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mRelief Account Associate - Full-time, Remote

Posted by
mRelief
|
Chicago, IL
New
|
Published 25 days ago

About mRelief

mRelief is a tech nonprofit 501(c)3, that provides an easy-to-use platform through web, text messaging and voice that helps people sign up for SNAP (food stamps) benefits. Our mission is to transform access to social services for the inherent dignity of all people. To date, we have connected more than 1,300,000 families to social services and unlocked an estimated $400 million in food benefits.

mRelief has been backed by the Bill and Melinda Gates Foundation, Y Combinator, the Knight Foundation, New Media Ventures Fund, Unorthodox Philanthropy and the Stupski Foundation. Our clients include the Catholic Charities USA, Share our Strength and the National Domestic Workers Alliance.

Job Description

We are looking for an Account Associate to support the implementation of mRelief’s client relationship management tool, Johnnie, with community-based partners throughout the US. The Account Associate provides day-to-day support and partnership management by prospecting new partnerships and reaching sales goals, managing accounts of existing community-based organizations that use Johnnie to process SNAP applications on behalf of individuals in their communities, and delivering a positive partnership experience that leads to partner retention. This candidate will communicate with and support external partners on a daily basis. 

Key Responsibilities

  • Onboarding new partner organizations to Johnnie, troubleshooting issues, and answering questions related to the mRelief’s technology
  • Developing positive relationships while handling partners’ ongoing needs
  • Generating new business by relationship building in new and existing food security and social services networks
  • Pitching Johnnie and mRelief’s technology to prospective partners - you will need to develop a detailed understanding of the technology and be able to relay that in plain language to partners in order to grow mRelief’s partner network
  • Suggesting improvements to mRelief’s sales funnel and identifying opportunities for partnership growth

Qualifications

  • Experience managing customer accounts or partnerships, maintaining successful working relationships with partners
  • Experience with sales cycle management, including demos and contract negotiations
  • Strong written and verbal communication skills with an ability to communicate clearly and concisely to both technical and non-technical audiences
  • Bachelor’s Degree
  • Spanish fluency is a plus

Characteristics

  • Deep passion for mRelief’s work and civic technology
  • Willingness and eagerness to work on transformative technology in a startup environment
  • Strong sense of mission and value alignment with mRelief
  • Ability to work independently and take ownership of projects in a remote office environment
  • Comfort with the ambiguity involved in actualizing mRelief’s ambitious mission 

Reports to: Account Manager

About mRelief

mRelief is a tech nonprofit 501(c)3, that provides an easy-to-use platform through web, text messaging and voice that helps people sign up for SNAP (food stamps) benefits. Our mission is to transform access to social services for…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    January 3, 2022
  • Professional Level
    Professional
Salary
Up to USD $60,000
/ year

Benefits

  • Healthcare coverage with HMO and PPO options, FSA accounts, vision, and dental
  • Professional development opportunities to foster a culture of learning
  • Match 100% of 401K contributions up to 3% and 50% up to 6%
  • Self-care stipend and activities
  • Annual remote-work stipend for employees to support at-home office
  • Healthcare coverage with HMO and PPO options, FSA accounts, vision, and dental
  • Professional development opportunities to foster a culture of learning
  • Match 100% of 401K…

Location

Remote
Work may be performed anywhere in United States
Associated Location
321 North Clark Street, Chicago, IL 60654, United States
#2550

How to Apply

Applications will be reviewed on a rolling basis. mRelief is an equal opportunity employer which takes great pride in the diversity of its team. All candidates will be given equal consideration without respect to protected characteristics, and we encourage people of all backgrounds to apply.

Applications will be reviewed on a rolling basis. mRelief is an equal opportunity employer which takes great pride in the diversity of its team. All candidates will be given equal…

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