Program Coordinator

Job Type

Full Time


Minimum: $37,000
Maximum: $40,000



Start Date


Application Deadline



Beacon Street
United States


SUMMARY:  Since 1983, Hospitality Homes ( has provided free short-term housing in volunteer host homes for families traveling to Boston for medical care. The Program Coordinator is responsible for the guest/host application-booking process, data management, and reporting. The Program Coordinator also provides support for development, communications, and outreach as needed.  This is a rewarding direct-service opportunity that requires a person with superb interpersonal, organizational, and communication skills.

The Program Coordinator reports to the VP of Operations, and is a full-time, salaried position with excellent benefits. Office hours are Monday through Friday, 9:00am to 5:00pm. Occasional night and weekend hours are required for evening meetings, weekend events, and after-hour emergency support. The office is located near St. Mary’s Street in Brookline, MA.  



Guest Program Coordination:

·         Provide quality client service to prospective guest families traveling to Boston

·         Provide information about the Hospitality Homes program by fielding inquiries and responding appropriately

·         Process guest applications and perform reference checks via phone

·         Match guests with appropriate host families

·         If necessary, make referrals to other housing options

·         Ensure clarity and consistency in communication and enforcement of policies

·         Supervise occasional support staff and/or interns

Host Volunteer Coordination:

·         Coordinate placement of families in 100+ volunteered, hosted homes in Boston area

·         Attend home visits with VP of Operations to prospective volunteer host homes and present on Hospitality Homes program, protocols and requirements

·         Maintain ongoing contact with volunteer hosts regarding availability

·         Check in with volunteer hosts at the beginning and throughout a placement and resolve any issues that may arise in a timely and professional manner

·         Provide emergency support to hosts as needed (rare)

·         Collaborate with the VP of Operations and VP of Development and Communications to explore new tools for host recruitment, building community and support for volunteer hosts

Database Management:

·         Oversee collection, entry, reporting, and analysis of data on program statistics

·         Update guest information in the database as needed

·         Update host contact information based on hosting status for tailored communications

·         Serve as point person for program database training and troubleshooting  

·         Maintain written policies and procedures for the application and placement process.

Experience and Skills

·         Bachelor’s degree required, or equivalent work experience

·         Comfortable working with families experiencing emotional and financial stress

·         Excellent interpersonal and listening skills; expert at customer relations

·         Superb people skills, organizational ability, and communication skills

·         Proven ability to work independently on multiple tasks and juggle multiple deadlines with frequent interruptions

·         Team player who can work effectively in a small office environment

·         Experience in program management, health care, social services, volunteer management, and/or non-profit preferred

·         Strong writing and editing skills

·         Strong computer skills in Microsoft Word, Excel, PowerPoint, Access (or other database), and Gmail.

·         The ideal candidate will have a good sense of humor, be flexible, have a “roll-up-your-sleeves” work ethic for when things need to get done and a passion for mission-based work in the Boston area that serves a diverse population coming to the area from throughout the US and the globe at a time of great need when seeking specialized medical care.


Excellent benefits, including paid time off and 401K with employer matching.

Level of Language Proficiency

English, additional skills in Spanish and/or Portuguese also helpful but not required.

Professional Level


Minimum Education Required

4-year degree

How To Apply


Please email cover letter, resume, and list of 3 references to HR Manager by November 16 2018: