Client Data Administrator

Job Type

Full Time


Details: DOE; Non-Exempt




1118 5th Avenue
United States



The Client Data Administrator leads the administration of YWCA’s client databases, provides training and technical support to YWCA staff, and provides project management and coordination for agency and departmental client data projects. The Client Data Administrator also collaborates with program staff to increase data quality, maintain data security and confidentiality, and improve data collection practices throughout the agency. 

This position has a social justice component that will require critical thinking around how external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principles of antiracism work and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


We are a small team of data specialists who build and maintain YWCA client data systems and infrastructure, ensure data quality, and work to make data collection and analysis open and accessible to all, in order to advance YWCA’s mission of eliminating racism and empowering women. We value transparency, accountability, collaboration and self-directed learning, in a supportive but fast-paced environment.

Qualifications / Core Competencies:

  • Any combination of experience and training which provides the knowledge, skills, and ability required to perform this work, which could include, but is not limited to: three to five years of relevant professional experience, two to three years of database management experience, and/or an associate or bachelor’s degree in social work, public administration, interdisciplinary studies or other related field
  • Strong listening, communication, and interpersonal skills, particularly the ability to discern data needs and convey technical information to non-technical audiences
  • Demonstrated ability to build relationships and interact with people from diverse racial, cultural and economic backgrounds, while maintaining a strong customer service focus 
  • Ability to work effectively to deadlines while managing multiple projects; skilled in identifying project goals, prioritizing work, and managing multiple tasks while maintaining a high level of accuracy
  • Strong technical skills, including proficiency with Microsoft Office (Excel, Word, and Outlook) and knowledge of relational database operation, management and administration; experience with ClientTrack, Clarity, HMIS, or other online databases or CRMs a plus 
  • Ability to think critically, problem solve, and make sound judgments with limited supervision
  • Demonstrated commitment to anti-racist principles and understanding of the intersection of racism and poverty
  • Experience working with communities of color and people from different cultures than your own
  • Core Competencies Expected: Social Justice Advocacy, Technical Expertise, Planning and Organizing, Problem Solving, Communication, Customer Service

To view the full job description, and to apply, follow the application instructions below.


  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

Professional Level


Minimum Education Required

No requirement