Nonprofit

Navigator Service Lead

Hybrid
Work must be performed in Washington, US
New
|
Published 8 days ago

Details at a Glance

Time Commitment
Full Time Schedule
Education
4-Year Degree Required
Salary
USD $68,289 - $90,223 / year

Description

This position description is a guide to the critical duties and essential functions of the job, but is not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and subject to change to meet the needs of the Training Fund and funding requirements.

Job Title:  Navigator Service Lead

Reports to:  Senior Manager of Programs

Supervises position(s):  Regional Education Navigators, Intake Coordinator & Resource Specialists

Office Location: Renton, WA                                                                                       

Worksite Designation:    Hybrid       

Live in the Puget Sound Region of the State of Washington with a reasonable commute to Renton, WA.  Approximately 50%—75% of the work is telework, and 50%—25% is in-person at our office, off-site, or partner locations. Must come into the office on an as-needed basis.           

Organizational Overview:

The SEIU Healthcare 1199NW Multi-Employer Training Fund (Training Fund) is a non-profit, labor/management partnership including eight major healthcare employers and the largest healthcare union in Washington State.  The Training Fund was formed in 2008 and is a statewide program that addresses the workforce needs of participating employers and supports the career, knowledge, and skill aspirations of SEIU Healthcare 1199NW members.  The Training Fund is the sponsor of the state-registered Health Care Apprenticeship Consortium (HCAC) and of the Virtual Healthcare Institute (VHI) serving a range of regional employers, unions, union members, and student candidates.

Position Overview:

The Navigator Service Lead is an on-the-ground, direct service role, collaborating with staff as directed by the Director of Labor Management Programs, guiding a team of regional education navigators and intake coordinator & resource specialists, overseeing all aspects of navigation services for eligible Training Fund members, while coordinating all support for the assigned team. This position is largely hands-on, direct service and will carry a member case load as assigned. Navigation is core to all benefits and services provided at the Training Fund, and this position will facilitate cross collaboration including leading navigation and education services in an integrated manner for member career development. Aspects of the position responsibilities include, though are not limited to, academic support materials, career exploration, workshops, English Language Learning (ELL)/Adult Basic Education (ABE), computer skills, tutoring, and more. This position includes outreach, recruitment, and labor/management relationship efforts as guided by partner liaisons to delivery holistic organizational services.

A successful candidate possesses expertise in healthcare education programming and acts collaboratively with partners to meet the needs of eligible Training Fund members. This position requires self-accountability and decisive judgement to dependably complete tasks accurately, appropriately, and without supervision. This role will support teams in implementation of benefit administration processes and continuous quality improvement to deliver optimum customer services for Training Fund members. A successful candidate will have strong management and supervision skills and a proven track record of effectively supporting working adults seeking career and educational advancement. A keen understanding of the needs of adult workers pursing higher education is critical (prefer understanding of the needs of incumbent healthcare workers). Experience supporting people from diverse cultural, linguistic, racial, and socio-economic backgrounds is a priority. As the Training Fund is a labor/management partnership, experience working in partnership with employers and a union and/or supporting a union workforce is strongly desired.

This position will have responsibility for managing the regional education navigation team, intake coordinator & resource specialist team, and programmatic services, as well as the assigned team’s role in the communications, outreach, and organizational strategy to ensure the Training Fund continues to meet the education and career development needs of its members.

This position, along with others in the Training Fund, is responsible for the safe, professional, and equal opportunity operation of all Training Fund activities.

A candidate offered this position must be willing to occasionally work outside of traditional business hours and travel to regional locations as needed.

Supervisory Responsibilities:  

  • Supervise Regional Education Navigators, Intake Coordinator & Resource Specialists
  • Developing and coaching staff
  • Directing and coordinating the work of staff
  • Perform regularly scheduled performance reviews
  • Provide training and guidance for staff

Essential Job Functions:

Incumbent must have the skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation:

