Quality Assurance Coordinator

Job Type

Full Time


Minimum: $41,490
Maximum: $45,337
Details: Commensurate with experience




445 Church Street
San Francisco
United States


Annual Salary: $41,490 - $45,337

This is a fulltime, nonexempt position that is based on a 37.50 hour workweek.


Our mission at Children’s Council is to connect families to child care that meets their needs and work with parents, providers, and community partners to make quality child care and early education a reality for all children in our city. Our team is committed to empowering parents with the information they need to make good decisions regarding child care and early education for their children. We also equip early educators with the expert resources they need to be better at what they do and simultaneously improve the quality of care that’s available in San Francisco. We believe all children must have high quality care and early education that meets their unique needs because their long-term success depends on it. If you are passionate about connecting families with quality child care, we want you on our team.                                                                                                         

POSITION SUMMARY: The Family Subsidy Quality Assurance Coordinator provides efficient, accurate, timely reviews and support to the department’s case file compliance. Under the supervision of the Family Subsidy Manager, the Family Subsidy Quality Assurance Coordinator conducts internal reviews of family subsidy and payment files and database, in order to assess overall department compliance with state, federal, city, and agency policies and procedures. This position has an emphasis in Program-Procedures Compliance.


·        Performs regular weekly file reviews of subsidy case management files, payment files, and data entry.

·        Tracks compliance of policies, procedures, state and federal laws, regulations, and agency best practices.

·        Updates and maintains reporting tools to track compliance, performance data, and areas of training to improve file review process, procedures, and policies.

·        Meets with and helps all Family Subsidy staff to examine findings and provide support in understanding program requirements, procedures, performance gaps and corrective actions.

·        Prepare, review and distribute reports from agency databases to assess accuracy of FSS data entry.

·        Collaborates with Family Subsidy Managers to plan refresher trainings for staff as needed.

·        Remain current on city, state, and federal child care regulations, by actively seeking collaboration and communication with funders, community partners, and consultants.

·        Attends meetings, trainings, and conferences via CDE, CCDAA, CAPPA and other organizations as appropriate for program compliance, functions, and responsibilities. 

·        Collaborates with Family Subsidy Manager to develop, revise, and implement file review materials and procedures.

·        Identifies and tracks possible fraud/complaints of misuse of funds, or other areas of potential fraud trends. 

·        Responds to external reports of potential fraud and reports to the appropriate manager.

·        Contributes recommendations for development of agency policies, procedures and materials (i.e. handbook, forms, and database features), to enable the Family Subsidy Department to stay current with funding regulations and agency practices.

·        Continually seeks ways to simplify enrollment and eligibility process for families while maintaining compliance with funding regulations. 

·        Other related duties as assigned.


·        High School Diploma plus 3-5 years’ experience working in human services or child development. BA/BS in Child development with at least one years’ experience working in human services preferred.

·        Minimum of two (2) years’ experience working in human services or child development field.

·        Prior experience working with government social service/public benefits systems and policies.

·        Experience interpreting and applying state laws, regulations, and federal compliance requirements.

·        Knowledge of San Francisco community resources and Child Development Programs.

·        Hands on experience interpreting data and using analytical skills.

·        Experience with taking the leading projects and being able to identify overall trends and corrective action.  

·        Excellent written, communication, and work ethnic focused on supporting a diverse client and customer base.

·        Working in environment that are committed to social justice, family empowerment, and diversity.

·        Maintain the strictest level of confidentiality and ethical standards.

·        Proficiency and experience using Microsoft Office Suite and other computer and database systems.

·        Ability to work with minimal supervision.

·        Excellent written and communication skills with a high degree of competence in public speaking.

·        Occasional evening and weekend work.

Physical requirements:

·        Mental acuity to perform the essential functions of this position in an accurate and timely fashion.

·        Dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.

·        Ability to speak, hear, and understand speech at normal room levels.

·        Physical agility to bend, stoop, walk, climb four flights of stairs if required.

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We encourage candidates from a wide range of backgrounds to apply. Individuals seeking employment at Children’s Council are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 


Children’s Council is a family-friendly workplace offering full-time eligible employees 22 days paid vacation, 13 paid holidays, 401k with employer match, and health/dental/vision benefits upon successful completion of 30-day introductory period.

Professional Level

Entry level

Minimum Education Required

High School

How To Apply


Please submit a cover letter with your resume and provide your salary expectations.