Job

House Monitor/Hotline Counselor

Posted by
Violence Intervention Program, Inc. | New York, NY
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Violence Intervention Program, Inc.


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Published 13 days ago

Start Date

June 1, 2019

Application Deadline

May 31, 2019


Position:                  House Monitor/Hotline Counselor

Department:           Casa Sandra – Transitional Housing Program for Social Change

Location (s):            Bronx

Reports To:             Program/Property Manager & Hotline Coordinator

Classification:        Part Time/Per Diem – Non-Exempt



The Violence Intervention Program (VIP) partners with Latinx communities to end gender-based violence. Created as a grassroots response to intimate partner violence and sexual assault, VIP has always centered survivors in its leadership and has worked to create a community of staff that reflects the rich national, ethnic and racial diversity of the communities it serves. VIP runs three non-residential social service programs and two residential shelter and housing programs, in addition to a robust communications and outreach department.


Casa Sandra, or the Transitional Housing Program for Social Change (THPSC) is a transitional 5 story complex for survivors of intimate partner violence, housing 15 families. Survivors and their dependent children are provided with one-year leases and supportive services in order to help them stabilize post-crisis, and find a path towards permanent housing. Staff works with each participant to create an individualized service plan that addresses the holistic needs of each family. Supportive services include: case management, access to health and wellness services, housing advocacy, educational/vocational workshops, financial planning, and job preparation, attainment and retention.


Summary of Position:

The primary responsibility of the House Monitor/Hotline Counselor is to monitor the building, ensuring safety of all residents, staff and visitors. In addition, the House Monitor/Hotline Counselor will serve as back-up for response to our 24/7 bilingual hotline to victims/survivors of gender-based violence. You will conduct hotline intakes and assist callers with immediate crisis intervention.


Essential Functions:

Ø Courteously monitor the entrance of the facility, enabling access to the premises for all tenants, program staff, visitors, approved vendors and utility/repair/delivery personnel;

Ø Maintain fully updated logs documenting all entrants to the premises and complete daily report in log book(s) covering activities of shifts and communicates with next shift and or supervisor; Maintain all logs, data and resource for auditing and compliance purposes.

Ø Conduct regular building inspection of Casa Sandra to ensure entryways, doors, windows, etc., are locked and secured;

Ø Inspect for property damage and document/report all actual or potential damage to property;

Ø Periodically check the security cameras for unusual occurrences and follows internal protocol to report these disturbances.

Ø Ensure that all common areas (community room, laundry room, play room and the computer resource room) are well-maintained, cleaned after each use, and that the doors are locked after-hours.

Ø Perform light custodial duties, to ensure a clean, safe and hazard free environment.

Ø Provide access to the laundry room for participants, pursuant to schedule set by Property Manager; 

Ø Perform administrative support duties, such as filing, copying, and data entry;

Ø Facilitate accessibility to all reports, records and files, as needed;

Ø Attend program/agency staff meetings.

Ø Schedule appointments for prospective residents and their families;

Ø Assist Property Manager in any other administrative duties, as directed;

Ø Ensure House Monitor/Hotline Counselor telephone extension is logged in and functioning;

Ø Troubleshoot and or Report any technology malfunctions;

Ø Respond to all incoming calls via the hotline and transfer calls to appropriate program/services;

Ø Conduct safety planning and intake for hotline callers and connect callers to appropriate staff for additional services;

Ø Report language access issues as they occur to Deputy Executive Director;

Ø Keep record of all requests via the hotline in a central location;

Ø Overnight shift: will be required to activate and de-activate alarm system.


Data Collection & Entry:

Ø Accurately record all required information that will be pertinent to identified outcomes;

Ø Collect and analyze data to enhance service delivery for the purpose of achieving outcomes;

Ø Make recommendations for improvement or enhancement to data processes to ensure standards in data entry, collection, and retrieval are achieved.


Required Qualifications:

Ø High School Diploma/GED; Associates or Bachelor’s preferred;

Ø Fully Bilingual in English/Spanish;

Ø Prior experience providing crisis intervention counseling via hotline a plus;

Ø Knowledgeable in working with diverse communities, particularly Latinx communities, low-income, immigrant and/or communities of color;

Ø Excellent organizational and communication skills;

Ø Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database;

Ø Must have the ability to lift at least (30lbs) and travel via public transportation (bus, train, etc.);

Ø Must pass background check to include employment, criminal and child abuse.


Competencies:

Ø Must be able to handle crisis situations with professional decorum and control;

Ø Has a good understanding of professional boundaries;

Ø Able to deal courteously, professionally and tactfully with residents, visitors, vendors and staff;

Ø Able to understand and execute oral and written instructions;

Ø Able to work irregular shifts (nights/days and/or weekends) and under adverse weather conditions;

Ø Must be able to exercise good judgment and sensitivity at all times;

Ø Must ensure agency, program and client confidentiality at all times.


Personal Attributes:

Ø Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior;

Ø Must be reliable;

Ø Must be a team player;

Ø Good sense of humor and positive personality a huge plus. 

Position:                  House Monitor/Hotline Counselor

Department:           Casa Sandra – Transitional Housing Program for Social Change

Location (s):            Bronx

Reports To:             Program/Property Manager & Hotline Coordinator

Classification:        Part Time/Per Diem…

Details at a glance

  • On-site Location
  • Part Time Schedule
  • Temporary
  • High School Diploma Required

Level of Language Proficiency

Fluent in English and Spanish

Fluent in English and Spanish

How To Apply

Qualified candidates may respond to this opportunity by submitting a resume & cover letter including salary requirement to: resumes@vipmujeres.org or fax (212)410-9117

NO CALLS PLEASE

Qualified candidates may respond to this opportunity by submitting a resume & cover letter including salary requirement to: resumes@vipmujeres.org or fax (212)410-9117

NO…

Location

P.O. Box 1161, TRIBOROUGH STATION, New York, NY 10035-0810
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