Teen Programs Manager, Dallas

Job Type

Full Time



Start Date:


Application Deadline:



United States


Mission + Strategic Plan

Step Up is a national nonprofit membership organization whose mission it is to propel girls from under-resourced communities to fulfill their potential by empowering them to become confident, college-bound, career-focused, and ready to join the next generation of professional women. We work with teen girls in our partner high schools to deliver a robust curriculum of after-school, weekend, and summer activities.

Step up leverages our professional women members who give back as donors, mentors and volunteers to make our local communities and the Step Up programs a success.  

Step Up is currently serving over 1,000 girls annually. We are in the midst of executing on an exciting strategic plan focused on scaling our impact dramatically, with the goal of having served 12,000 girls nationally in six cities by 2020.


Take Pride in Involvement. Be Inspired by and for Each Other. Take the Long View. Celebrate Success. Innovate. Take Action. Trust Teamwork. Amplify our Message.


Step Up teen girls will graduate high school confident, committed to realizing their full potential, able to persevere through college and career transitions, willing to claim their value, and prepared to be agents in the creation of more inclusive and robust professional landscape and a more just and prosperous society. 

Reporting Relationship

This position reports to the Managing Director, Dallas.

Position Summary

The Dallas Teen Programs Manager will be responsible for coordinating and managing teen programs activities and personnel in 4 partner schools toward the achievement of annual and long-term goals. The full Step Up program is offered to all interested 9 through 12 grade girls who attend our partner schools, all of which serve under-resourced communities. Programming will be led by Step Up Facilitators 3-4 days each week. In addition to regular programming, Step Up will offer three weekend conferences and special events for teens, board members, mentors, or current and/or prospective mentors. The Teen Programs Manager will plan and host these in collaboration with the Managing Director and support of Facilitators. 

Step Up’s Dallas Teen Programs will serve over 300 teens in 4 schools for the 2018-2019 school year, with projected incremental expansions through 2020 that will bring Step Up programming to impact over 500 teens. The Teen Programs Manager is responsible for managing operations to achieve these growth goals.

The Teen Programs Manager will split time between the Step Up office, in the field at Step Up’s partner high schools, and in the community building relationships with prospective partner schools and other agencies with whom Step Up might collaborate to ensure our teens have access to a diverse array of mentors and enriching experiences. All local teen programs teams are supported by a National Teen Programs Team that provides a minimum of four on-site trainings per year as well as ongoing support for effectively implementing Step Up programs, evaluations and data entry.


Program Administration and Operations

Manage the development and implementation of all teen programming in alignment with national teen programs curriculum guidelines and toward achievement of successful teen outcomes

Lead the development and implementation of local systems for recruiting and retaining teens within and across years that results in achieving enrollment, attendance and retention goals

Submit local teen programs budget proposals and track and maintain annual budget

Meet weekly, monthly and annual reporting requirements

Participate in national staff meetings and conference calls

Manage instructor timesheets and expense reports

Information Management and Program Evaluation

Oversee local implementation of national quality assurance and evaluation activities

Ensure complete and accurate Salesforce data entry and management so that the organization has accurate and updated records of student information, enrollment, attendance, retention, and outcomes

Monitor key performance indicators to ensure important milestones for success are being met and/or adjust activities to get on track for achieving annual goals

Compile student case studies

Collect and manage data required by funding sources

Prepare weekly, monthly and quarterly implementation and impact reports

Ensure partner schools have clear, FERPA compliant and timely information about the data we need and that we receive this data in a timely manner

Oversee development and implementation of systems for maintaining contact with Step Up alumnae

Staff Training and Development

Work in concert with the National Teen Programs team to schedule and prepare for trainings and execute and monitor implementation of best practices after training

Serve as a liaison to National Teen Programs on needs and nuances of Dallas teens and schools

Recruit, hire, train, support and develop instructors toward implementation of teen programs activities in line with Step Up’s mission, teen programs policies, theory of action, and curriculum guide

Conduct instructor observations, check-ins, and evaluations per schedule

Lead or oversee leadership of weekly staff meetings

Ensure local implementation of instructor training and development aligned with national curricular and programming objectives while also attuned to local nuance and need

Travel at least once per year for a National Staff Retreat (typically July)

Internal and External Relationship Management

Manage strategic relationships and contribute to positive identity of Step Up’s brand with key stakeholders, including the organization’s members, corporate sponsors, board of directors, foundation staff, school partner staff, teen participants, parents, community-based partner organizations, and college admissions staff

Facilitate quarterly meetings with and compile year-end reports for partner school liaisons

Collaborate with Managing Director on fundraising initiatives and stewardship with individual donors, foundations, and corporate sponsors.

