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Program Manager- Engagement Services

Posted by
YouthCare | Seattle, WA


Published 1 day ago

July 14, 2020
July 6, 2020
$50,000 - $58,000

AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.

ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.

POSITION SUMMARY: Under the supervision of the Associate Director of Orion Center, the Program Manager - Engagement Services will oversee and coordinate all aspects of outreach programming for young people experiencing homelessness and runaway young people. This includes street outreach, community-based outreach, under 18 case management, housing navigation, and on-site drop-in center.


·        Build, maintain, and lead a high functioning cohesive team. Supervise Case Managers and the Drop-In Supervisor (5-6 FTE). This includes training, scheduling, evaluation, hiring, coaching, and developing them

·        Act as a resource and effectively perform the coordination and administrative function of their role including – staff scheduling, front desk coverage, meals, and engagement activities

·        Oversee program deliverables and results. Accountable to regulatory and funder requirements, support programs to ensure compliance.

·        Lead programmatic visioning and implementation of Drop-In services. Align drop-in center, outreach and case management programming with community needs and funder/contract expectations.

·        Facilitate/Lead wrap-around meetings, Restorative Justice or program re-entry procedures, de-escalation/conflict resolution and other processes for young people who are suspended from services due to unsafe behavior or challenges in the milieu.

·        Serve as a program contact for CEA. Coordinate the housing assessment schedule, oversee the call back process, maintain weekly communication with CEA staff, and communicate changes in CEA to staff at the Orion Center.

·        Facilitate and train CEA Assessors as the agencies internal T3 CEA Assessor

·        Oversee the Orion Center’s response to runaway young people ages 12-17. This includes stringent tracking, adhering to state laws regarding notification under the Becca Bill as well as safety planning, family mediation, working closely with caregivers and DSHS Social Workers, facilitating placements at adolescent emergency shelters or otherwise working to get minors off the street and into a safer environment.  

·        Oversee grant implementation and reporting for case management and drop-in funding including data collection, reporting and other compliance requirements.

·        Ensure young peoples’ linkages to case management, education, and employment programming as well as access to shelters and other community resources.

·        Build and maintain referral connections with social services and other community institutions. Ensure staff familiarity with available resources. Coordinate with community partners & volunteers to provide enrichment activities on the drop-in floor.

·        Submit on-time accurate reports required by funders and the agency. Attend all funder and agency-required meetings and represent YouthCare on panels, committees and workgroups as needed.

·        Work with the Director of Engagement Services to ensure program budget compliance.

·        Coordinate with Orion Operations Manager and Drop-In Supervisor for ordering drop-in center supplies.

·        Oversee special events including client holiday parties/dances, Count Us In (annual point in time count of young people experiencing housing instability), Youth Advocacy events & resource fairs. Participate in weekly staff meetings.


·        Participate in the hire and supervision of staff, ensuring clear understanding of job requirements and obligations.

·        Provide consultation for all YouthCare team members including Program Managers, and agency team members directly responsible for delivering services and supports across all YouthCare and partner agency sites.

·        Provide supervision and support to college-level interns and practicum students; including partnering with educational institutions and attending trainings as required.

·        Set solid, attainable goals and hold performance reviews against these goals, encouraging learning and educational opportunities, both professionally and personally.

·        Complete performance reviews for all direct reports in a timely manner.


·        Prepare for internal and external audits.

·        Review employee case notes and case management documentation and file completion

·        Ensure accurate data in internal and external data collection systems

·        Oversee Orion Center case manager services referral process

·        Assign clients to case managers by using internal and external referrals

·        Participate in quality improvement initiatives.

·        Develop training strategies for staff to effectively work with youth and young adults

·        Prepare reports, as required

·        Establish and maintain effective relationships with relevant entities, including families, schools, homeless agencies, and public service groups.

·        Perform other duties, as assigned by supervisor.


·        Provide consultation and support in assessing potential emergency situations impacting client services and staffing.

·        Communicate effectively to teams across agency in times of crisis. Interact as needed with outside parties such as the police department, child protection, neighbors, and others in a professional manner. Lead staff and volunteer team debriefs of incidents. Attend to signs to secondary trauma of staff and volunteers.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.



·        5 or more years of experience working with young people experiencing homelessness and runaway young people.

  • 5 or more years in a supervisory position, preferably in with case managers and/or outreach setting
  • Deep understanding of care philosophy including harm reduction, trauma informed care, CSEC, positive youth development, and conflict resolution.
  • Strong written and verbal communication skills.
  • High School Diploma or GED

·        Experience and credentials must comply with program contract requirements.


·        Bachelors or Master’s Degree in Social Service or relevant field

·        8 or more years of experience working with young people experiencing homelessness and runaway young people.

·        Bilingual Spanish/English speaking ability


·        Must be able to provide I-9 supporting documentation for employment.

  • Current TB Test.
  • Food Handler’s Card.
  • Successful completion of pre-service training as required by contracting agency. Training will include: New Employee Training, Cultural Proficiency training, CPR/First Aid and HIV/AIDS training, CSEC and Right Response training, Defensive Driving and 15-Passenger Van training.

·        Must possess a valid WA State Driver’s License and have the ability to drive.

  • When driving YouthCare vehicles, you must possess a valid WA State Driver’s License; meet minimum safe driver criteria established by the agency and our insurance company.
  • Computer software skills including Windows, Microsoft outlook, Microsoft Word
  • Initiative, creativity, reliability, flexibility, thoroughness
  • Strong verbal and written communication skills with good quality spelling, grammar and punctuation
  • High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
  • Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
  • Ability to coordinate overall program functioning.
  • Ability to accurately maintain and produce files, records, logs and reports.
  • Ability to maintain professional boundaries with clients while building trust and respect.
  • Ability and willingness to stay awake and alert during overnight shifts.
  • Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
  • May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
  • Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.


  • Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.

AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • High School Diploma Required


YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.

YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k…


2500 Northeast 54th Street, Seattle, WA 98105

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