Salesforce Administrator and Analyst

Job Type

Full Time




One East Pratt Street
Suite 701
United States


The International Youth Foundation (IYF), a global nonprofit organization that works to improve the lives and conditions of young people worldwide, is seeking a Salesforce Administrator to support IYF’s global, comprehensive Salesforce instance. The ideal candidate will be self-motivated , service-oriented individual with excellent communication and intercultural skills who wants to be part of an evolving team in a dynamic, fast-paced organization. This full-time position will be based in Baltimore, MD, USA. For more information please consult


The Systematic Tracking and Organization Records Management System (STORM) is a newly-launched IYF contact relationship management, business development, project management, and performance measurement system build on the platform.  The Salesforce Administrator and Analyst is responsible for supporting the ongoing rollout of STORM, providing training to staff, system administration, and further system customization and development.


Training, Adoption, and Staff Support

·        Lead and oversee initial and refresher trainings for all staff, including the development and delivery of training sessions in consultation with the STORM team.

·        Provide ongoing coaching and support to STORM users, including the development and utilization of Reports and Dashboards.

·        Manage all facets of STORM “Help Desk” including: day to day end user support; troubleshooting IYF STORM protocols and Salesforce issues; assisting users with best practices to improve and increase their knowledge of STORM/Salesforce.

·        Support change management and user adoption across IYF, including international and domestic field offices.

System and Data Administration and Management

·        Manage all maintenance of Salesforce system, including Salesforce and 3rd party application updates.

·        Create and manage users, roles, profiles, groups, permission sets, licenses and other setup options.

·        Manage all STORM-related accounts, including Salesforce and vendors of current and future 3rd party apps.

·        Develop and lead protocols and practices to ensure data hygiene in system, including regular reviews of the data to identify and report any errors or omissions.

·        Support the creation of Reports and Dashboards in STORM to meet stakeholder needs and manage file structure in STORM.

·        Perform data batch uploads, including ensuring that datasets are clean and ready for upload.

·        Perform data analytics as needed.

IYF Systems Enhancement, Development, and Customization

·        Proactively identify and define enhancements to STORM and manage and test system customization.

·        Lead implementation of existing STORM protocols and develop new protocols as needed.

·        Support design, implementation, and adoption of other IYF systems and software (e.g. SharePoint), as needed.

Required Skills

·        Ability to deliver in-person and virtual training to groups of 1-25 individuals.

·        Strong oral and written English communication skills, proficiency in a second language (especially Arabic, French, Kiswahili, Portuguese, Russian, Spanish) preferred

·        Demonstrated excellence in data management and analysis.

·        Ability to explain ideas and technical terms clearly and concisely for different types of audiences

·        Highly developed interpersonal, listening and communications skills appropriate for collaborating efficiently and effectively in a multicultural, international environment. High degree of respect and compassion for cultural conditions and practices; sensitivity to varied personalities.

·        Ability to establish effective working relationships with employees at all levels of the organization and with colleagues based in Baltimore and internationally. Ability to work diplomatically with others to discuss and resolve issues as well as to review policies and processes.

·        Ability to learn and work independently in an unstructured environment and as a team player, as well as in a collegial manner.

·        Outstanding research/resourcefulness, analytical skills and attention to detail. Reliability and thoroughness required.

·        Commitment to international youth development and a values-driven work environment.

·        Flexible mindset and ability to creatively problem solve.

·        Available for domestic and international travel as needed.

·        Available to lead virtual training sessions at irregular hours to accommodate field offices in varied time zones.

Required Experience

·        Understanding and experience in relational databases and experience using Salesforce.

·        Bachelor’s degree required.

·        5+ years of work experience in related field, including 2+ years of relevant work experience with, including org administration. Salesforce certification preferred.

·        Experience working in a cross-cultural and cross-functional environments required.

·        Experience working on at least two separate Salesforce instances preferred.

·        Experience working with an international NGO or company highly preferred.

·        Commitment to international youth development and a values-driven work environment.


Baltimore, Maryland USA

To Apply

To apply for this position, please visit our online career portal and upload a cover letter and resume at

The International Youth Foundation is an Equal Opportunity Employer.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To apply for this position, please visit our online career portal and upload a cover letter and resume at