  • Directly supervise regional education navigators and intake coordinator & resource specialists serving regions organization-wide. This includes, hiring, training, coaching, timekeeping, and evaluating all assigned staff. This position also manages assigned contracted vendors. At the time of posting, the Training Fund has 5 regional education navigators and 3 intake coordinators & resource specialists who serve various organizational regions.
  • Assist and advise the Director of Labor Management Programs in all education services, program planning, and service delivery improvement efforts.
  • Act in day-to-day operations in close collaboration with and under the guidance of partner liaisons as well as other staff as assigned.
  • Participate in and coordinate organizational committees and staff professional development trainings; be a resource and facilitator for assigned teams’ professional development opportunities and best practices.
  • Develops and maintains an intricate knowledge of all Training Fund benefits and programs, in addition to other grant, contractual, operational and informative documents.
  • Interact closely with apprenticeship teams to coordinate navigation and participant support.
  • Support completion of HEET and other grants/special projects deliverables in close collaboration with assigned staff as project efforts intersect benefits and services.
  • Conduct onsite outreach at partner and community locations, as well as coordinate onsite outreach for other team members as assigned; implement Training Fund Communications Team strategic planning; support and coordinate recruitment for workshops, coordinate and attend recruitment activities.
  • Facilitate partnerships, collaborate with the union, participating employers, colleges, and other key external stakeholders to further Training Fund services positive impact and presence in all regions.
  • Serve as the point of contact for escalated member situations and follow through to reach appropriate resolution. Maintain a member case load as assigned.
  • Serve as a principle connection between education navigators and administrative team in close partnership with the Lead Benefit Administrator.
  • Collaboratively work towards maximizing utilization of programs, services, and benefits across programs for positive member outcomes.
  • Regularly assess data, team processes, monitoring, etc. to drive continuous improvement.
  • Assure the accuracy and completeness of data collected for navigation and other services, including data pertaining to eligibility, selection, employer utilization, and member outcomes across regions through quality checks and balances for regular agency reports and compliance.
  • Maintain respectful relationships across the team and communicate openly with team members at all times. Connect with staff on a personal face-to-face on a regular basis to understand their needs and their abilities to be successful.
  • Apply an engaged approach to problem solving and process improvement.
  • In collaboration with the Training Fund’s Education Services team, at the direction of the Director of Labor Management Programs (and the Leadership Team), develop, implement and maintain sound organizational practices including review and quality assurance procedures.
  • Develop and maintain procedures and processes connected with assigned teams and collaborate to revisit, revise, and refresh procedures and processes as appropriate.
  • Act as a signing authority for the organization on documents such as vouchers, reimbursements, invoices, and other items as appropriate.
  • Assist with the preparation of materials for the organization’s Board of Trustees meetings, staff retreats, and other circumstances as requested or assigned.
  • Act as a professional representative in all situations, setting a strong example of quality work completion and a commitment to the organizational mission, vision, and values.
  • Other duties as assigned.

Required Skills/Abilities:

  • Strong Commitment to personal growth and development on issues of racial equity and diversity, and to advancing diversity, equity and inclusion health care workforce access
  • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Excellent interpersonal, negotiation and conflict resolution skills
  • Excellent time management skills with a proven ability meet deadlines
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite or related software
  • Proficiency with or the ability to quickly learn the organization’s databases, including, but not limited to Salesforce, Rouxbe, Financial Edge, Monday.com, Canvas, Sharepoint, etc.
  • Ability to work with integrity, credibility, professionalism and confidentiality
  • Experience working with diverse populations and addressing participants’ unique needs
  • Ability to follow privacy policies and respect for confidential information
  • Incumbent must have skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation

Desired Skills and Experience:

  • Ability to work with and advance engagement with employer partners, labor unions and staff and to collaborate effectively in labor/management settings 
  • Proven record of working collaboratively to meet performance goals
  • Bilingual skills preferred

Required Items:

  • Successful completion of background check is required
  • Valid Washington State Driver’s License and access to a reliable insured vehicle
  • Needs to live in or move to the State of Washington in assigned region.
  • COVID-19 complete vaccination, shot documentation required or proof of meeting state or federal law, including medical disability under the American with Disabilities Act (ADA) guidelines, for not vaccinating
  • Candidates will be evaluated on their lived and learned experience, professional background, volunteer experience and direct and transferable skills.

Educational Requirements:

  • Bachelor’s degree and 5 plus years’ experience, preferably in adult education, social services, healthcare, or related field, or equivalent education/experience.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at times
  • Must be able to access and navigate the TF’s facilities, partner organizations, and classroom locations

Work Environment:   Hybrid

This position provides services primarily in Washington State remotely and in person. Training Fund educational operations include limited program work in Oregon and Alaska. The position requires various “in-person” involvement with apprentices, employers, instructors, and community partners at multiple locations; other portions of this role will be split between telework work and the Training Fund office. This position will require travel on an as-needed basis and during some non-traditional hours (early mornings, later evenings, and occasional weekends) to meet with participants and attend meetings at locations such as hospitals, schools, public places (community buildings, event venues, etc.), and partner organization sites. Note: COVID restrictions may require a higher level of remote work.

Compensation:

  • Compensation Range: $68,289 to $90,223
  • Above average retirement package
  • FTE, Exempt position

Other Benefits:

  • Generous vacation and sick leave days
  • Medical insurance paid in full for yourself and family through Kaiser Permanente
  • Dental insurance paid in full for yourself and family through MetLife
  • Disability and life Insurance through the Hartford Group
  • LinkedIn learning membership
  • Employee Assistance Program (EAP)
  • 14 Annual Paid Holidays, 3 personal holidays and winter break (closed 12/24 – 12/31)
  • Two volunteer days

May be eligible for the following incidental benefits:

  • Gym/trainer membership stipend
  • Work-related professional development reimbursement
  • Internet stipend (full-time “telework” or “hybrid” staff who are not provided inter access through other means)
  • Commute stipend (“Occasional” worksite designated positions only)

Please Apply:

We welcome candidates who:

  • Demonstrate the skills, abilities, and experience needed for this role regardless of education and compensation history.
  • Are inspired by our values of integrity, collaboration, innovation, equity, and outcome oriented.
  • Are willing to grow in personal and professional learnings of social and racial justice.
  • Demonstrate a commitment to improving outcomes for candidates for health care positions and incumbent health care workers furthering their careers.

