7 West 83rd Street
Position: Early Engagement Assistant
supervisor: Early Engagement Specialist
schedule: Part-Time/ 19 hours a week
The Early Engagement Assistant at Congregation Rodeph Sholom is in place to support the Early Engagement Specialist and the Early Engagement Department. This position requires a warm and welcoming presence toward members and non-members in an effort to meet the needs of families with young children seeking information about upcoming classes and events. The employee should be highly organized and be able to effectively manage multiple priorities.
Essential job functions:
- Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
- Screen telephone calls as required, redirect appropriately, handle questions and follow up on issues as appropriate
- Nurture relationships between young families, providing opportunities for community building
- Oversee registration process for early engagement events, programs and classes and act as a liaison with communications and business office to ensure clarity and payment
- Assist in the planning, rsvps, coordination and logistics of events, programs, and classes
- Work with business office after events requiring payment to bill attendees
- Facilitate all paperwork pertaining to hiring and paying staff
- Order all food and supplies for young family classes, holiday programs and Shabbat worship
- Staff 8 mutually agreed upon evening/weekend program dates over the course of the year
- Run reports from internal database containing congregant information
- Send out a weekly email to member and non-member email lists, publicizing young family programming
- Enter member and non-member attendance into a master tracking document after each event
- Track data from event to event with the ability to pull by age, event and program
- Process invoices and check requests, track budgets, create expense reports
- Contribute to team effort by accomplishing related results as needed
- Perform other related duties as assigned or required
- Weekend and evening work may be required (as mentioned above)
- Verbal Communication: Is able to speak articulately and clearly in a variety of communication settings and styles; can get a spoken message across that has the desired effect; adjusts and fine-tunes communication in response to both verbal and non-verbal cues
- Written Communication: Is able to write clearly and succinctly; can get messages across that have a desired effect; clearly articulates message content and projects an appropriate tone
- Time Management: Able and willing to focus time on tasks that are more likely to meet goals; uses time effectively and efficiently; values time and respects the time of others; concentrates his/her efforts on the most important priorities; can appropriately attend to a broad range of activities
- Interpersonal Skills: Establishes good working relationships with all colleagues who are relevant to the completion of work; works well with people at all levels of the organization; builds appropriate rapport; considers the impact of his/her actions on others; uses diplomacy and tact; is approachable. Shows judgment in deciding mode of communication, whether email, phone, or personal interaction.
- Ethics and Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values.
- Customer Orientation: Demonstrates concern for and attends to the needs of the internal and external stakeholders; projects a sense of empathy and understanding when dealing with congregants; responds quickly to voice mails and emails; takes accountability for finding answers and supplying resources for congregant inquiries in a way the congregant finds satisfying.
- Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; learns from mistakes; eliminates roadblocks.
- Team Orientation: Demonstrates interest, skill and success in team environments; places group goals ahead of personal agendas; steps up to offer self as a resource to other members of the team; understands and supports the importance of teamwork; shares credit for success with others.
- Computer skills: Word, extremely proficient Excel skills, Power Point, Publisher, Mail Merge skills, Outlook e-mail
- Physical Requirements (if applicable):
Equal Employment Opportunity Policy:
Congregation Rodeph Sholom does not unlawfully discriminate in employment opportunities or practices on the basis of one’s actual or perceived race; color; religion; sex/gender (including gender identity); creed; sexual orientation; marital status; pregnancy; ethnicity; national origin; ancestry; age; disability; alienage/citizenship status; arrest or conviction record (consistent with the provisions of New York State’s Corrections Law); partnership status; familial status; military service; status as a victim of domestic violence, stalking or sex offenses; veteran status; genetic pre-disposition or carrier status; or any other characteristic protected by applicable law. Employment decisions at CRS are made in a non-discriminatory manner and are based on qualifications, abilities, and merit. As may be permitted by law, certain Rodeph Sholom positions will be filled by persons of the Jewish faith as a bona fide occupational qualification. CRS also prohibits, and will not tolerate, any form of retaliation or reprisal against any employee who reasonably and in good faith complains of discrimination or harassment or provides information in connection with any such complaint.
Minimum Education Required