Coordinate with corporate partners to secure mentors, field trip destinations, meeting spaces for Young Luminaries and other special events, in-kind donations and intern hosts

Initiate and maintain effective and collaborative relationships with designated partner school contacts in order to achieve recruitment, attendance, retention and scheduling goals

Scout and engage educators, trainers and motivational speakers for 12th grade college prep sessions (Young Luminaries), weekend conferences and special events

Mentor and Volunteer Engagement

Work with Membership Program Manager to develop and implement mentor training and feedback program

Work closely with the Membership and Event Program Managers to ensure every Step Up teen is matched with a trained mentor at all conferences

Support instructors in recruiting and managing volunteer participants in after-school programs and other mentorship opportunities

Member Events, Marketing and Communications

Oversee attendance of Step Up teens at appropriate member events and activities

Attend Step Up member events to promote volunteerism among Step Up members

Incorporate creative ways to keep Teen programming an essential part of member events, even where teens are not present

Draft marketing materials, e-blasts and social media content to engage members in teen programs and events

Manage development and electronic storage of teen profiles, images and videos


Commitment to Step Up’s mission, passionate about fully engaging and empowering all women and girls as agents of a just and prosperous society, and capable of articulating how you can contribute to both 

Strong teen or youth development program manager with at least five years of experience managing small teams of youth development workers or instructors, acting as an instructional leader, and/or partnering with schools in provision of supplemental services

Skilled staff manager with experience building and leading successful teams and guiding team members’ growth and development

Experience developing and maintaining school or agency partnerships

Proven expertise in designing and/or implementing highly effective systems for recruiting teens into voluntary programming and ensuring their engagement and attendance

Experience designing, facilitating and/or observing and evaluating youth development programming

Experience implementing or managing multi-site operations and programming in collaboration with partner schools or other agencies

Familiarity with social and emotional learning (SEL) domains, objectives, instructional and assessment practices

Demonstrated experience creating and executing objective-driven and curriculum aligned lesson plans

Substantial experience and demonstrable comfort working with teens from under-resourced communities as well as participating in and creating inclusive environments

Ability to work well with multiple constituencies (staff, sponsors/donors, member leaders and volunteers, board members, school administrators, parents, teens, underserved communities)

Enthusiastic, energetic and highly organized at event planning, execution and facilitation

Goal-oriented, solution-focused and excellent follow-through

Willingness to seek, receive and give constructive feedback in a manner that promotes growth and reinforces reflective practice and a growth mindset

Ability to collaborate effectively with a cross-functional team and comfortable working within a national organizational structure

Skilled writer and communicator who takes pride in accuracy and presentation

Engaging and effective public speaker

Excellent time management skills

Proficient in all Microsoft Office applications

Salesforce proficient

Valid driver’s license and insurance or other reliable form of transportation

Up to date proof of negative TB screening (Step Up can support in acquisition)

Ability to pass a background check (Step Up can support in acquisition)

Minimum Education and Experience

Bachelor’s degree in the Liberal Arts, Secondary Education, Social Sciences, Human and Organizational Development or Social Work.

A minimum of five years’ experience working directly with teens in under-resourced communities.

A minimum of two years managing programs serving 50 or more teens and supervising two or more youth development workers or educators. 

Physical and Other Demands

·        Some extended periods at computer

·        Some moderate lifting and transporting of materials for events

·        Extensive travel within the city

·        Must be able to accompany large groups of students on field trips and college visits

·        Semi-regular Saturday and evening hours

·        Can independently travel to Dallas neighborhoods and high schools


This is a full-time salaried position with medical, dental and vision insurance benefits. Salary commensurate with experience. All full-time employees qualify for paid time off including vacation, sick and all national holidays.

Step Up is not just an equal opportunity employer. We are dedicated to building local and national teams that represent the communities we serve and to consistently improving our ability to create inclusive and equitable spaces for our teens, our members and our staff.  

Professional Level


Minimum Education Required

4-year degree

How To Apply



No phone calls please. Step Up will contact all candidates whom we wish to interview.

To Apply

To apply, please email your cover letter and resume to the attention of Raven Jones at raven@suwn.org.

As an addendum to your cover letter, please respond to two of the following questions:

1.     Assume you are running a 12 week program that is staffed and budgeted to serve 25-30 girls. Over the first 4 weeks of the program, attendance has decreased from 25 girls to only 10. What would you do to turn the program around?

2.    Assume that 10 volunteers from one of Step Up’s corporate partners wish to volunteer to mentor teens at one or two Saturday workshops. How might you prepare them for this kind of short-term, high-impact mentoring?

3.    Midway through the year, your team still doesn’t seem settled. They are confused about their roles and responsibilities, struggling to learn how best to recruit and engage teens in programming and resentful of the amount of time they are spending on special events. They are falling behind on their deadlines but always have an excuse that seems to come back to something they think you have failed to do properly. 

a)   How would you get your team off to the right start so that the above scenario did not play out?

b)  If, despite your best efforts, the above scenario did play out, how would you proceed with   diagnosing the cause of these problems, planning a turnaround and getting their buy-in?

4.   Assume one of your facilitators who was a very strong performer when you hired her has begun to slip. At the beginning of the school year, she recruited 100% of her goal, submitted thoughtful lesson plans and facilitated engaging, curriculum-aligned sessions. Three months into the school year, teen attendance to her sessions has dropped by 50%, her lesson plans are submitted late, and her actual workshops are not aligned with the curriculum guide. 

a)   How would you initially address the issue?

b)  Assuming your first responses do not lead to improved performance, what would you do as follow-up? 

5.    What is the largest teen or adult programming event you have ever planned and coordinated? Describe the event in detail to include (as applicable) securing location, arranging speakers, executing run of show, organizing transportation for teens, liaising with board members or donors, etc.  Were media outlets present and, if so, were you responsible for organizing logistics with and/or speaking to them or on camera?

Provide a 250-500 word statement that captures your beliefs about how best to organize enrichment and learning activities to engage teen girls from under-resourced communities; how to build community among the girls; and how best to facilitate their mastery of the social and emotional skills that will set them up for success in high school and beyond. Please feel free to refer to your academic preparation, personal experience and values