Application Process

At the Training Fund, we value our culture and prioritize diversity and inclusion more than what college you attended or what company you worked for before. Therefore, we include objective assessments and a one-way digital video interview in our process to give you the opportunity to shine beyond your resume, reduce bias, and help our hiring team make better decisions.  All our candidates are asked to go through this process so we can evaluate everyone equally.

To apply, click on the link below where you will:

  • Complete the application and provide three references from previous employers
  • Submit your resume and cover letter
  • Complete the assessment(s) and video interview

APPLY

Position will remain open until filled.

 

This position description is a guide to the critical duties and essential functions of this position. It is not an all-inclusive list of responsibilities, qualifications, physical demands or work environment conditions. Position descriptions and job responsibilities before and after hire are subject to revision to meet the changing needs of our labor/management partnership. This is an at-will, exempt, and variable work schedule and location position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The Training Fund is an equal opportunity employer. All employees and potential employees are entitled to be treated respectfully and without discrimination on the basis of race, creed, color, national origin, religion, sex, sexual orientation, gender expression and identity, age, political ideology, honorably discharged veteran or military status, or disability. Employees are protected from retaliation for complaining about discrimination, opposing discrimination, and cooperating in discrimination investigations.

The SEIU Healthcare 1199 NW Employer Training and Education Fund has a non-discriminatory policy and is an equal-opportunity employer.  Women, persons of color, bilingual/multilingual, and LGBTQ+ individuals are strongly encouraged to apply.  Reasonable accommodations may be made to enable individuals with differing abilities to perform the essential functions.

The Training Fund is a harassment-free workplace.

This position description is a guide to the critical duties and essential functions of the job, but is not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position…

Benefits

  • Above average retirement package
  • FTE, Exempt position

Other Benefits:

  • Generous vacation and sick leave days
  • Medical insurance paid in full for yourself and family through Kaiser Permanente
  • Dental insurance paid in full for yourself and family through MetLife
  • Disability and life Insurance through the Hartford Group
  • LinkedIn learning membership
  • Employee Assistance Program (EAP)
  • 14 Annual Paid Holidays, 3 personal holidays and winter break (closed 12/24 – 12/31)
  • Two volunteer days

May be eligible for the following incidental benefits:

  • Gym/trainer membership stipend
  • Work-related professional development reimbursement
  • Internet stipend (full-time “telework” or “hybrid” staff who are not provided inter access through other means)
  • Commute stipend (“Occasional” worksite designated positions only)


  • Above average retirement package
  • FTE, Exempt position

Other Benefits:

  • Generous vacation and sick leave days
  • Medical insurance paid in full for yourself and family through…

Location

Hybrid
Work must be performed in Washington, US
15 S Grady Way Ste 321, Renton, WA 98057, United States

Apply to This Job

Instructions:

Please Apply:

We welcome candidates who:

  • Demonstrate the skills, abilities, and experience needed for this role regardless of education and compensation history.
  • Are inspired by our values of integrity, collaboration, innovation, equity, and outcome oriented.
  • Are willing to grow in personal and professional learnings of social and racial justice.
  • Demonstrate a commitment to improving outcomes for candidates for health care positions and incumbent health care workers furthering their careers.

Application Process

At the Training Fund, we value our culture and prioritize diversity and inclusion more than what college you attended or what company you worked for before. Therefore, we include objective assessments and a one-way digital video interview in our process to give you the opportunity to shine beyond your resume, reduce bias, and help our hiring team make better decisions.  All our candidates are asked to go through this process so we can evaluate everyone equally.

To apply, click on the link below where you will:

  • Complete the application and provide three references from previous employers
  • Submit your resume and cover letter
  • Complete the assessment(s) and video interview

APPLY

Position will remain open until filled.

 

This position description is a guide to the critical duties and essential functions of this position. It is not an all-inclusive list of responsibilities, qualifications, physical demands or work environment conditions. Position descriptions and job responsibilities before and after hire are subject to revision to meet the changing needs of our labor/management partnership. This is an at-will, exempt, and variable work schedule and location position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The Training Fund is an equal opportunity employer. All employees and potential employees are entitled to be treated respectfully and without discrimination on the basis of race, creed, color, national origin, religion, sex, sexual orientation, gender expression and identity, age, political ideology, honorably discharged veteran or military status, or disability. Employees are protected from retaliation for complaining about discrimination, opposing discrimination, and cooperating in discrimination investigations.

The SEIU Healthcare 1199 NW Employer Training and Education Fund has a non-discriminatory policy and is an equal-opportunity employer.  Women, persons of color, bilingual/multilingual, and LGBTQ+ individuals are strongly encouraged to apply.  Reasonable accommodations may be made to enable individuals with differing abilities to perform the essential functions.

The Training Fund is a harassment-free workplace.

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