Patient Navigators - HIV / PrEP

Job Type

Full Time




New York
United States


The Institute for Family Health is seeking Patient Navigators to work as part of our interdisciplinary, patient-centered HIV care and prevention team in the Bronx and Manhattan. The HIV Patient Navigator will work closely with patients newly diagnosed, new to treatment or facing barriers to adherence and retention in care, while the PrEP Patient Navigator will work with patients at risk of HIV to promote awareness and usage of PrEP and other safer sex methods. Patient Navigators support the mission of the Institute, to provide care to underserved communities, by outreaching, engaging, intaking, assessing for barriers and identifying solutions, completing care plans, accompanying patients to medical and social service appointments, providing health education, case management and coordinating all aspects of care.


  • Coordinate care and navigation of the healthcare system to a caseload of patients with ranging needs
  • Perform clinic and field based outreach to patients out of care or at risk of falling out of care
  • Provide appointment reminder calls and in-person accompaniments to assist with patients keeping health and social service appointments
  • Provide health promotion, treatment adherence counseling, and risk reduction counseling to assist patients in decreasing barriers to positive health outcomes
  • Assesses patients medication adherence, and provides health education as needed to support good adherence practices
  • Provide intensive tracking and follow-up with patients to ensure that benefits are successfully accessed and all required supporting documentation is obtained.
  • Complete insurance and/or prescription assistance applications to assist patients with obtaining care and medications
  • Provide case management, including referrals, including assistance with benefits and entitlements, housing, social services, and healthcare needs
  • Completes timely documentation of all patient related encounters, both in our electronic medical record as well as program specific required forms and documents.


  • Computer literacy with proficiency in MS Word, Excel, and PowerPoint.
  • Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time.
  • Experience working in a harm reduction setting or with patients living with HIV, mental illness or substance use preferred
  • Commitment to serving underserved communities
  • Bilingual (English/Spanish) preferred


  • High School/ GED required

People living with HIV/AIDS, LGBTQ individuals, people of color and women are encouraged to apply.

Level of Language Proficiency

Bilingual English and Spanish preferred.

Professional Level

Entry level

Minimum Education Required

High School

How To Apply

To apply, please send resume to Rebecca Green, Regional Director of COMPASS Programs, at Please indicate in the body of the email if you wish to be considered for the HIV Patient Navigator, the PrEP Patient Navigator or both