Case Manager - LGBT- Streetwork Uptown

Job Type

Full Time




New York
United States


Our Vision:

Safe Horizon envisions a society free of family and community violence. We will lead the way by empowering victims of domestic violence, child abuse, sexual assault and human trafficking to move from crisis to confidence. 

Our Mission:

Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities. 



Streetwork Project is an innovative outreach-counseling program for homeless youth in Manhattan, which utilizes a harm reduction approach. Under this umbrella, Case Managers provide comprehensive services to adolescents and young adults impacted by homelessness and involved in street activities (gangs, violence, drug use/sale and survival sex). Services provided by Case Managers include assessment, case planning, case facilitation and management, counseling, referrals, outreach, crisis transportation, daily living services (food, shower, and respite), triage counseling, recreational activities and support groups. The Case Manager coordinates with Safe Horizon supporting programs and local agencies to provide short and long term care necessary to meet the wide range of needs related to homeless adolescents. The Case Manager will focus on providing support and services with LGBTQ youth.


Essential Job Functions:


Ø  Intake and assessment for individuals seeking assistance

Ø  Conduct triage and milieu counseling

Ø  Engagement of adolescents into program structure (harm reduction philosophy, rules, mutual respect)

Ø  Provide crisis intervention and individual counseling using a harm reduction client-centered approach

Ø  Provide case management to a caseload of LGBTQ homeless young adults

Ø  Facilitate access to daily living needs (food, clothes, hygiene supplies, space to rest)

Ø  Provide information, counseling, and advocacy regarding shelter and housing options and placement

Ø  Advocacy on behalf of clients for public assistance and entitlements with city agencies

Ø  Advocacy on behalf of under 18-year-old clients for Administration for Children’s Services support

Ø  Advocacy on behalf of clients with shelter system and other social service programs

Ø  Mediation of internal conflicts

Ø  Facilitate groups, including LGBT focused, and transgender and gender non-conforming groups

Ø  Escort homeless youth to appropriate services and provide transportation as part of case plan

Ø  Case conferencing

Ø  Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining chart documentation and files, mail, email, and telephone

Ø  Participate at staff trainings, staff meetings and staff group process workshops

Ø  Participate in bi-weekly supervision.


Secondary Job Functions:


Ø  Petty Cash reconciliation

Ø  Identification of new resources appropriate for population

Ø  Conduct HIV rapid testing

Ø  Provide wellness and recreational (engagement) activities

Ø  Coordinate services with other Streetwork staff and on-site legal, medical, and psychiatric service providers

Ø  Manage events in the Drop-In Center, monitor entrance to the program, oversee concrete support to clients, and/or serve meals

Ø  Perform other assigned or related activities as needed


Supervisory Reports: None     


Interacts with:           


Ø  All Streetwork program sites and staff

Ø  All internal Safe Horizon programs and departments that can comprehensively support the client and case plan

Ø  All external agencies and organizations that can provide appropriate services to the client


Knowledge and Skills:




Ø  Compassionate approach to others and openness to new ideas

Ø  Dynamic energy, able to multi-task and negotiate multiple demands on attention

Ø  Non-judgmental approach and ability to empathize with others

Ø  Interest and experience in LGBTQ youth communities of color

Ø  Clear and concise verbal and written communication skill, excellent interpersonal and organizational skills

Ø  Genuine interest in working with disenfranchised youth and young adults




Ø  Bi-lingual Spanish

Ø  Understanding of harm reduction perspective

Ø  Demonstrate the ability to work independently






Ø  Bachelor’s Degree in social services, creative arts, liberal studies or any field related to working with youth/ or High School Diploma and a minimum of five (5) years experience working with at-risk youth.






Ø  Experience working in a social services setting, OR

Ø  Personal experience with street survival activities (homelessness, gangs, drug economy, sex industry) with three years separation from involvement in these activities. Deep understanding of the relationship between personal experience and professional standards.




Ø  At least 1 year working with the homeless population, youth, or harm reduction


If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply


Safe Horizon is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, ages, sexes, sexual orientations, national origins, and disabilities, as well citizen, marital, protected veteran and HIV statuses.

Professional Level

None specified

Minimum Education Required

No requirement