Regional Access Point (RAP) Homelessness Diversion & Assessment Specialist

Job Type

Full Time


Minimum: $42,705.00
Maximum: $42,705.00
Details: Also includes full medical, dental, retirement, and vacation/sick time benefits.




United States


Job Summary: The Regional Access Point (RAP) Diversion & Assessment Specialist serves families, single adults and young adults experiencing homelessness who are residing throughout the Seattle and King County area. The Diversion & Assessment Specialist is a vital part of resolving our community homeless crisis by quickly resolving housing crisis with flexible funds. In this position you will provide core services of system entry, including discussion of diversion options; household assessment using the VISPDAT communication/coordination with clients and participating Coordinate Entry for All (CEA) agencies/programs, and housing navigation Services. This position will focus on shelter diversion services aimed to quickly house families seeking shelter in an effort to avoid the need to enter emergency shelter. They will work with each family to identify solutions and alternative housing arrangements that quickly resolves the housing crisis. The Diversion & Assessment Specialist will work with the King County Department of Community and Health Services to facilitate access to additional services which may include: Housing location, landlord engagement; Partnership in the Seattle/King County WorkSource system, linkages to behavioral and physical health services, linkages to employment navigation, etc.

Solid Ground envisions a community beyond poverty and oppression where all people have equitable opportunity to thrive. We are committed to working with compassion, integrity, accountability, respect, collaboration and an anti-oppressions approach to end homelessness, hunger, inequality and other barriers to social justice. We value collaboration and leadership from the communities we serve. As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened and as such we will:

  • Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
  • Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.


Essential Responsibilities, Duties and Tasks: 


45%    Provide System Entry Services: Accept household appointments and walk-in clients, of any household type; offer alternative off-site access (mobile assessment, etc.). Discuss diversion options, and execute appropriate paperwork and activities, such as housing inspection, to resolve the housing crises. Provide Household Assessment using CEA Housing Triage Tool to determine type of housing referral likely based on vulnerability score. Discuss next steps with household and what to expect based on current housing placement by vulnerability score. Facilitate identification of household strengths and needs, and referrals to other mainstream services, notably employment and education to increase household income. Provide Housing Navigation Services to ensure clients are supported in gathering documentation needed for housing screening. With permission from clients, talk with family members or friends to mediate situations which may have led to homelessness, coordinate move-ins etc.

20%    Ensure clear and consistent communication and coordination with clients and participating CEA agencies/programs. Assist families in advocating for their needs and accessing services and resources. Act as a liaison between clients, families, support networks, landlords and community agencies involved with their case, and maintain on going communication with other providers as needed. Attend community meetings such as Family Case Conferencing to facilitate referrals to housing in the community, and monthly RAP meetings.

15%    Facilitate access to additional services, which may include: Housing location, landlord engagement, etc. Develop and maintain partnerships with other community agencies to facilitate referrals, including the Seattle/King County WorkSource system, behavioral and physical health services, employment services, etc.

10%    Input data into local HMIS and other data entry systems. Maintain accurate and confidential client case records and electronic files in required database systems ensuring client records are kept in accordance with agency and contract standards. Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements. Write success stories for reporting, and work with data & admin coordinator to ensure accurate tracking of spending and data integrity.

10%   Participate in program, department and agency meetings. Attend relevant training as required, as well as inter-agency groups that provide assistance and advocacy to homeless families. Participate in County and Regional Learning Circles as needed.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Education and Experience: 

Requires one of the following:

a)     Three years of direct social service experience, including experience providing case management in diversion services, emergency/transitional housing, crisis intervention, or substance abuse, or experience working with those experiencing homelessness.

b)    Bachelor's Degree in Social Work or other related field and one year direct social service experience, including experience providing case management in diversion services, crisis intervention or substance abuse, emergency/transitional housing or experience working with those experiencing homelessness.

c)     Any combination of experience and education and measurable performance of the above which demonstrates the capability to perform the duties of the position.

Minimum Qualifications:  

·        Excellent phone manners and customer service skill. Demonstrated communication skills, both oral and written.

·        Ability to provide money management, budgeting assistance/direction to clients, and employment education to clients and to assist in developing a plan to sustain housing over time.

·        Demonstrated organizational and record keeping skills, including the ability to maintain accurate and confidential files. Demonstrated ability to understand funder requirements and importance of data collection.

·        Proven ability to be flexible, prioritize and to work in a fast-changing environment. Ability to work individually in a self-directed manner and as part of a team.

·        Understanding of barriers for homeless immigrant and refugee families and others who experience homelessness Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages.

·        Access to reliable vehicle, valid driver's license, vehicle insurance that meets Washington State’s minimum guidelines and the ability and willingness to utilize car to travel throughout King County on a daily basis.

·        Proficient knowledge of computer software (Microsoft Word, Access, and Excel).

·        Ability and willingness to occasionally work evenings and weekends

·        Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages.


Desired Qualifications:

·         Fluency in second language that is spoken by a substantial number of King County Families.

·        Experience addressing a variety of issues such as homelessness, trauma, mental health, domestic violence and substance abuse, and knowledge of resources available to assist individuals impacted by these issues.

·        Experience in landlord/tenant negotiation/mediation or other relevant counseling experience where negotiation/mediation were essential components of the work.

·        Experience using Clarity HMIS or comparable system.

Physical Demands/Working Conditions: This position works in an office setting, performing general office duties 45–50% % of the time and 45–50% in the field seeing clients and driving. Position requires employee to lift/carry 5-10 pounds occasionally and push/pull 5-10 pounds seldom, 1-5 pounds frequently. General office duties include, computer typing, filing, and copying. Position has the ability to sit/stand as needed, frequent driving/sitting. Stairs and walking required when meeting clients in unknown areas. This position may require working Saturday daytime and some evenings during the week.

Hours & Compensation: This is a full-time (40 hours per week) union position paying $20.53 per hour plus benefits. Benefits include medical, dental, short-term and long-term disability insurance, basic life insurance, 401(k) savings plan including agency contribution and match, holiday pay, generous paid personal leave package and tax-sheltered health care and dependent care accounts.         


To Apply: Applicants must complete the Solid Ground application form specific to this position. To find an application online, go to then click on the job title for this position and complete the application. You may also leave a message on our job line at 206.694.6840 requesting a specific job application, or you may apply in person at 1501 North 45th Street in Seattle’s Wallingford neighborhood.

Please attach a cover letter and resume.

Closing date: Open until filled

Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.


This position is full time and pays $20.53 per hour.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply