Retail Associate - Stockbridge (seasonal, part-time)

Job Type

Full Time Temporary




United States


About Naumkeag:

A gracious house with magnificent gardens, and panoramic views, Naumkeag is a quintessential country estate of the Gilded Age, but at its heart, this architectural masterpiece is a family home. Joseph Choate, a leading 19th-century attorney, hired the architectural firm of McKim, Mead, & White to design the 44-room “cottage,” Naumkeag, which would serve as a summer retreat for three generations of Choates.With its views of Monument Mountain, its stunning collection of gardens created by Joseph Choate, and its shingle-style house, Naumkeag creates an unforgettable experience for visitors. Bequeathed in its entirety in 1958 – from furniture to garden tools to its intact dairy barn – Naumkeag, a National Historic Landmark, provides a special link to Berkshires history.

Summary of Position:

Admissions/Sales Associates perform the essential function of welcoming all guests to Naumkeag. They inform guests of the various tours and programs available that day while helping to orient the guests to the property. They are crucial as ambassadors of The Trustees, introducing each guest to the many benefits of membership, with a focus on increasing membership sales for the site. Admission/Sales Associates also sell refreshments from The Oak Café to be consumed on site as well as other locally sourced food items. When not assigned to Admissions, Sales Associates sell merchandise from The Shop at Naumkeag.

Essential Functions:

  • Welcome each guest to Naumkeag.
  • Promote the mission of The Trustees by describing member benefits and selling memberships.
  • Review the available tours/programs and provide excellent customer service in terms of history, tours, policies of the site, etc.
  • Operate the POS system with facility in order to serve guests in a timely manner.
  • Able to provide general product knowledge of items being sold in both enterprise zones: The Shop at Naumkeag and The Welcome Center/Oak Café.
  • Maintain stock in The Welcome Center and The Shop at Naumkeag. This includes, but is not limited to: restocking, maintaining/adjusting merchandising as needed, maintaining correct signage, and daily maintenance/cleaning of spaces and displays.


  • 1-3 years of previous retail experience.


  • Able to provide respectful, exceptional customer service to all guests with a friendly, courteous, and confident demeanor.
  • Strong ability to request and close membership sales.
  • Comfortable learning and using POS system, handling cash, and making credit card sales.
  • Able to handle multiple tasks and unexpected situations in a calm manner.
  • Reliable and punctual.
  • Willingness to address needs and interests of all visitors.
  • Team-oriented, with a professional, positive attitude towards all staff, volunteers, and guests.
  • Able to commit to the position for the entire season (April through November).


  • Availability to work at least one day each weekend and some evenings.
  • Available to work some holidays.

Working Conditions:

This position requires the ability to stand and walk for long periods of time, climb steep inclines and multiple flights of stairs, as well as working indoors and outdoors in inclement, hot, and cold weather conditions.

This is a seasonal, non-exempt, hourly paid position, with an optimal start date in mid-April. This position is based in Stockbridge, MA.

Please Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

About The Organization:

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 26,000+ acres on 116 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 50,000 members.

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.

In addition to being an Equal Opportunity Employer, the Trustees of Reservations aims to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply