Logistics Manager, Response

Posted by
Canadian Red Cross - International Operations | Ottawa, ON, Canada

Canadian Red Cross - International Operations

Published 11 days ago

Application Deadline

June 23, 2019

Do you want to make a difference?



Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking a Logistics Manager, Response.


Reporting to the Senior Manager, Logistics Operations, the Logistics Manager will be responsible for the deployment of Health Emergency Response Unit (ERU) and Non-Food Items (NFI), act as HQ logistics focal point to deployed ERU teams, and support ERU Training through development of training material, facilitation and equipment management. The Logistics Manager may be asked to deploy at short notice to a variety of deployments in acting in capacities such as ERU Logistics Delegate, FACT Logistics Delegates, conduct Assessment/Evaluations and logistics support to domestic emergencies.


The Logistics Manager will act as the logistics operations focal point for the Response/Operations Unit within International Operations.  The Logistics Manager will work closely with the Readiness team, Logistics Manager and Warehouse supervisor to ensure lessons learned from deployments are captured, they will contribute to the ERU Development Working group, participate in kitting activities and develop a robust knowledge of the ERU inventory and packing lists. The Logistics Manager will also be expected to engage with external stakeholders to gain up-to-date knowledge of humanitarian logistics and maintain strong external network to aid in rapid mobilization.


The Logistics Manager will contribute to the success of the matrix model, agility of the organization, delivering against the One Red Cross vision and interoperability and implement innovations/learning within programs. 





Logistics activities in support of the current and future emergency operations and early recovery programs. (45%)

  • Deploy CRC ERU and NFI assets into emergency operations including but not limited to charter of aircraft, customs documentation, cold chain, pharmaceuticals and onward forwarding.
  • Participate in the CRC Health ERU Roster and SCM On-Call Emergency Roster by being on call up to two months each year for one month at a time (for a possible domestic or global deployment at 48hrs notice as Emergency Logistician or Cargo Attendant).
  • In coordination with Logistics Manager and Warehouse Supervisor maintain preparedness activities, contacts and contracts to speed deployment of emergency response equipment.
  • Participate in the development and ongoing review of CRC emergency operations and early recovery programs with a view to ensure that logistical considerations are incorporated into the plans and budgets.
  • Ensure an appropriate level of logistics support and provide technical advice to ongoing emergency programs, including (but not limited to) supply chain management, warehouse management, fleet management and contracting/real estate support. Ensure programming is compliant with legislation, donor regulation and best practices.
  • Participate in technical support mission(s) as required.
  • Assist Operations/Response department with the opening, scaling up, scaling down and closing of emergency operations and early recovery programs as required.
  • Support the evaluation and selection of logistics delegates and volunteers for training or missions (CRC, IFRC or ICRC).
  • Design and lead in the logistics briefing, in-country monitoring, remote technical support and debriefing of logistics delegates, feeding into recommendations for revising manuals, processes, training and equipment
  • Plan, manage and oversee domestic and international cargo shipments for routine and emergency shipments.
  • Plan, manages and oversee complex supply chain including inland and international transportation, custom clearances, in-country deliveries.
  • Resolve critical issues or difficulties within the supply chain, transportation and shipping activities, including identification of bottlenecks, resource and support recommendations for maximization of resources.
  • Participate in Logistics Capacity programming with bilateral partners as requested.



Procurement of goods and services of CRC emergency operations and early recovery programs (25%)

  • Plan manage and execute procurement of goods and services for the emergency operations and early recovery programs including sourcing, negotiation, contracting, supplier quality, cost savings, supplier performance monitoring.
  • Oversee and monitor local procurement with view to ensuring a reputation of professionalism and integrity beyond reproach at all levels.
  • Establish, contribute to, and continuously improve efficient and cost-effective procurement processes.
  • Resolve critical issues or difficulties within the scope of procurement for emergency operations.
  • Provide technical and operational support to logistics staff, senior management, program managers, operations project field staff and volunteers within the scope of procurement, supply chain, transportation and inventory activities.


