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Rental Housing Case Manager

Posted by
NeighborWorks Affiliates
|
East Boston, MA
New
|
Published 3 days ago

Primary Responsibilities for Bilingual EHAP/Rental Housing Counseling: 

  • Help program clients avoid homelessness • Assist emergency/crisis victims find both temporary and permanent housing; Place homeless clients in hotels for short-term stays; Process applications for EHAP resettlement grants and FAP eviction prevention grants • Assist City of Boston Office of Housing Stability staff off-site to help emergency victims, as needed • Work with/counsel rental housing clients, initiating necessary paperwork and assisting them with filling out intake forms and housing applications; interviewing them to determine need and screening them to ensure that clients meet the DND/HUD income guidelines; drafting an Action Plan and/or Work Plan (follow-up can include counseling, budgeting, housing search, eligibility screening, referrals, assistance getting legal or social services, applications, placement, etc.) • Maintain confidential files for each client and keep all databases updated
  • Follow up with cases over time to determine case outcomes and ongoing need • Translate marketing and other materials into Spanish when needed • Keep a full and accurate record of persons/families seeking assistance; make detailed case notes; and record and date each client interaction and result for the file; enter all client data into the CounselorMax, Salesforce and Clarity online systems • Work with local realtors, housing authorities, homeowners/landlords and search online to locate suitable units for persons and families • Search local and city newspapers for apartment-for-rent ads • Consult with NOAH’s Property Manager to determine if any NOAH apartments might be available, including any for homeless populations • When necessary, escort clients to view apartments; and assist persons/families to negotiate with prospective or current landlord • Draft timely and accurate reports for submission to the Department of Neighborhood Development, adhering to all deadlines • Maintain systems for housing search and placement • Build and maintain a database of landlords with units and contact information (including email addresses) • Provide tenants’ rights information and advocate for tenants with their landlords • Help those wishing to remain in their apartments to do so, including assisting clients at Housing Court, if needed
  • Performing benefits screening, budget and income-maximization counseling; update client resource package and distribute to all clients
  • Maintain all client data and files and perform program requirements as required by funder and HUD.
  • Follow City of Boston/OHS contract protocols
  • Must be a HUD certified counselor or else pass the HUD Counselor Test within three months of hire
  • Other duties as assigned.


Qualifications:  • Priority will be given to applicants who have already passed the HUD counseling exam • Reliable writing, filing, data base management and reporting abilities • College degree required; social work or related degree preferred • Ability to speak and write English and Spanish fluently • Good ‘people skills’ and an enthusiastic ‘can-do’ attitude • Willingness to work diligently on behalf of diverse low- and low-moderate income persons and families • Entrepreneurial attitude and cooperative spirit • Professional behavior exhibited at all times • Cultural competency; able to work with diverse clientele • Consistently demonstrates empathy and respect for all clientele and coworkers • Highly organized and able to manage multiple tasks and projects • Knowledge of rental housing counseling field and/or of various local, state and federal rental assistance programs preferred

About Us:

NOAH, the Neighborhood of Affordable Housing, is an East Boston based community development corporation structured to collaborate with and support residents and communities in their pursuit of affordable housing strategies, environmental justice, community planning, leadership development, and economic development opportunities.

NOAH eagerly partners with those residents, neighborhood entities, municipalities or groups that share similar values and goals in order to improve standards of living, build community, and create social/economic opportunities, especially for low and moderate-income persons, families and disadvantaged groups or areas.

NOAH’s goals and programs are built on a commitment to equality, fairness, diversity and respect for all people.

NOAH is a United Way of Massachusetts Bay and Merimack Valley Agency and a Chartered Member of NeighborWorks America.

Primary Responsibilities for Bilingual EHAP/Rental Housing Counseling: 

  • Help program clients avoid homelessness • Assist emergency/crisis victims find both temporary and permanent housing; Place homeless clients in hotels for…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Salary

USD 54,000 - USD 57,000Salary commensurate with experience

Benefits

A full benefits package is offered, including life, health, dental, and vision insurances.

A full benefits package is offered, including life, health, dental, and vision insurances.

Level of Language Proficiency

Ability to speak and write English and Spanish fluently

Ability to speak and write English and Spanish fluently

Location

Temporarily Remote
Work must be performed in or near East Boston, MA
Associated Location
143 Border St, Boston, MA 02128, USA

How to Apply

Please include a resume with your application; thank you for your interest.

Please include a resume with your application; thank you for your interest.

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