Resident Services Manager

Job Type

Full Time




United States


Resident Services Manager

Bellwether is the largest private nonprofit owner and operator of affordable housing in the Seattle area and employs over 120 people. We accomplish our mission –creating stable communities and access to opportunity through affordable housing – through three primary activities: developing and managing affordable housing for people with limited incomes across the greater Puget Sound, coordinating social and health services for our more vulnerable tenants, and advocating for resources to increase housing affordability throughout our region.

Bellwether boasts a high-performing property management team, whose staff is responsible for portfolio management, leasing and compliance, facilities maintenance and repairs, and resident services. In recent years, our Resident Services Program has expanded from three resident services coordinators (RSCs) serving our HUD senior properties to a team of six RSCs who provide information and referral to residents in all of our buildings.

And Bellwether is growing. We anticipate adding more units to the Bellwether portfolio in the coming five years than we have in the previous fifteen. This anticipated growth will provide opportunities to further refine our vision for resident services and shape the design and delivery of programming to meet the needs of new households.


Position Responsibilities

Administer HUD Resident Services Grants & Supervise Resident Services Programs

•        Develop annual work plan and budget for Resident Services; report on outcomes and impact.

•        Manage Bellwether’s HUD Service Coordinator grants.

•        Hire, supervise and develop the Resident Service Coordinators.

•        Oversee continued development and implementation of Bellwether’s Eviction Prevention Program.

•        Develop and implement a volunteer program to bring additional training, experiences, and opportunities to residents.

Manage Partnerships

•                    Monitor and evaluate the effectiveness of partnerships with social service agencies, to ensure that residents are receiving all contracted services.

•                    Engage in effective networking and collaboration with social service organizations to take advantage of available community support and resources for Bellwether residents, including initiation of new partnerships.

•                    Stay abreast of local initiatives related to resident services and represent Bellwether Housing at forums, meetings, and community discussions related to Resident Services.

Collaborate and Support Other Bellwether Teams

•                    Maintain a database of community resources; provide support to Site Managers in effectively referring residents to social service programs.

•                    Oversee production of a bi-monthly Resident Services newsletter for residents and staff. 

•                    Assist Portfolio Managers in responding to resident grievances.

•                    Provide resident services perspective on proposed property management policies and procedures.

•                    Engage in fundraising and grant-writing in support of resident services and programs.

•                    Work with development staff to ensure that resident services are a viable part of all new projects in the development pipeline.


Minimum Qualifications:

•                    Bachelor’s degree in social work or related human services field. Master’s degree preferred.

•                    Three or more years of social services management experience, including supervision of client-facing staff, preferably within an organization providing affordable housing. Five years preferred.

•                    One or more years of experience in housing stability case management or direct resident services.

•                    Experience in social services program planning, implementation, and evaluation; familiarity with resident services model of support for affordable housing residents and other supportive housing programs.

•                    Working knowledge of local fair housing and landlord/tenant laws.

•                    Strong interpersonal skills, including the ability to work well with low-income persons, persons from diverse backgrounds, social services staff, property management staff, and community members.

•                    Proven ability to organize and manage multiple projects and meet deadlines.

•                    Strong computer skills, especially Microsoft Office Suite (Word, Excel, Outlook). Experience with Pangea/AASC a plus.

•                    Commitment to the mission and goals of Bellwether.

•                    A personal vehicle is a requirement of this position. If using a personal or company-owned vehicle in the performance of job duties associated with this position, the incumbent must possess and maintain a valid Washington State Driver’s License, the appropriate amount of automobile insurance, and a safe driving record.

Hours: M-F, 8-5

Compensation: $71,000 - $85,000

Benefits: If you’re working over 20 hour per week you can accrue 24 days of PTO in your first year. We have a 403(b)-retirement plan with employer matching after 15 months of service and we offer a health reimbursement plan to employees and dependents. We have flexible spending accounts, STD/LTD, life insurance, and commuter benefits


Professional Level

None specified

Minimum Education Required

No requirement