As Feline Programs Outreach Coordinator (the Coordinator), you’ll be responsible for advancing the ASPCA’s work in Los Angeles by engaging residents of focus communities (currently El Monte) in lifesaving solutions for community cats and kittens including Trap – Neuter – Return – Monitor (TNRM) programming, temporary care in foster homes, access to spay/neuter services and adoption opportunities.
The ASPCA is hiring two coordinators who will work together, in collaboration with the Foster and Community Outreach Manager, to implement community outreach tactics with the goal of supporting residents’ efforts in caring for cats in their community and connecting them with ASPCA services. Outreach tactics will include, but are not limited to: one-on-one conversations with community members, door-to-door outreach, client home visits and event participation.
To succeed in this role, the Coordinator will be bilingual (English and at least one of the following languages: Spanish, Cantonese, Mandarin or Vietnamese) and possess excellent people and organizational skills. Success also hinges on the Coordinator’s ability to partner effectively with residents of the community and community partners to ensure positive impact for felines.
Responsibilities will include, but are not limited to:
Feline Programs Outreach (60%):
- Work collaboratively with the Foster & Community Outreach Manager to implement strategic community outreach plans.
- Actively seek out and utilize innovative tools from the social and animal welfare fields to contribute to more community members participating in our TNRM and kitten foster programs.
- Be a consistent and visible presence within our focus area; be available to community members to answer questions, receive feedback, support their work with cats, and ensure deep understanding of and compliance with ASPCA procedures and operations.
- Conduct in-person community outreach, including door-to-door outreach, to identify community cat caregivers and connect them with ASPCA resources.
- Participate in outreach events to provide information on ASPCA services for cats.
- Forge positive and productive relationships with community members on various social media sites to promote ASPCA services available for community cats.
- Respond to online inquiries and phone messages with a 24-hour turnaround time via email, text and phone.
- Collaborate with relevant internal departments to facilitate & promote community cat services in Los Angeles through the ASPCA website, social media and other media outlets
- Problem solve and seek solutions with community members for community cat nuisance complaints.
Case Management & Operations Support (40%)
- Act as a case lead and provide case management from initiation to completion for TNRM projects including in-person presence at critical project steps.
- Coordinate transfer of community foster kittens to the next step on their adoption pathway with the ASPCA LA Feline Programs.
- Maintain accurate tracking and data entry for community outreach and engagement, foster program intakes and outcomes, foster medical services and TNRM projects.
- Maintain consistent communication with community foster volunteers to provide guidance and schedule check-ins and medical appointments for foster kittens.
- Ensure community foster volunteers always have necessary supplies and reorders are distributed in a timely manner.
- Formulate individual action plans for monitoring groups of altered cats after they are returned to their location, including quarterly check ins to receive updates on wellbeing and scheduling follow up spay/neuter appointments for new cats in the group, as needed.
- Teach TNRM information sessions to the public; including how to safely trap and transport outdoor cats for surgery and how to navigate challenges around caretaking in the community.
- Perform appropriate trapping and transport responsibilities for community cats on an as needed basis.
- Special projects and other duties as assigned.
Exemplifies the ASPCA’s Core Values:
- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team – that we are stronger together
- Seeks to Elevate others and reimagine what is possible
- Focuses on Impact, specifically making change for animals
Must speak at least one of these additional languages fluently:
- Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
- Passion for community engagement and outreach; proven history of building and maintaining positive and productive relationships with internal and external partners
- Demonstrated exceptional client services skills; solution-focused problem-solver
- Fully comply with ASPCA policies and protocols regarding appropriate pathways for felines
- Ability to work independently as well as be a team player
- Ability to adjust quickly, calmly, and efficiently to changes in direction and re-prioritize work
- Ability to collect and review data while in the field using smart devices
- Eager to learn and grow through feedback, coaching, and training
- Must be able to consistently lift up to 30lbs, kneel, bend, and reach overhead to meet the physical demands of this position
- Demonstrates care and concern for the safety and well-being of self, animals, and others, especially during stressful situations
- Excellent time management skills with the ability to prioritize multiple projects and be responsive to requests
- Previous animal welfare or TNRM experience is not required but must have a desire to learn
- Schedule will be Tuesday through Saturday generally between the hours of 9:00am to 6:00pm and will occasionally need to adapt to varying work hours
- This position requires working in and driving throughout Los Angeles County (primarily in the city of El Monte) and working outdoors in the field on your feet for multiple hours
- This position requires interacting with community members in their homes. Appropriate judgement on assessing the safety of the situation for all ASPCA employees and any animals will be vital
- Fear Free® Shelter certification is required within 60 days of hire.
Education and Work Experience:
1 year experience in community outreach or customer care preferred , Undergraduate degree preferred or comparable work experience