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Program Associate, Program Operations

Posted by
Matriculate
|
New York, NY
New
|
Published 1 day ago

Matriculate’s mission is to empower high-achieving high school students

from low-income backgrounds to make the leap to our nation’s top colleges.

Matriculate empowers teams of undergraduates to provide free virtual

college advising to high-achieving high school juniors and seniors from low-

income backgrounds. Equipped with more than 50 hours of training,

undergraduate Advising Fellows provide the information, guidance, and

support that these high school students need to apply to, gain admission at,

and excel in the best institutions. Matriculate is working to build an America

in which all talented students have a fair shot at top colleges and

universities long reserved primarily for the elite.


Position Overview


Matriculate seeks a strong candidate to serve as Program Operations

Associate. The Associate will support the development, monitoring, and

implementation of systems and processes across Matriculate’s programs;

manage data integrity and completeness; and provide training and technical

support to users. The Associate will report to the Director of Program

Operations in connection with our learning and evaluation programs and

work closely with the rest of the program team.


Matriculate is currently transitioning our programming and fundraising

operations to Salesforce NPSP. This position will play a pivotal role in that

transition by helping build our new system, supporting its successful

adoption, and contributing to ongoing system innovation.


The Associate will train colleagues on system features and functionality;

respond to user questions; resolve technical and functional support issues;

manage data loads; analyze system; and review data quality. On a less

frequent basis, the Associate will work with leadership to document and

implement new processes, modify existing configurations, integrate new

applications, and more.


The ideal candidate will excel at systems development in an environment of

continuous improvement, while demonstrating drive and passion for our

mission, a systems-orientation, capacity for problem solving, comfort setting

and achieving aggressive goals, project management skills, excellent

attention to detail, focus on quality, and commitment to access, equity and

continuous improvement.


This is a full-time position with a competitive salary and benefits package.


Position Responsibilities


Program Operations

• Serve as primary system administrator for program management

and measurement systems (Salesforce, Survey Apply and Airtable)

with over 1000 users.

• Support the design, development, implementation, monitoring,

maintenance, and management of all program systems, including

transition from existing Matriculate systems to Salesforce, with an

eye towards strategy, ease of use, quality user experience,

adoptability, comprehensive record keeping, consistency,

effectiveness, efficiency, collaboration, sustainability, and scale.

• Support the development of tools and delivery systems for program

assessments including advising skills evaluation, content test,

formative, and summative evaluations and program engagement

including Alumni, curriculum accessibility and online learning

management.

• Handle all basic administrative functions including user account

maintenance, reports and dashboards, workflows, and other routine

tasks.

• Complete regular internal system audits and prepare for upgrades.

• Manage third-party integrations such as Calendly or Zapier.

• Coordinate the evaluation, scope and completion of new

development requests.

• Work with our management team to establish suitable processes to

support administrative, development, and change management

activities.

• Assist in training of new users, and grow the systems skill set

across the organization.

• Effectively act as the liaison between our users, vendors and the

application development teams.

• Work independently with members of the user community to define

and document development requirements.

• Keep clear and up to date records on all systems processes for

continuous training across user community.

• Identify and troubleshoot challenges as they arise.

Impact Measurement, Learning and Improvement

• Support internal and external evaluation activities.

• Support data collection, tracking, analysis, and reporting on program

to ensure continuous improvement and to understand Matriculate’s

ultimate impact, including longitudinal measures.

• Support evaluation and learning agenda including program team’s

analysis and application of program data to inform better practice.

• Support preparation of data collection, and support communications,

reporting and evaluation updates for senior leadership, board of

directors, funders, external audiences, and staff.


