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Manager of Data Systems and Support

Posted by
Flamboyan Foundation | Washington, DC
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Flamboyan Foundation


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Published 16 days ago

February 28, 2020

Flamboyan Foundation seeks a Manager of Data Systems & Support with 1-3 years of experience, to support our family engagement portfolio in Washington, DC and our operational work across our DC and Puerto Rico offices. This position offers an incredible opportunity to work in an entrepreneurial and collaborative environment focused on improving educational opportunity for all students, particularly those living in communities most affected by systems of inequity. This position will give Flamboyan the ability to collect, track and monitor critical data related to our family engagement program offerings. In addition, this role will support the overall maintenance and reporting functions of our technology systems, optimizing our ability to showcase all the work Flamboyan does in easily accessible formats. The ideal candidate is available immediately and will combine a passion for improving public education with critical technical skills and knowledge .


What You Will Do

 

The Manager of Data Systems & Support  is critical to our efforts to enhance the functionality of our data platform (www.familyengagementdata.org), and serves as the system administrator for our constituent relationship management (CRM) system. You will support the vision for our data platform and its integration with our website - www.flamboyanfoundation.org – , and with our CRM system – Salesforce. You will also assist with the collection and analysis of quantitative and qualitative data to support teachers, school leaders, and district administrators in their family engagement work. This position reports to Senior Managing Director, Family Engagement and works closely with our programmatic and evaluation teams in Washington, D.C., and with our team in Puerto Rico. 


Responsibilities


Data platform management

  • Gather ideas and feedback for future enhancement priorities for the data platform via surveys, focus groups, and interviews with internal and external stakeholders, intentionally being inclusive of people from historically marginalized groups
  • Present feedback data visually and orally in ways that account for diversity of audiences
  • Work across internal teams to prioritize features
  • Create a product roadmap and ensure Flamboyan management and staff have a clear understanding of data platform priorities, progress being made, and deliverable timelines


Data platform development

  • Create mockups and wireframes for new feature development on the data platform
  • Contribute to organizational thinking about future equity-centered technology enhancements and systems to drive impact with educators and partners
  • Project manage new feature development with engineers
  • Serve as the liaison between engineers and program staff
  • Support the execution of the product plan for current and future usage of the data platform


Training and support

  • Develop trainings and instructions for teachers, school leader, and Flamboyan staff for using the data platform and understanding new features and enhancements
  • Support the development and ongoing use of Flamboyan’s web and database infrastructure by being the ‘go to’ and serving as the help desk for external users and Flamboyan staff on the data platform and historical data requests
  • Collect, manage, analyze and archive yearly data for the data platform
  • Support the development and fielding of surveys, applying an equity lens to this work
  • Provide other data support to program staff as needed


Client Relationship Management (CRM) system administration

  • Ensure that the data in Salesforce, Flamboyan’s CRM system, is accurate and regularly updated
  • Serve as an active champion for the usage of the CRM system
  • Provide support and training for new and existing users to understand how to use the system
  • Assess various options for optimizing and customizing the system to help the system grow and evolve
  • Track and monitor internal needs to support staff and partners in troubleshooting issues and training needs


Organizational Stewardship

  • Serve as an ambassador for Flamboyan’s organizational brand generally and our family engagement work specifically locally and nationally
  • Model and foster the Flamboyan core values of People, Impact, Catalytic Action, and Equity
  • Responsibly steward financial and human resources
  • Continuously deepen your expertise and readiness to be an equity-centered team member and expert data and technology contributor, self-aware, inclusive in your work, and able to be an agent of change

Qualifications

·       Experience using statistical software packages, STATA experience preferred

·       Experience with Salesforce or a similar CRM preferred

·       Content management system (CMS) experience a plus

·       Advanced Excel skills—knowledge of conditional formatting, pivot tables, formulas, etc.

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Tech savvy self-starter—enthusiastic about figuring out the right technology in order to get the job done.

·       Ability to prioritize and meet deadlines across multiple projects and staff members

·       Excellent problem-solving and organization skills

·       Curious self-starter – always looking for what needs to be done and could be done better 

Flamboyan Foundation seeks a Manager of Data Systems & Support with 1-3 years of experience, to support our family engagement portfolio in Washington, DC and our operational work across our DC and Puerto Rico offices. This position…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required

Benefits

Flamboyan offers a competitive salary commensurate with experience in a similar position, a comprehensive benefits package, generous vacation time, and professional development opportunities. We are a people-centered, flexible, family-friendly workplace with a beautiful office environment

Flamboyan offers a competitive salary commensurate with experience in a similar position, a comprehensive benefits package, generous vacation time, and professional…

How to Apply

Please submit your resume, tailored cover letter, and work sample online at: http://flamboyanfoundation.org/about/careers/. We recommend that your cover letter include why you are interested in Flamboyan Foundation and how your experience has prepared you for this role, and your ideal salary range. It is in your best interest to apply as soon as possible. Applications submitted by February 28th, will receive best consideration.

Please submit your resume, tailored cover letter, and work sample online at: http://flamboyanfoundation.org/about/careers/. We recommend that your cover letter include why you are…

Location

Washington, DC

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