Associate Director for Constituent Relations
- Job posted by University of Washington, Office of Advancement
Details: Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
For priority consideration, please ensure your application is complete by November 9, 2018.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.
University Advancement has an outstanding opportunity for an Associate Director for Constituent Relations.
The Associate Director for Constituent Relations develops comprehensive alumni relations programs and services within University Advancement’s Office of Alumni and Stakeholder Engagement (ASE). This position reports to the Senior Director of Alumni and Stakeholder Engagement and works to strategically integrate broad-based engagement programs and advancement efforts throughout each of the three UW campuses. The Associate Director coordinates and oversees programs and services with a particular emphasis on campus unit partners, the Constituent Relations Officers (CRO) network.
The Associate Director collaborates with institutional and community partners, including the affiliated non-profit UW Alumni Association to coordinate and administer broad-based engagement programs and services of shared interest and responsibility in order to engage UW alumni and friends in a substantive, purposeful relationship with the UW. The Associate Director for Constituent Relations works directly with CROs to guide program development and program management. This position develops sophisticated and nuanced relationships with partners across campus and is adaptive to the unique needs and circumstances of each campus unit.
Duties and Responsibilities
Broad Based Engagement
Advises implementation of engagement plans that establish unit-based programs and communication methods that 1) enhance and support on-going, purposeful, and frequent contact between the UW, alumni, donors, and the broader community, 2) support the continuing career/networking needs of alumni, 3) support interactions among alumni and current students, and 4) encourage all alumni and friends to support the UW through private gifts. The Associate Director is also responsible for designing ASE programming designed to meet overall UW Alumni Association broad-based engagement goals.
Lead and manage daily program operations for the CR program.
Provide shared supervision of twenty-eight (28) Constituent Relations Officers (CROs), contract/budget development and the design/implementation of customized broad-based engagement programs, services and events for participating constituency units.
Consults and collaborates with CROs on relevant engagement activities that maximize participation.
Develops and coordinates the execution of internal (ASE) and external (campus units) constituent relations engagement events and activities.
Oversees the training and professional development of the CROs including the planning and implementation of monthly CRO meetings as well as direction of an annual UA-wide summer conference focusing on engagement tools and strategies.
Oversees the development and execution of all CR programs and CR partnerships and collaborations. Authority to develop, produce and/or partner on multiple events each year, working with vendors and campus partners to create programming with high quality, UW-related content.
Works with UW faculty and departments to develop institutionally relevant educational content.
Negotiates related vendor, facility and supplier agreements and contracts, and manages fulfillment.
Oversees and develops registration and programmatic resources that assist and support unit-based partners in providing on-site weekend and evening event logistics.
Creates, manages, and reports on all constituent relations event budgets.
Marketing and Communications
Coordinates, collaborates and oversees the development of marketing collateral for all Constituent Relations broad-based engagement activities.
Collaborates with the ASE Marketing team to develop all electronic materials and information, online registrations, print materials and other engagement devices for the CR program.
Acts as liaison between unit staff, faculty and the ASE marketing team, organizing information and managing multiple simultaneous marketing projects.
Uses programmatic expertise and qualitative and quantitative data to evaluate programming for effectiveness, recommend and implement appropriate changes to improve impact and engagement.
Participates in the refinement and improvement of unit-wide assessment efforts. Uses survey data and field research to identify and develop compelling new event programs.
Analyzes constituency and alumni data and develop segmentation reports to direct engagement opportunities for CAOs and CROs.
Management of Constituent Relations $100K+ budget. Administratively support the Constituent Relations program through meeting and document preparation, and presentation coordination.
Responsible for the oversight of recruitment, selection, training, supervision, and evaluation of volunteers, part-time professional staff, and student staff as appropriate.
Produces monthly CRO meetings and any additional CRO gatherings and/or professional development opportunities (e.g., Engagement Summer Session).
Monitors and reconciles unit-based budgets, and reporting on qualitative and quantitative assessments.
Perform other duties as assigned.
