Development Associate

ABOUT SAN FRANCISCO GENERAL HOSPITAL FOUNDATION

San Francisco General Hospital Foundation (SFGHF) is a nimble non-profit with a high impact mission: to provide affordable health care for the most vulnerable in the city and its neighboring counties, at the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital.

The Hospital is renowned for its training and research and for providing compassionate and quality health care to 100,000 inpatients and 500,000 outpatients annually. With the support of SFGHF’s fundraising efforts and the generosity of our donors, the Hospital has been able to provide quality health services, in addition to Level 1 trauma and 24-hour psychiatric emergency care. You may know of us from our Hearts in SF campaign, and the decorated large-scale heart sculptures placed around our unique city.

Join our team and help us advance public health for all. Racial diversity and inclusion play an immense role at both the Hospital and the Foundation, and this is reflected in both our organizational values, strategic initiatives, and the diversity of our staff. If you have the skills, the passion to make an impact, and enjoy an enthusiastic work environment where differences of opinion and diverse backgrounds are respected and welcomed, then we want to hear from you! Visit us at sfghf.org.

POSITION SUMMARY

Reporting to the Associate Director of Donor Relations and providing key support to team leadership, this operations position provides crucial general administrative support to the Foundation’s Development (fundraising) team to help achieve key fundraising goals. Notably, this position manages the critical donation acknowledgment process, including generating timely donor acknowledgment letters, supporting the gift entry process when needed, and ensuring accurate recordkeeping.

This is a full-time, non-exempt position housed within the Development department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

ADMINISTRATIVE SUPPORT:

• Provide general administrative support for fundraising efforts, which may include direct response and direct mail programs, prospect management, pipeline efforts, and other functions as needed to support fundraising objectives
• Assist with donor outreach activities including solicitation efforts, cultivation and stewardship activities, thank you phone calls, data entry, filing, and information tracking
• Coordinate logistics (including scheduling), prepare and disseminate materials, and take notes for internal and external meetings as necessary
• Support the Gift Compliance Manager with record-keeping and other administrative functions
• Prepare, mail, and track acknowledgment letters and other correspondence
• Maintain a print material inventory; procure print materials and office supplies as needed for the Development team
• Respond to or forward general inquiries made to the Development team
• Support both the Individual and Institutional gifts teams within
• Development Provide strategic and/or special project support directly to the Chief Development Officer as needed
• Other duties as assigned

COMMUNICATIONS:

• Generate timely and accurate gift acknowledgment letters and work with solicitors to procure their signatures; follow-up with solicitors as needed
• Ensure efficient tracking of correspondence process to achieve a five-day turnaround for mailing letters
• Partner with the Associate Director of Donor Relations to update acknowledgment letter templates and other correspondence on a quarterly basis or as needed
• Review documents for Style Guide compliance and proofread Development documents as necessary
• Support the day-to-day activities related to acquiring, renewing, and upgrading donors
• Assist with acknowledgment calls as needed
• Assist with donor communications as needed

DATA ENTRY AND INFORMATION MANAGEMENT:

• Support the gift entry process in the Raiser’s Edge database as needed
• Working with the Database and Donor Information Manager, support accurate and up-to-date constituent records in Raiser’s Edge donor database, including adding or updating donor information as necessary
• With guidance, prepare basic research profiles on current and prospective donors
• Prepare tax receipt acknowledgment letters to donors as needed
• Maintain filing systems, including digital file storage

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, and ABILITIES

Some combination of the experience listed below is representative of the knowledge, skill, and/or ability required. You are encouraged to apply even if you do not think you meet all of the qualifications.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• 1+ year experience working in an office environment
• Background in Development and/or nonprofit organizations preferred
• Computer proficiency and ability to learn new systems
• Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
• Database experience, particularly with Raiser’s Edge, is a plus
• Strong commitment to customer service excellence
• Interest in public health, health care, equity, and/or medicine a plus
• Excellent verbal and written communication skills
• Excellent record-keeping and organizational skills
• Attention to detail and ability to manage various tasks and projects
• Proven ability to achieve deadlines and take initiative
• The ability to work independently and effectively manage time
• Collaborative team player with a positive mindset
• Ability to effectively problem-solve and prioritize
• Sense of diplomacy and tact; ability to maintain confidentiality
• Familiarity with the fundamentals of business correspondence; proofreading and accuracy skills; ability to compose error-free correspondence
• Ability to be flexible to changing priorities and highly adaptable

COMPENSATION & BENEFITS

We offer a competitive compensation package commensurate with experience. We also offer comprehensive health benefits with 100% coverage for individual employees and a subsidized amount towards dependents. In addition, we have professional development opportunities, generous paid time off, holidays, and additional perks, including employee-driven initiatives and committees, 403(b) retirement plan with a discretionary match, life and AD&D insurance, commuter discounts, and an Employee Assistance Program with a focus on employee health and wellness.

HOW TO APPLY

To be considered, a cover letter and resume is required. In your cover letter, please include why you are interested in a role with us and an overview of your qualifications. We encourage you to apply even if you do not meet all the qualifications. We kindly request no phone calls, please.

ADDITIONAL INFORMATION

This is a hybrid role with partial days onsite and partial days working remotely. As the Foundation is housed within a City of San Francisco building, and because we work closely in tandem with our Hospital partners, all onsite San Francisco General Hospital Foundation employees are required to be fully vaccinated against COVID-19 as a condition of employment (except in cases of a verified medical condition or sincerely held religious belief, and only then if it causes no undue hardship to the organization or is otherwise mandated by state or federal laws).

San Francisco General Hospital Foundation is an equal employment opportunity employer and we do not discriminate against individuals based on race, color, religious creed, national origin, ancestry, gender, gender identity, gender expression, transgender status, pregnancy, medical condition, genetic information, sexual orientation, age, AIDS/HIV status, height, weight, physical or mental disability, marital or domestic partner status, citizenship status, military or veteran status, or any other characteristic protected by law. Also, pursuant to the San Francisco Fair Chance Ordinance, SFGHF will consider qualified applicants with arrest and conviction records.