Canadian Red Cross support and Training Facilitation/Support (15%) 

  • Support delivery and facilitation of trainings for CRC
  • Support curriculum development for trainings
  • Lead on logistics support to CRC ERU trainings including planning, procurement, contracting, transport, and on-site logistics support during trainings;
  • Support lessons learned initiatives for International Logistics
  • Attend Movement meetings in Canada and abroad
  • Manage specific assigned projects for domestic and international supply chain department and international operations
  • Coordinate with external actors and movement partners as needed
  • Reinforcement of other components of the CRC Logistics Unit as required, which may include support to emergencies in Canada and/or support to bilateral operations and recovery programs


Reporting and Systems (10%)

  • Establish and monitor key performance indicators (KPIs) and tools for emergency operations and early recovery program logistics activities and work towards the improvement of the performance against set goals regarding field logistics performance.
  • Contribute to operational reporting
  • Contribute to annual narrative reporting
  • Maintain and update ERU and NFI Deployment Standard Operating Procedures, updating as required post deployment



Supports an effective team in a matrix structure (5%)

  • Develop and maintain membership in the functional department, and designated project teams.
  • Collaborate to fulfill the agreed objectives, needs and expectations.
  • Foster team work through a professional exchange of experiences and expertise that can be transferred to other areas of work.
  • Ensure sharing and dissemination of services related materials to all concerned actors.
  • Provide back-up to colleagues as required.
  • Mentor colleagues on sourcing processes and systems for back up purposes.
  • Follow all CRC’s policies and procedures required to maintain a healthy and safe working environment.
  • Integrate volunteer resources within the scope of responsibilities, as required.
  • Participate in disaster planning, preparation and response, as required.
  • Contribute to a healthy and safe working environment.
  • Perform other duties, as required.




Education and Experience

  • University Degree with focus on Logistics, Supply Chain Management, Disaster or Operations Management or a combination of education and experience that would be considered equivalent;
  • Minimum of 4 years of management experience in supply chain and logistics. Minimum of 2 years’ experience in a leadership position;
  • Experience working with the Red Cross Red Crescent movement, particularly with the IFRC Global Tools, is an asset;
  • Extensive experience of working in logistics in an international emergency response context in natural disasters and complex emergencies as well as early recovery is required;
  • Experience working in Medical Logistics/Health Logistics in emergency operations is required;
  • Experience in project management, budget management and funding proposal development;
  • Experience developing and implementing full range of logistics activities in emergency/recovery or development contexts including: assessment, developing and implementing Plan of Actions, logistics support to programs, procurement, contracting, transport management, warehouse management, stock control, distribution, fleet management, customs clearance, budget management and setting key performance indicators;
  • Experience leading and developing people including remote management and overseas-based teams;
  • Experience in a fast-paced/operational environment;
  • Demonstrable knowledge of the role and function of technical and advisory support services in delivering humanitarian assistance and building resilience


Skills and Attributes

  • Highly developed analysis and planning skills, using innovation and creative thinking
  • Team-oriented with proven leadership abilities
  • Strong and effective communication and interpersonal skills
  • Ability to work in a cross-cultural and cross-functional environment
  • Adaptability/flexibility to adjust behaviours to suit context in a pressurized complex environment
  • Ability to work to tight deadlines and handle multiple tasks.
  • Proficiency in both official languages (English and French), other language abilities an asset;
  • Proficiency in the basic set-up and use of computers with advanced level of skill on MS Excel and MS Word.
  • Resilience and adaptability to changing circumstances and an evolving environment
  • Commitment to gender equality and social inclusion
  • Commitment to the Principles of the Red Cross Movement.




  • The majority of the work is performed in a clean and comfortable environment
  • May include long to moderate hours sitting and using computers and office equipment.
  • May be required to do some light lifting of supplies and materials from time to time up to 20kg (or another weight)
  • Ability to work non-traditional hours on short notice
  • Ability to work in stressful and often ambiguous conditions.
  • This position may require domestic or overseas travel to attend conferences, workshops and meetings as required.
  • If required, and eligible, periodic travel to country operations may be required. Field missions can involve working in environments that are unstable and with unpredictable access to basic services in emergency contexts and requiring very strict adherence to security regulations
  • Must be able to be Medical Cleared for travel in accordance with established CRC Medical criteria in positions where travel will be required
  • Successfully complete a Canadian criminal record reference check and vulnerable sector check



Want to foresee how you will make a difference? Visit our following websites below to get a glimpse of what we do, aspire to be one of our many current delegates, locate where we deploy, and much more!


The Canadian Red Cross is committed to diversity and inclusion in our workplace. All qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law. We welcome applications from all applicants particularly Indigenous persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification and share our values.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

Do you want to make a difference?



Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is…

Details at a glance

  • On-site Location
  • Full Time Schedule

How To Apply

Interested parties may submit their application by applying Here or on the Canadian Red Cross Online Career Website by June 23rd , 2019 midnight EST.

Interested parties may submit their application by applying Here or on the Canadian Red Cross Online Career Website by June 23rd , 2019 midnight EST.


400 Cooper Street, Ottawa, ON K2P 2N1, CA