Quality Assurance Manager

Job Type

Full Time




United States


Position Summary

The overarching focus of the Quality Assurance Manager position is to support the implementation, evaluation, and refinement of CCDA-wide quality management philosophy, policies and procedures.

Under supervision of the CEO, facilitates the planning, facilitating, implementing, and sustaining of an agency -wide quality management program; provides leadership and technical consultation to staff in support of quality assurance, improvement and risk management efforts. The Quality Assurance Manager is expected to collaborate with staff on the principles of quality and the value of meeting or exceeding quality standards and audit expectations. Ensuring positive communications and promoting the importance of ongoing quality improvement efforts are core functions of the position.

The Quality Assurance Manager is responsible for performance improvement activities, for ensuring adherence to licensing standards, outcome measures and the provision of high quality services to all services areas; preparation, best practices and presentation of quality assurance, process improvement and risk management training material for CCDA Management and Staff.

The Quality Assurance Manager will assist management in assessing and managing risk. He/she will liaison with all managers and those responsible for back-office functions (i.e. finance, diocesan risk management, etc.) and program directors to capture information to aid senior management in risk and quality improvement decisions. He/she sets up business processes and procedures to ensure greater efficiencies.

Position Responsibilities                                                                                 

·      Develops implements and monitors quality assurance, process improvement and risk management processes for all agency services.

·      Serves as CCDA’s HIPAA Officer

·      Oversee mental health case record review

·      Manage accreditation process for Center for Adoption and Pregnancy Services

·      Manage the Critical Incident process

·      Institutes procedures for collecting, analyzing and reporting agency-wide performance information; prepares statistics and conducts analyses based upon quality indicator data; prepares reports

·      Coordinates and presents to the Board of Directors Performance and Quality Improvement Committee each quarter

·      Works closely and effectively with Diocesan Risk Management

·      Provides senior management, program directors, Board of Directors, with information regarding quality improvement efforts as well as recommendations for improvement

·      Ensures all performance improvement activities are managed and performed according to     regulatory and accreditation standards, corporate policies, and related measures.

·      Assures that staff have auto ID cards and Certificates of Insurance as required

·      Provide educational training to appropriate areas within the company on timely Quality assurance, process improvement and risk management topics

·      Work with senior management and program directors to implement strategies to minimize risk exposure

·      Develop Standard Operating Procedures (SOPs), standard forms, templates, and procedural documents related to risk aversion and best practices

·      Conducts sample reviews of program operations, monitors compliance with regulations, and provides results of reviews to the Senior CCDA Management

·      Supports Program Management to prepare for licensing or certification reviews.

·      Assists Senior Management with audits to verify completion of correction plans in response to evaluations and customer recommendations

·      Maintains tracking system to ensure health and safety reviews are completed timely.

·      Conducts internal investigations of critical incidents and prepares trended quarterly reports for CCDA management and Board of Directors

·      Maintains training materials that are developed by the company to support licensing requirements, policies and procedures, and accepted best practices

·      Conducts incident reporting training and facilitates new hire, client-specific and clinical type training. May facilitate training for mentor orientation pre-service overview for Mentors

Essential Skills and Experience

·      Bachelor’s Degree required. Master’s degree preferred

·      At least 2 years relevant quality assurance experience implementing quality assurance initiatives preferred.

·      Demonstrated strong statistical analysis skills; ability to identify trends, synthesize data from multiple sources.

·      2+ years working with senior management to identify and assess contact and financial risk.

·      Strong presentation and communication skills.

·      Microsoft Excel, Word, Power Point and Project Manager skills.

·      Experience with OSHA regulations preferred

·      Experience with HIPAA regulations preferred

·      Strong follow through to ensure quality services, regulations and clients’ rights are upheld

·      High energy, goal-oriented, and an ability to inspire people and work cooperatively but independently

·      Must pass background investigation that includes FBI/DOJ fingerprint check

·      Knowledge of process improvement techniques.

·      Knowledge of risk management techniques.

·      Must be able to work with minimal supervision. 

·      Ability to effectively manage multiple and changing priorities.

·      Excellent ability to collaborate to achieve objectives and problem-solve.

·      Understanding and support of Catholic social doctrine

·      Sensitivity to publicity risks

Please send a cover letter with salary requirements and resume to jobs@ccda.net

No phone calls, please.


Medical, dental, vision, vacation, sick leave etc.

Professional Level


Minimum Education Required

4-year degree

How To Apply


Please send cover letter with salary requirements and resume to jobs@ccda.net.

No phone calls, please.