235 Nicoll Street, 2nd Floor
IRIS – Integrated Refugee & Immigrant Services (www.irisct.org), a dynamic nonprofit organization in New Haven CT, has an opening for the part-time (approx 25 hrs/week) position of Healthcare Coordinator. IRIS helps refugees and asylees — people fleeing persecution in their home countries who are invited to the US by the federal government—to start new lives and become self-sufficient, contributing members of their communities. IRIS currently serves clients from countries such as Iraq, Afghanistan, Congo, Eritrea, Sudan and Syria.
The Healthcare Coordinator (HC) will coordinate healthcare for newly-arrived refugees and other IRIS clients, approximately 350 individuals each year. The HC will work closely with refugees and asylees to orient them to New Haven and the healthcare system. The HC will also advocate on behalf of clients and engage with the medical community on issues related to refugee and immigrant health and health care. The HC will coordinate with other IRIS staff members to help clients overcome health-related barriers to employment or education, and to achieve self-sufficiency soon after arriving in the US.
This job includes direct service for refugee clients, along with logistics and administrative tasks.
IRIS is an affirmative action-equal opportunity employer.
Duties and Responsibilities include:
- Help refugees and other immigrants achieve medical self-sufficiency by teaching them how to navigate the U.S. healthcare system independently.
- Register clients as new patients at YNHH, schedule appointments, and arrange for medical interpreters when needed. Orient clients to the bus system and show them how to get to medical appointments using the bus.
- Accompany clients to pediatric refugee clinic (Friday afternoons), and pre-screenings (Wednesday mornings) as refugee liaison to medical and psychiatric personnel.
- Ensure refugee health assessment (RHA) forms are completed, filed in case files, and sent electronically to the CT DPH in a timely manner.
- Provide information as requested to the State Refugee Health Coordinator.
- Schedule appointments for—and help clients access—primary care, dental care, vision care, physical therapy, mental health care, and women's ob/gyn care. Follow up on referrals to specialists, diagnostic imaging, chest clinic, and other appointments.
- Recruit and maintain a network of dentists willing to treat clients pro bono.
- Schedule initial intake with WIC program for pregnant women and children under age 5, and ensure that they attend and learn to use their WIC benefits
- Instruct clients on how to fill prescriptions at a pharmacy, properly take medications, independently schedule appointments, and utilize public transportation or medical taxis.
- Train and supervise volunteers and interns.
- Contact medical billing offices as clients’ bills are received and provide insurance information. For those bills that are problematic (approximately 30%), troubleshoot to find a solution.
- Case note required information for each client, especially within their first 90-days
- Update and maintain the Health Excel database
- Attend adult pre-screenings and clinic on occasion when needed
- Other related tasks as assigned
Candidates must have at least two years of relevant experience, strong writing, communication and organizational skills, and ability to handle multiple demands and shifting priorities in a fast-paced environment. Must have a flexible schedule with ability to work M-F as needed to assist clients in getting to appointments (or ensure a volunteer/intern can). The candidate will have computer skills including Microsoft Word, Excel, and Google Docs. Interest in immigrant and minority health, public health, and healthcare access is important. Candidates will have experience supervising others. Candidates must have a demonstrated commitment to the mission of IRIS and awareness of and sensitivity to multicultural issues. Candidates must be able to work occasional Wednesday evenings. Candidates must have a US driver’s license and be willing to drive clients to appointments on occasion.
Level of Language Proficiency
Candidates must be fluent in English. Proficiency in another language is desirable, especially Arabic, Pashto, Dari, Farsi, Kiswahili, Tigrinya or French.
Minimum Education Required
How To Apply
To apply, send an email to Leslie Koons, Health Promoter, at firstname.lastname@example.org by March 10 with the following:
- A subject line that says “HEALTHCARE COORDINATOR: [Candidate first and last name]”
- A cover letter detailing why you are interested in this position and why you are interested in working with refugees
- CV or resume
Only applicants who follow the above guidelines will be reviewed. Thank you!