Manager- Women's Shelter Program

Job Type

Full Time




1333 N Street NW
United States



Position Summary

The Manager of Temporary Programs for the Patricia Handy Place for Women (PHPW) directs the daily operations of the temporary programs at PHPW, which includes temporary independent style housing for 13 homeless senior women and up to 36 beds of temporary beds, and the Medical Respite Program. This position reports to the Associate Director of Interim Programs.


  •  Oversee all elements of daily operations in temporary programs at PHPW
  • Supervise a team of staff who provide case management and other client services on site.
  • Manage and maintain the staff schedule to ensure appropriate coverage for the temporary programs during its operating hours.
  • Lead regular temporary program team meetings to review client cases and program operations.
  • Oversee community life development for clients in the temporary programs at PHPW, planning and implementing rules development, group meetings, and activities.
  • Provide daily support and advice to PHPW Asst. Managers on client cases and other operational issues.
  • Coordinate with volunteers and other providers as needed to deliver services to clients
  • Ensure staff enters accurate, timely, and complete information in databases as required by contract.
  • Monitor progress of clients toward their long term goals.
  • Monitor eligibility, admissions and utilization for the temporary programs.
  • Assesses needs and work with the Associate Director on the development of programming as appropriate to support and motivate residents as they work to achieve their goals.
  • Facilitate client reasonable accommodation requests
  • Manage client grievance reviews.
  • Oversee residential-related documentation requirements, such as: database entering, incident reporting, staff logs, staff timesheets, etc. to ensure accuracy and compliance.
  • Participate in the program managers’ on-call rotation schedule.
  • Participate in organization-wide meetings and committees, departmental meetings and trainings as assigned.



  • A combination of education and experience to include at least 5 years of relevant experience with a focus on one of the following areas: mental health, physical health, addictions, aging, trauma
  • A Masters Degree in Social Work (MSW) with an unrestricted DC license (LICSW) or a Bachelors, Associates, Diploma in Nursing with a DC license - LPN or RN. If Nursing degree, community health nursing experience preferred.
  • At least 2 years of supervising of paid staff required. Experience supervising paraprofessional staff strongly preferred.
  • Experience and ability with outcome based program management and evaluation
  • Knowledge of DC social services resources and compliance requirements
  • Excellent ability to make and maintain respectful rapport with clients and co-workers from diverse backgrounds.
  • Understanding and experience working with vulnerable populations and the related issues of addiction and mental illness.
  • Values commensurate with a community committed to providing inclusive Programs without regard to race, religion, physical or mental ability, sexual orientation, gender identity and any other protected class.


Paid vacation, sick leave, holidays. 403b with match. Medical, dental, vision, disability, and life insurance.

Professional Level


Minimum Education Required

4-year degree

How To Apply