Development Operations Manager

Job Type

Full Time


Details: DOE



Start Date


Application Deadline



320 Judah Street
San Francisco
United States



The Development Operations Manager is vital to the success of every program and donor relationship. Working with each gift officer, the Development Operations Manager has lead responsibility to ensure that:

·        Every donor is acknowledged and recognized appropriately and accurately

·        Every gift officer has the information, reports, analysis and research needed to build successful programs and relationships

·        There is integrity and consistency to every aspect of gift processing and donor information systems


The Development Operations Manager reports to the Director of Development, works in close collaboration with other members of the Development team, and serves as a role model of professionalism and commitment for all staff – at all times acting as an ambassador for the Garden.


The ideal candidate will have the vision, know-how, drive, energy and skills to take functioning systems to higher levels of service and excellence and a proven track record contributing to the success of complex initiatives. This candidate will be self-motivated, highly organized and able to work creatively and effectively as a leader, individual contributor and member of a team, fostering positive internal and external relationships with a service-oriented and donor-centric approach.





·        Lead and manage design and implementation of effective processes for timely and accurate gift collection, acknowledgment, receipting, designation notifications, pledge reminders, donor recognition and file management

o  Collaborate with gift officers to ensure that all processes are designed and implemented to incorporate cultivation, recognition and stewardship strategies for their respective programs as well as promote efficiencies

o  Monitor performance against agreed upon protocols and make adjustments and improvements as needed

·        Lead and manage compliance with donor privacy policies

·        Lead and manage distribution of print and online letters, reports and other communications to donors through accurate management and use of database information

·        Produce donor rolls and other materials to recognize donors and work with gift officers to identify donor recognition strategies



·        Employ data analysis and reporting to inform all fundraising programs, working with each gift officer to design the reports and tracking systems that will be most helpful

·        Ensure that contact reports and other relevant information are integrated into the donor database on a timely basis in order to support future analysis and research

·        Analyze donor information, gifts and guest lists to identify further fundraising opportunities, advising gift officers as appropriate



·        Lead and manage all functions related to maintenance of the Garden’s Raiser’s Edge system, including but not limited to updating software, ensuring that all donor records are current, continually monitoring accuracy and effectiveness, troubleshooting and overseeing the relationship with the service provider

·        Conduct regular (monthly) reconciliations with Finance to ensure consistency of gift information in the donor database and financial accounting system

·        Maintain the Garden’s Raiser’s Edge and Development Department Practice and Procedure Manual

·        Lead and design Raiser’s Edge “basic training” for Development team

·        Recommend changes and improvements in the Garden’s data collection and reporting practices and systems as appropriate

·        Remain current on fundraising software developments, recommend changes and improvements and lead implementation as necessary



·        Maintain tracking systems and ensure timely and accurate processing, reporting and constituent records management, covering all relevant elements, e.g. RSVPs, ticket sales, event sponsorships, seating, auction and fund-a-need participation

·        Provide day-of, pre- and post-event guest experience management and support as determined in collaboration with the Associate Director of Events and gift officers as appropriate



·        Contribute information and analysis for preparation and management of program budgets, including both revenue and expense projections and forecasts, and provide expense projections for items this position manages

·        Ensure consistency, quality and timeliness of all communications with donors and prospects

·        Stay current on industry and local trends and market competition



·        Experience and demonstrated success in a nonprofit organization:

o  Managing and enhancing donor relations systems and processes with a service-oriented, donor-centric approach

o  Engaging with donors and supporting fundraising, cultivation and stewardship events and other activities

o  Supporting frontline fundraisers using analytics, reports, prospect research and data

o  Managing and maintaining the integrity of a donor database

o  Preparing and monitoring budgets

o  Collaborating across the organization and with outside contractors, vendors and partners to achieve desired outcomes

o  Managing multi-phase projects from inception to completion and balancing concurrent priorities – i.e., strong project management skills

o  Solving problems creatively and strategically and using analysis to make recommendations and program changes

o  Working in a small department where hands-on participation is needed

·        Experience a plus in the following areas:

o  Creating prospect profiles

o  Motivating and supervising staff and volunteers

o  Performing equivalent responsibilities in a nonprofit organization of similar size and significance, ideally a cultural institution

·        Advanced proficiency with fundraising and donor management systems (Raiser’s Edge strongly preferred), as well as with Microsoft Office Suite (especially Excel) and other standard office software

·        Excellent written and oral communication skills

·        Bachelor’s degree



·        Genuinely enjoys engaging donors and the fundraising process; warm, approachable and comfortable interacting with high-level donors, civic and cultural leaders; highly responsive to all donors without regard to their giving levels

·        Passion for gardens or the natural world and for bringing those experiences to the public; high commitment to learning about the Garden

·        Highly detail and analysis oriented while also able to keep the big picture and broad institutional objectives in mind

·        Exemplifies highest standards of integrity, professionalism, discretion, excellence and accountability; demonstrates emotional intelligence and self-awareness; inspires confidence and trust; welcomes feedback

·        Highly collaborative; a team player able to motivate and organize staff and volunteers; appreciates impact of work on colleagues and the Garden’s success

·        Exercises initiative to identify and solve problems with drive, flexibility and creativity

·        Resourceful – able to do more with less and build upon challenges

·        Able to work well under pressure and adapt easily to changing situations and priorities; exercises good judgment and stays focused on overarching goals

·        Able to interact in an effective, tactful and professional manner internally, externally and with the public at large; responds graciously and promptly to the needs and requests of others

·        Dedicated and ambitious to achieve organizational success; willing to pitch in and go the extra mile when needed



·        Plan to participate in and support fundraising, cultivation and stewardship events and activities as a member of the Development team

·        Able to work nights and weekends as required for board and donor meetings, events and deadlines

·        Must be able to engage in a range of physical activity, including standing or sitting at a desk or computer and walking (sometimes on uneven surfaces) for extended periods of time. Must be able to climb a flight of stairs and lift/carry up to 25 pounds


Professional Level


Minimum Education Required

4-year degree

How To Apply


Please submit resume and cover letter outlining background, experience, interest and salary requirements via email with subject line “DEVELOPMENT OPERATIONS” to SFBGS hopes to fill the position as soon as possible. Interested applicants should apply at their earliest convenience. No phone calls please. San Francisco Botanical Garden Society is an Equal Opportunity Employer and welcomes applications from individuals who will contribute to its diversity