Candidate Qualifications


The ideal candidate will have:

• A deep commitment to Matriculate’s mission

• A bachelor’s degree

• At least 1 year of experience with demonstrated success ideally in some

of the following areas:

o Data systems

o Virtual or cloud-based platforms

o Program management and implementation

o Operations

o Evaluation and data management

• Excellent data analysis, systems, processes, and presentation skills

• Strong written and verbal communication skills

• Superlative attention to detail and focus on execution; organizational

and project management skills

• Ability to think strategically and analytically while managing tactical

implementation, balancing both long-term and short-term projects and

planning

• The ability to work effectively with diverse groups of people

• Excellent judgment and impeccable integrity

• Commitment to constant learning, growth, and reflection

• High degree of personal initiative with the desire and ability to meet

ambitious strategic goals, work independently and thrive within an

entrepreneurial, fast-paced, and growing organization

• Ability to learn new systems quickly

• Knowledge of database management;

• Salesforce and Airtable experience a plus

• Salesforce Administrator Certification preferred

• Strong command of Microsoft Office suite, especially Word, Excel,

PowerPoint, and Outlook

• Ability to work evenings and weekends as necessary

• Ability to critically evaluate information gathered from multiple sources,

reconcile conflicts, decompose high-level information into details,

abstract up from low-level information to a general understanding, and

distinguish user requests from the underlying true needs

• Command of remote communication methods, including but not limited

to Google Hangout and Zoom.


Commitment to Matriculate Mission & Values

The ideal candidate should demonstrate commitment to our five core

values:

• Student-Centered Mindset: We serve as allies with our students to

help them access opportunities they have earned to build a more

just and equitable country. All our work advances our mission, and

in all our work we hold a student-centered mindset.

• Valuing and Supporting the Team: We value and support our team

and their well-being both in and out of work. We work hard and

make time for levity and celebration. We actively make choices that

promote flexibility and to give team members the space to structure

their time and maintain long-term sustainability.

• Commitment to be a Diverse, Equitable and Inclusive Organization:

We are committed to fostering a diverse, equitable, and inclusive

organization. Staff, Advising Fellows, and High School Fellows

shape and inform a culture that invites differing perspectives and

ongoing dialogue to inform the way we interact together, our

practices, and policies.

• Continuous Learning: We embrace a mindset of continuous learning

and recognize failure as a part of learning. We regularly give and

receive feedback and are accountable for both its intent and impact.

• Ownership: We are all owners, accountable for our collective

success and impact. We proactively identify problems, ask for what

we need to be successful, and propose solutions. We communicate

directly, respectfully, and with humility.


Location: This position is based in New York, NY. Matriculate’s staff are currently

remote until we are able to safely re-open a physical office in 2022.

Compensation: The Salary range for this position is $58,500-65,000. Salary is

commensurate with experience. Matriculate offers a comprehensive

benefits package.


To apply:

Submit an email with the following details and attachments to careers@matriculate.org.

• Update the subject line to: “Associate, Program Operations – [your name]”

• Attach PDF versions of:

• A tailored cover letter

• A resume


Applications will be reviewed on a rolling basis. Applications that do not conform to these instructions or are missing documents will not be considered.


Matriculate is committed to partnering with staff, high school students, and undergraduate Advising Fellows to foster a diverse, equitable, and inclusive organization. We seek team members who will be active contributors to advancing and sustaining a culture in which all lived experiences are welcome.


We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We are committed to maximizing the diversity of our organization.

All qualified applicants are encouraged to apply.

Matriculate’s mission is to empower high-achieving high school students

from low-income backgrounds to make the leap to our nation’s top colleges.

Matriculate empowers teams of undergraduates to provide free virtual

college advising…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    September 13, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level

Salary

USD 58,500 - USD 65,000

Location

Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY, USA

How to Apply

To apply:

Submit an email with the following details and attachments to careers@matriculate.org.

• Update the subject line to: “Associate, Program Operations – [your name]”

• Attach PDF versions of:

• A tailored cover letter

• A resume


Applications will be reviewed on a rolling basis. Applications that do not conform to these

instructions or are missing documents will not be considered.


Matriculate is committed to partnering with staff, high school students, and undergraduate

Advising Fellows to foster a diverse, equitable, and inclusive organization. We seek team

members who will be active contributors to advancing and sustaining a culture in which all lived

experiences are welcome.


We are committed to creating a diverse environment and are proud to be an equal opportunity

employer. We are committed to maximizing the diversity of our organization.

All qualified applicants are encouraged to apply.

To apply:

Submit an email with the following details and attachments to careers@matriculate.org.

• Update the subject line to: “Associate, Program Operations – [your name]”

• Attach PDF…

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