Effective communications: Expresses oneself clearly and empathetically in interactions with others in all forms of communication, i.e., verbal and written, one-on-one and group, etc.
Interpersonal Awareness: Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results.
Professional Credibility: Takes responsibility for meeting goals, objectives, obligations, and solving problems while representing the mission, vision and values of the organization.
Critical Thinking: Obtains, analyzes and evaluates information effectively in the face of ambiguity. Makes appropriate decisions based on relevant information and experience.
Ethics and Trust: Models and upholds the values of candor, openness, inclusiveness and honesty despite internal and external pressures. Acts consistently with Washington State ethical guidelines and organizational core values and beliefs.
Valuing Diversity & Inclusiveness: Respects, values and contributes to the UW’s commitment to inclusiveness and diversity.
People Builder: Exhibits commitment to developing others to become leaders.
Driving Results: Effectively communicates objectives and guides direct reports and team members to make decisions and achieve goals.
Organizational Planning: Develops and manages comprehensive team goals and measures team progress while balancing short-term and long-term priorities that are consistent with the organization’s mission, priorities and goals.
Managing Conflict: Recognizes and addresses conflicts and disagreements in a safe and respectful environment, manages conflicts collaboratively, and builds consensus with the best interests of the organization in mind.
Bachelor’s degree in Marketing, Communications, Public Relations, Public Policy or Public Affairs or related field. Equivalent combination of education and experience from which comparable knowledge and skills have been acquired may substitute for degree.
Four years’ experience in advancement, donor/alumni relations, event management, higher education, non-profit, public affairs, marketing, or related field.
Values the UW’s commitment to inclusiveness. Demonstrates respect and commitment to diversity.
Proficient with MS Word, MS Excel, and MS PowerPoint software in a Windows environment.
Demonstrated ability to establish, cultivate and steward strong relationships to build and maintain lifelong partnerships and trust with the institution. Experience working with upper-management, administrators and professionals.
Ability to work independently, problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively. Takes responsibility and initiative to set and meet the goals, objectives and obligations while representing the mission, visions and values of the organization.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Highly motivated with a strong work ethic and able to create innovative ideas to achieve results. Recognizes and seizes opportunities.
Ability to develop program strategies and plans that integrate into the organization’s mission, priorities and goals both independently and collaboratively within a team.
Strong interpersonal skills and customer service. Poised, professional demeanor with the ability to express oneself clearly and empathetically in interactions with others in all forms of communications, i.e. verbal and written, one-on-one and group, etc. Ability to communicate in a direct and professional manner that engages dialog and resolves differences.
Proven ability to work collegially and effectively with development colleagues, school administrators, and external constituencies. Puts the team/organizational goals above individual goals and actively contributes as a member of working teams.
Demonstrated creativity, organizational ability, and strong attention to detail. Ability to make decisions in ambiguous situations, exercise good judgment based on information and analysis in a fast pace, dynamic, deadline drive environment in an organized and professional manner.
Demonstrated ability to maintain confidences and protect confidential information; acts in a selfless manner and models ethical values of the UW.
Knowledge of alumni relations/development/advancement principles.
Knowledge of UW Advancement policies and procedures, including use of the development database software ADVANCE.
Conditions of Employment
Cubical/Open workspace environment that may result in additional or higher levels of noise and visual distractions.
A valid Washington State driver’s license is required to operate the UW Alumni Association Van. Candidate selected must have personal transportation and be willing to travel when necessary.
Ability to lift/move 20 pounds regularly and up to 40 pounds occasionally for event setup and tear down.
During Events (from setup to tear down) or on Event days:
Ability to stand four or more hours continuously.
Ability to walk four or more hours continuously.
Ability to stand for 4+ hours for events.
Ability to work greater than an 8-hour day.
Ability to travel out-of-state up to 6 times per year for events scheduled on evenings and weekends
Ability to travel internationally once per year to perform duties and responsibilities as a UWAA Alumni Travel Program tour host.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or firstname.lastname@example.org.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Minimum Education Required
How To Apply
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or email@example.com.