Generation Dallas Workforce Readiness Mentor (8-month full-time contract)

Job Type

Full Time
Temporary
Contract

Published

10/02/2018

Address

Dallas
Texas
United States

Description

ABOUT GENERATION

Generation is a global youth employment organization that helps provide young adults with the opportunity to launch successful careers and change their life trajectories. Generation is a non-profit founded by McKinsey & Company, aimed at training and employing youth across 5 countries – USA, Kenya, Spain, Mexico and India.


In the USA, 6.7 million young adults are out of school and out of work. At the same time, 44% of employers say a skills shortage is leaving them with entry-level vacancies. By bridging the skills gap, we can create impact for both employers and young adults. Generation USA has launched programs in four sectors: healthcare (CNA), customer service (retail sales associate, front desk agent, call center), IT (help desk, network support), and skilled trades (construction helper – NCCER certified). Additional programs can be built out based on employer demand (e.g. medical billing, medical assistant, programming).

Thus far, Generation USA has graduated 1400 young people across 10 cities in just over three years. 95% of supervisors say they would hire a Generation graduate again, and 87% of graduates were ranked above average relative to peers. Participants also recognize the impact of the program, evaluating their life almost a rung and a half higher on a ten rung “life quality and well-being index ladder” between the start and end of the program. We currently operate in Atlanta, GA; Dallas, TX; Jacksonville, FL; Las Vegas, NV; Miami, FL; San Jose, CA; Birmingham, AL; Washington, D.C.; and Wilmington, DE.


POSITION OVERVIEW

In November 2018, Generation Dallas will launch its first program customer service training for entry-level employees. The customer service program will offer participants integrated technical, behavioral, mindset, and employment skills training, social services and mentorship, and a supportive community.


We are seeking a talented full-time contract mentor (contract ends July 2019) mentor to start as soon as possible. The Mentor will drive results in four major areas: academic counseling, career counseling, alumni support, and social support. Additionally, the Mentor will be responsible for monitoring and tracking progress across all areas. The Mentor will report to the Generation Dallas Program Manager.


RESPONSIBILITIES


Academic Counseling

  • Facilitate weekly 1:1 academically-focused coaching conversations with each participant to set program goals, track performance, and provide positive, constructive, and goal-aligned feedback
  • Identify at-risk participants and create individual education plans to help them succeed
  • Monitor all participants’ academic goal progress


Career Counseling

  • Co-construct individualized “First Two Weeks Plan” for each participant to ensure long-term success on the job
  • Monitor all participants’ career prospects, interviews, and other career information


Alumni Support

  • Ensure bi-monthly phone calls with participants for 90 days after Graduation to ensure retention, and strong performance on the job
  • Visit graduates on-the-job, as needed, to coach and support towards retention and strong performance
  • Address life issues that "get in the way" during the program and in the first 3 months of employment.
  • Consistently track interactions and update participant tracker


Social Support

  • Support Program Manager with the delivery of material supports and wrap around services (e.g. bus passes, stipends, etc.)


Recruitment Support

  • Support Program Manager with recruitment efforts as needed such as interviewing candidates, participating in information sessions, and screening interested candidates


ABOUT YOU  

You have outstanding interpersonal skills and are energized to coach our participants to achieve professional and personal success. You have a collaborative and positive spirit to work closely with participants from diverse backgrounds. You are proactive in evaluating daily interactions with participants and creating long-lasting interventions to ensure their success. Most importantly, you have a proven ability to tailor your communication in an honest, open, transparent, yet nurturing way.   


Specific requirements include, but are not limited to:

  • Hold a bachelor’s degree
  • Experience teaching, coaching and/or working closely with adults and/or has extensive knowledge of current trends and issues in adult education
  • Professional demeanor, excellent organizational and communication skills, and attention to detail
  • Ability to collect and analyze participant data that will influence participant interactions
  • Self-reflective and open to frequent feedback from participants and program team
  • Positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
  • Goal-oriented and ability to complete tasks in a timely manner
  • Experience working in a start-up environment is a plus


BACKGROUND REQUIREMENTS

  • Background in mental/behavioral health or counseling preferred


 

Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds. “In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”

Professional Level

Professional

Minimum Education Required

4-year degree


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