to residents of Broadway-Sansome apartments, mostly formerly homeless families and single adults including individuals with various mental health and substance use histories. This position requires a motivated and resourceful person, who shows sensitivity to helping address the needs of a diverse, ethnic, and formerly homeless population. This position is ideal for someone who has an interest in social work, mental health, affordable housing, and non-profit work

 

Status:

Full-time, Nonexempt, Regular

Location:

Barbary Coast neighborhood, San Francisco

Hours:

Monday through Friday, 9:00 a.m. to 5:30 p.m. and some nights and weekends

Salary:

DOE; Comprehensive benefits


The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 29 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

 

General Job Responsibilities:

  • Participate in initial screening of residents
  • Conduct intake and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents
  • Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress toward meeting the goals
  • Provide assistance and referral to support a resident to obtain or maintain benefits, increase income, and connect with community resources
  • Facilitate support groups and individualized counseling on various topics including mental health, substance use, and home maintenance
  • Collaborate with referral agencies to ensure that prospective residents stay connected until they move into their new homes
  • Work in collaboration with Property Management to orient residents to the lease, lease addendum, and house rules
  • Assist residents in communicating and responding to Property Management
  • Provide conflict medication between residents and between residents and Property Management
  • Work with the Youth Services Coordinator to provide/coordinate services and activities that strengthen families
  • Attend monthly resident and staff meetings
  • Perform health and wellness checks as needed
  • Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
  • Track resident services data in multiple databases on a regular basis
  • Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
  • Provide information for and/or assist with writing grant applications
  • Conduct resident surveys to measure programs
  • Assist Resident Services team and at organization events
  • Attend meetings and trainings


Knowledge, Skills, and Experience:

  • General understanding of, and sensitivity to, issues related to homelessness, substance use, mental health, and aging amongst the very low-income population
  • Strong analytical, problem-solving, and follow-through skills
  • Ability to collaborate with other social service agencies
  • Ability to maintain confidentiality of information
  • Capacity to operate independently, take initiative, and exercise independent judgment
  • Ability to remain professional in stressful situations
  • Ability to work effectively with culturally diverse populations
  • Experience working on an interdisciplinary team

 

Minimum Qualifications:

  • Bachelor’s Degree in Social Work or related field
  • Bilingual and bi-literate in English/Spanish
  • Three years of experience in providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues
  • One year of experience working with families
  • Knowledge of, and sensitivity to, the needs of low-income populations
  • Experience with crisis de-escalation and the harm-reduction model
  • Experience with support or psychoeducational groups

 

Preferred Qualifications:

  • Master of Social Work or related field
  • Knowledge of public benefits and how to screen for benefits eligibility
  • Experience providing services in a Permanent Supportive Housing environment and working in conjunction with on-site Property Management to promote housing stabilization/retention for low-income residents
  • Experience working within a Harm Reduction Model
  • Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
  • Prior experience measuring program outcomes 

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

https://workforcenow.adp.com/jobs/apply/posting.html?client=ccdc8&jobId=41541&lang=en_US&source=CC2

To Apply:

Please click on the link below or visit our website www.chinatowncdc.org to complete an online application.


Share:

Share: