Community Case Manager

Job Type

Full Time


Details: $19.09 per hour




1175 Howard Street
San Francisco
United States


St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 100 employees working in 4 locations. We are proud of our diversity and of our more than 150 year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.


                       The Community Case Manager provides counseling, advocacy, and case management services to survivors of domestic violence at The Riley Center’s Community Office. This includes support groups, drop in support as well as follow-up services to former residents of the Riley Center residential programs.


  • Coordinate and provide domestic violence services to Community Office clients: telephone, home visits, counseling, case management, advocacy, accompaniment, referrals, and assist clients with paperwork.
  • Refer clients to appropriate domestic violence services in the community.
  • Assume responsibility of Community Office statistical and data collection for quarterly reports.
  • Attend Riley Center staff meetings, supervision meetings and trainings.
  • Participate in appropriate on-going staff development & training.
  • Facilitate support groups.
  • Participate in on-going cross training to perform duties in other departments of the agency as needed.
  • Maintain and compile client records, including individual case notes, daily log and statistics, in an accurate and timely manner.
  • Share office management duties: maintenance, donations, mail, supporting volunteers, etc.
  • Occasional weekend and evening hours.
  • Perform other duties as assigned.


  • BA degree in Psychology, Social Work, Gender Studies, or other related field.  Experience and/or certifications may be accepted in lieu of a degree.
  • 40 hour DV Certification required. The certification may be done upon hire.
  • Experience working with survivors of domestic violence direct services, and government agencies is preferred.
  • Average ability to write, read and speak English.
  • Demonstrated skills in counseling, case management and client advocacy.
  • Familiarity with Harm Reduction philosophy and approach.
  • Strong interpersonal, verbal and written communication skills and the ability to document clearly and legibly.
  • Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
  • Ability to work independently and with little supervision, as well as being a team player.
  • Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
  • Working knowledge of community resources.
  • Demonstrated commitment to open, direct, and non-violent communication.
  • Ability to de-escalate crisis situations and make decisions under pressure.
  • Excellent reporting skills including use of Microsoft Office and data entry skills.
  • Strong initiative and ability to work both independently and cooperatively in a small office.
  • Ability to maintain professional boundaries with clients, volunteers and staff.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco.

The St. Vincent de Paul Society of San Francisco, Riley Center

is an Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance we will consider all qualified candidates regardless of criminal history or conviction.


Kaiser paid in full for employee.  Voluntary dental, vision and life insurance.  403b retirement plan.

Level of Language Proficiency

Average ability to read, write and speak English.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

Please include a cover letter describing your interest and a resume.