Program Coordinator

Job Type

Full Time

Salary

Minimum: $37,000
Maximum: $40,000

Published

10/31/2018

Start Date

12/17/2018

Application Deadline

11/16/2018

Address

Beacon Street
Brookline
Massachusetts
02446
United States

Description

SUMMARY:  Since 1983, Hospitality Homes (www.hosp.org) has provided free short-term housing in volunteer host homes for families traveling to Boston for medical care. The Program Coordinator is responsible for the guest/host application-booking process, data management, and reporting. The Program Coordinator also provides support for development, communications, and outreach as needed.  This is a rewarding direct-service opportunity that requires a person with superb interpersonal, organizational, and communication skills.


The Program Coordinator reports to the VP of Operations, and is a full-time, salaried position with excellent benefits. Office hours are Monday through Friday, 9:00am to 5:00pm. Occasional night and weekend hours are required for evening meetings, weekend events, and after-hour emergency support. The office is located near St. Mary’s Street in Brookline, MA.  


RESPONSIBILITIES

 

Guest Program Coordination:

·         Provide quality client service to prospective guest families traveling to Boston

·         Provide information about the Hospitality Homes program by fielding inquiries and responding appropriately

·         Process guest applications and perform reference checks via phone

·         Match guests with appropriate host families

·         If necessary, make referrals to other housing options

·         Ensure clarity and consistency in communication and enforcement of policies

·         Supervise occasional support staff and/or interns


Host Volunteer Coordination:

·         Coordinate placement of families in 100+ volunteered, hosted homes in Boston area

·         Attend home visits with VP of Operations to prospective volunteer host homes and present on Hospitality Homes program, protocols and requirements

·         Maintain ongoing contact with volunteer hosts regarding availability

·         Check in with volunteer hosts at the beginning and throughout a placement and resolve any issues that may arise in a timely and professional manner

·         Provide emergency support to hosts as needed (rare)

·         Collaborate with the VP of Operations and VP of Development and Communications to explore new tools for host recruitment, building community and support for volunteer hosts


Database Management:

·         Oversee collection, entry, reporting, and analysis of data on program statistics

·         Update guest information in the database as needed

·         Update host contact information based on hosting status for tailored communications

·         Serve as point person for program database training and troubleshooting  

·         Maintain written policies and procedures for the application and placement process.


Experience and Skills

·         Bachelor’s degree required, or equivalent work experience

·         Comfortable working with families experiencing emotional and financial stress

·         Excellent interpersonal and listening skills; expert at customer relations

·         Superb people skills, organizational ability, and communication skills

·         Proven ability to work independently on multiple tasks and juggle multiple deadlines with frequent interruptions

·         Team player who can work effectively in a small office environment

·         Experience in program management, health care, social services, volunteer management, and/or non-profit preferred

·         Strong writing and editing skills

·         Strong computer skills in Microsoft Word, Excel, PowerPoint, Access (or other database), and Gmail.

·         The ideal candidate will have a good sense of humor, be flexible, have a “roll-up-your-sleeves” work ethic for when things need to get done and a passion for mission-based work in the Boston area that serves a diverse population coming to the area from throughout the US and the globe at a time of great need when seeking specialized medical care.

Benefits

Excellent benefits, including paid time off and 401K with employer matching.

Level of Language Proficiency

English, additional skills in Spanish and/or Portuguese also helpful but not required.

Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply

hosphomes.boston@gmail.com
http://www,hosp.org

                        

Please email cover letter, resume, and list of 3 references to HR Manager by November 16 2018: hosphomes.boston@gmail.com

 


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