Health Care Advocate

Job Summary: 

The Healthcare Advocate is responsible for interviewing all adult clients to ascertain the family’s health needs. Through an initial Health Assessment, the Healthcare Advocate will assist the client and family in receiving urgent, immediate, routine health care. The Healthcare Advocate is also responsible for standard measures of infection control safety and educating staff and clients to prevent the spread of diseases. The Healthcare Advocate is responsible for ensuring all client health data is submitted timely and accurately reported for contracting purposes. The Healthcare Advocate will report directly to the Director of Workforce Development. 

Duties and Responsibilities: 

•  Provide health assessment and/ or health follow-up via protocol to individual women/men and minor children in a timely manner.
•  Provide appropriate support as needed when referrals are made.
• Ability to communicate and coordinate cross referrals.
• Ensure transportation and accompaniment to health care settings, as needed.
• Assist clients with information, accompaniment, and advocacy to obtain needed medications.
• Conduct client classes as well as obtain speakers for weekly health education topics.
•  Ensure clients have a proper medical follow-up for appointments.
• Attend local educational conferences on domestic violence, health, and mental health-related issues.
• Ensure the proper collection of client health data for grant reporting purposes.
• Work with program staff to ensure contract performance measures are met.
• Assist with the dispensing and documentation of medications.
•  Provide translation to clients and staff as necessary.
• Attend appropriate staff development classes for professional growth.
• Other duties as assigned.

Education Requirements: 

The Healthcare Advocate position requires a high school diploma, two years of college, medical assistant education, and/or experience working in a healthcare setting. The Healthcare Advocate must have excellent communication skills and the ability to read, interpret documents and write routine reports and correspondence. Must be able to analyze source documents and solve practical problems arising from interpretation. Must be detail-oriented and accurate.

Physical Requirements:

·      Prolonged periods of sitting at a desk and working on a computer.

·      At times, may be required to lift up to 10 pounds.

·      May be required to use stairs to access the facility’s second floor.

·      Required to express or exchange ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

·      Driving may be required.

Equal Opportunity Employer: 

Jenesse Center, Inc. is an equal opportunity employer and does not discriminate based on age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, or any protected class as defined by California and federal law.”  

American with Disabilities Act/Fair Employment and Housing Act Compliance Information:

To comply with the Americans with Disabilities Act, the Fair Employment and Housing Act, and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability unless such accommodations create an undue hardship on Jenesse Center.