Mechanic

Position:  BNB seeks a full-time bicycle Mechanic with experience working in retail shops to assist with running the organization’s social enterprise: our Bike Shop and Vocational Training Center.   

Primary duties include completing repairs and rebuilds (refurbishing donated bicycles for sale), setting clear performance standards and providing training for how Bike Shop staff, Youth and Volunteer Apprentices do business with customers, work on repairs, and rebuild bicycles for sale. 

The Mechanic reports to the Bike Shop Director and is a member of the Bike Shop team.  

Specific responsibilities include, but are not limited to:

• Repair, check, and fix bikes following Bikes Not Bombs’ Bike Shop standards, policies and procedures
• Prepare bikes for deadlines
• Diagnose bicycles and write repair tickets using web based point of sale
• Keep the inventory of the shop updated
• Keep the bench and the overall bike shop clean
• Participate actively as a member of the bike shop team
• Interact with customers, selling bicycles, accessories, and repair service as needed
• Be customer service oriented and personable as you are the face of our organization
• Assemble new and refurbished bicycles for resale

Shop Culture, Training, and Support

• Foster an asset-based culture (positive youth development) 
• Support front-end staff, ensuring that current youth and adult volunteers provide the highest quality customer service through training and shop policies
• Participate in and provide ongoing training, feedback and support to improve performance of online and storefront business operations

Bicycle Mechanic Skills:

• Assembling/disassembling and identify different types of bottom brackets
• Crank arm replacement
• Change derailleurs
• Front and Rear Hub, Bottom Bracket, Headset overhauls
• Replacing brake calipers, pads, and levers; shifters
• Replacing all kinds of cables
• Limit screw adjustment (both derailleurs)
• Center brakes
• Chain check, replacement
• Flat fix
• Tune ups

Background and Qualifications

The ideal person for this role has experience working in bicycle retail shops..  Additional requirements include:

• At least one full year in the bike industry both selling and fixing bikes.
• Experience repairing all types of bikes.
• Ability to stay organized and keep track of repair tickets and sale records
• Must be able to work well under pressure to meet deadlines
• Positive and welcoming attitude in all customer service interactions
• Knowledge of bicycles (accessories, fit, and riding)
• Ability to learn and adapt to BNB's standards for bicycle mechanics
• Must be a people person.
• Must have an interest in and experience working with youth, particularly from low-income communities. 
• Must demonstrate a strong understanding of and commitment to Bikes Not Bombs’ overall mission.
• Self-motivated, highly organized, systems oriented.
• Excellent interpersonal skills, cultural competency, strong listening and negotiation skills.
• Experience with Apple computers, and experience using MS Word and Excel.
• Must be willing and able to work some evenings and weekends.
• Multilingual/Bilingual (Spanish, English, Haitian Creole and/or Cape Verdean Creole) candidates highly preferred.
• Ability to work with staff, board, and volunteers with sense of humor and flexibility.
• Ability to work individually and as part of a team in a fast-paced work environment.