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IT Specialist

Posted by
Byte Back
|
Washington, DC

Byte Back


New
|
Published 20 days ago

November 2, 2020
October 9, 2020
$42,000 - $48,000

The IT Specialist will join the growing team of Byte Back on a 1 year, grant-funded project. Byte Back is a dynamic nonprofit providing innovative tech training that has earned national attention and support.  

The IT Specialist is a mission-driven, customer-focused, organized, and experienced IT professional who excels at identifying problems and seeking solutions. The IT Specialist will oversee a Loaner Equipment project for Byte Back, provide Helpdesk support to program customers, and manage the inventory and tracking of all loaner program devices and requests for technical support. He/She/They enjoy troubleshooting, communicating with people of all levels, backgrounds, and technical abilities and is excited to help!   


Core responsibilities 

  • Oversight of distribution, recovery, inventory, and maintenance of loaner equipment 
  • Provide Helpdesk / technical support for off-site and local users 
  • Document, manage and monitor problem tickets, analyze incidents and determine support required 
  • Ensure that all loaner equipment is inventoried, accounted for, and continually verified in the tracking system 
  • Provide monthly reports to Project Manager 

 

Specific Job Responsibilities 

  • Apply diagnostic techniques to identify problems, investigate cause and recommend solutions 
  • Maintain database utilizing ticketing system of calls and messages requesting assistance 
  • Maintain and monitor incident records in system and provide assistance towards achieving resolution when reviewing incident records 
  • Document IT requests in tracking system, record actions and follow up on deferred actions 
  • Respond to users in friendly and professional manner, ensuring all responses given are technically accurate, documented, updated and closed  
  • Build and maintain positive relationships and communicate effectively with all customers- internal and external 

 

Required Qualifications 

  • At least two years’ experience in IT support  
  • Degree or industry-recognized certification in IT or IT-related field 
  • Experience working with IT vendors and other stakeholders 
  • Must be a proven problem solver who is able to quickly identify issues and solve them 
  • Excellent organizational skills 
  • Exemplary customer service skills 
  • Excellent communication skills in written and spoken formats  

 

Preferred Qualifications 

  • Project management experience  
  • Nonprofit experience 
  • Driver’s license & access to reliable transportation 

 

Employment Type 

FLSA Status: Full-time, Non-exempt  

This is a grant-funded position for 1-year. Although the grant is expected to end in 2021, there may be additional funding obtained to extend employment. 


Employment Location 

The IT Specialist will work from Byte Back’s DC office and must be willing to travel within DC as necessary. 

The IT Specialist will join the growing team of Byte Back on a 1 year, grant-funded project. Byte Back is a dynamic nonprofit providing innovative tech training that has earned national attention and support.  

The IT Specialist is a…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Contract
  • Other Education Requirement
  • Professional

Benefits

  • Medical/Vision/Dental Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • Retirement Plan
  • Employee Assistance Program
  • Medical/Vision/Dental Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • Retirement Plan
  • Employee Assistance Program

Level of Language Proficiency

Fluent in English

Fluent in English

Location

899 North Capitol Street Northeast, Suite 850, Washington, DC 20002

How to Apply

Please include cover letter and resume in Word or PDF format.

Please include cover letter and resume in Word or PDF format.

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