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COORDINATOR - PATIENT & SUPPORT SERVICES

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GO2 Foundation for Lung Cancer | Washington, DC
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GO2 Foundation for Lung Cancer


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Published 4 days ago

March 13, 2020
Please provide your salary range requirements in your cover letter - Thank you!

COORDINATOR, PATIENT & SUPPORT SERVICES

GO2 Foundation for Lung Cancer is a nationally groundbreaking healthcare nonprofit that transforms survivorship as the world’s leading organization dedicated to saving, extending, and improving the lives of those vulnerable, at risk, and diagnosed with lung cancer. We work to change the reality of living with lung cancer by ending stigma, increasing public and private research funding, and ensuring access to care.

POSITION OVERVIEW

The primary responsibility of the CPSS is to assist the program in providing emotional support to patients, caregivers, and others impacted by lung cancer through comprehensive services including peer-to-peer Phone Buddy mentoring, 1-800 Helpline, the Lung Cancer Living Room, support group network, online forums, support emails, events and other services that may be identified through annual surveys as priority needs. This includes developing and distributing customized patient support packets based on diagnosis and needs, fulfilling healthcare provider orders, and material needs for various events and conferences. The CPSS is also responsible for managing the educational publications portfolio, including the online publications store, maintaining and monitoring publications inventory, and working directly with the fulfillment providers to streamline ordering, including the 1-800 Helpline, online forums, support emails, events and other services that may be identified through annual surveys as priority needs.

MOST IMPORTANT EXPERIENCE AND CRITERIA FOR THE JOB:

·      Experience in patient care and support, and oncology knowledge preferred

·      Respond to Help Line calls and assist with other patient events

·      Experience working with health care providers

·      Ability to collaborate with interdisciplinary teams and create patient education materials

·      Experience in a non-profit environment a plus

Bachelor’s degree is preferred; relevant experience may be considered in place of degree. 

Minimum 2-3 years of related work experience, preferably in a non-profit environment.

THIS POSITION MAY BE LOCATED IN EITHER OUR WASHINGTON, DC OR OUR SAN CARLOS, CA OFFICE

PLEASE SUBMIT YOUR RESUME AS WELL AS A COVER LETTER DESCRIBING YOUR INTEREST AND INCLUDING SALARY REQUIREMENTS

We offer competitive salaries, a warm and flexible work environment, opportunities for growth and an excellent benefits package.

MORE DETAILS:

ESSENTIAL DUTIES & RESPONSIBILITIES  

·      Assist in responding to HelpLine calls (1-2 days per week), emails, and mobile app and online community requests for support with timely, accurate information

·      Input and manage patient data into HappyFox database

·      Actively participate and assist in all new and ongoing support services

·      Engage in all new and ongoing training initiatives; refine understanding of product and service knowledge regarding complex oncology and cancer treatment options and protocols.

·      Assist with the Living Room coordination and logistics.

·      Assist with metrics/tracking of all support services in order to meaningfully track patient impact

·      Collaborate with our interdisciplinary team to edit educational materials

·      Work with Marketing Team to ensure updates are consistently made with website, printed and online materials

·      Distribute patient materials to patients and care teams

·      Manage publications inventory and online publications store

·      Work with vendors including fulfillment house and printing facilities to ensure availability of publications, and streamline print and online ordering

QUALIFICATIONS           

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

·      Commitment to GO2’s mission

·      Excellent verbal and written communication skills

·      Desire to educate, support and improve outcomes for those living with lung cancer

·      Ability to master subject matter pertaining to lung cancer risk, treatment and survivorship issues

·      Strong relationship-building and interpersonal skills

·      Excellent critical thinking skills, including multitasking, setting priorities on work assignments and problem solving

·      Ability to learn new technology quickly, including call center and database software

·      Strong general computer skills, specifically using MS Office software

·      Ability to work effectively within a larger team and with diverse groups and individuals.

·      Strong organizational skills, with the ability to manage multiple tasks.

·      Ability to travel 3-6 times a year to represent GO2 at conferences, events, and other supportive roles.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

This job will be performed in an office environment, primarily sitting at a desk and using a computer and phone. In order to perform the essential functions of the job, the employee must be able to walk, bend, occasionally lift or move up to 25 pounds, operate a computer and other office equipment. The noise level in the work environment is usually low to moderate. Must be able to travel occasionally.

EEO STATEMENT

GO2 Foundation for Lung Cancer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



COORDINATOR, PATIENT & SUPPORT SERVICES

GO2 Foundation for Lung Cancer is a nationally groundbreaking healthcare nonprofit that transforms survivorship as the world’s leading organization dedicated to saving, extending, and…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • High School Diploma Required

Benefits

GO2 has an exceptional benefits package, including:

Fully paid health insurance, dental and vision insurance for individual employees

Fully paid Life insurance, AD&D, Short Term Disability and Long Term Disability, EAP

11 paid holidays plus multiple additional annual holiday days, generously given by our President, including between Christmas and New Year's Day.

Opportunities to work remotely and telecommute.

We work hard, but understand personal and family needs and incorporate a great deal of flexibility for employees.


GO2 has an exceptional benefits package, including:

Fully paid health insurance, dental and vision insurance for individual employees

Fully paid Life insurance, AD&D, Short…

Level of Language Proficiency

Fluency in English required; other languages a bonus!


Fluency in English required; other languages a bonus!


How to Apply

Please send your resume and a cover letter explaining your interest in GO2 Foundation, why you and your experience are a fit, and include your salary range requirements. Thank you!


Please send your resume and a cover letter explaining your interest in GO2 Foundation, why you and your experience are a fit, and include your salary range requirements. Thank you!


Location

Washington, DC

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