Rental & Events Manager

Port Discovery Children's Museum, one of the top Children's Museum in the United States and a top cultural institution in Baltimore's Inner Harbor, is seeking an experienced and driven individual to join our Sales team as our Rental & Events Manager. The Museum provides experiences that ignite imagination, inspire learning, and nurture growth through play.

Summary of the Job:

The Rental & Events Manager will develop, plan, coordinate, and execute museum events, most specifically facility rentals, corporate events, and convention events. This role demands a strategic thinker with outstanding communication and organizational skills, and a passion for crafting unforgettable experiences for our visitors.

This is a full time 40-hour per week position, with a Monday to Friday schedule. However, this position will serve as the On-site Manager for various events throughout the year, therefore, an ability to work weekends and evenings will be necessary.

The starting salary for this position is $55,000.

Essential Responsibilities:

Sales:

• Develop and implement marketing plans in collaboration with Marketing and Sales departments to exceed revenue goals.
• Create innovative and engaging concepts to enhance visitor experiences and generate revenue.
• Actively market the museum's services to corporate, convention, business, and special markets, both locally and regionally.
• Collaborate with the Learning & Visitor Experience department for special event programming.
• Manage event booking details, contracts, calendar, and communication with clients.
• Maintain accurate booking and payment records in the sales management system.
• Coordinate with Accounting for accurate tracking of event-related fees and invoicing.
• Monitor customer feedback, implement adjustments, and communicate concerns to relevant departments.
• Accurately report event revenue and expenses.
• Represent the museum at community events to enhance visibility and attract event bookings.

Event Management:

• Plan, schedule, and oversee all aspects of event execution.
• Maintain event supply inventory.
• Serve as the primary liaison with internal departments (Exhibits, Facilities, Housekeeping, Learning & Visitor Experience) for event-related matters.
• Serve as Onsite Manager for various events, including but not limited to facility rentals.
• Perform other duties as needed to support the museum's mission and goals.

Essential Qualifications:

• Bachelor's degree or equivalent experience in event management.
• Minimum of 3 years of relevant experience in sales and event management required.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Valid driver's license and reliable transportation for off-site events and meetings.
• Exceptional communication skills and proficiency in organizational and time management.
• Must be willing to work during weekends, evenings, and holidays as required.
• Creative thinking and problem-solving skills.
• Professional demeanor with a keen eye for detail.
• Customer-focused with the ability to be reasonable and flexible.
• Ability to manage and organize a high volume of inquiries via email and phone.
• Ability to work effectively both in a team and independently.
• Self-motivated, energetic, and capable of thriving in a fast-paced environment with minimal supervision.

Benefits:

Port Discovery provides you with the opportunity to make a difference in the community and in the lives of children. Additional benefits include:

• Free parking
• Free admission to the Museum for family
• Group medical, dental and / or vision insurance options
• Vacation, personal and sick leave
• Retirement savings with Museum match after 6 months
• Museum provided life and disability insurance, as well as EAP, travel assistance and grief counseling support

Physical Demands and Work Environment:

• Frequent sitting and sedentary office work, for administrative, phone, and sales duties.
• Frequent standing & walking when working as the on-site manager for events.
• Regularly required to communicate professionally in person, over the telephone, through email and other electronic means.
• Occasional travel may be required for off-site meetings and trade events.
• Ability to occasionally lift and/or move up to 20 lbs.
• There is no work from home option.
• The noise level is typically moderate.
• The normal weekly schedule is Monday to Friday, however some evening, weekend and holiday work will be necessary.

Submit your resume and cover letter, and let's start this journey together!

To learn more about Port Discovery Children's Museum, visit https://www.portdiscovery.org/.

Port Discovery is an Equal Opportunity Employer.