Intake Coordinator


Job Type

Full Time

Published:

04/05/2018

Start Date:

04/23/2018

Application Deadline:

04/05/2018

Address

445 Park Avenue
New York
New York
10022
United States

Description

Child Mind Institute is seeking a highly skilled and motivated individual to join our team as an Intake Coordinator. The Intake Coordinator works closely with the clinical and administrative teams to support families interested in clinical services at Child Mind Institute. The Intake Coordinator serves as a liaison between clinicians and new patients and families. 

 

Reporting to the Patient Experience Manager, this is an non-exempt, full-time position located in our NYC headquarters. 

Responsibilities:

•    Communicate professionally with new patients via phone and email providing information about the Child Mind Institute intake process and answers to frequently asked questions

•    Oversee patient experience from the time patients contact Child Mind Institute to the time they schedule their first appointment

•    Complete initial intake screenings, coordinate patient evaluations, and schedule appointments within the electronic medical record (EMR) system

•    Review new intakes with the clinical team or use knowledge of the clinical practice for appropriate case assignments

•    Provide appropriate follow-up to communicate clinicians’ recommendations for scheduling at Child Mind Institute or externally

•    Manage high priorities and multi-task in a fast-paced work environment

•    Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information

•    Assist with training of new support staff and provide team coverage when necessary

•    Other duties as assigned

Qualifications:

•    Bachelor’s Degree in psychology or related field preferred and 1-2 years of relevant work experience

•    Strong interpersonal, communication, and customer service skills

•    Candidates bilingual in English and Spanish preferred

•    Excellent judgment and creative problem-solving skills, including conflict resolution

•    Ability to appropriately handle sensitive information with discretion

•    Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff

•    Self-starter and team player, able to establish and maintain effective working relationships

•    Thorough, accurate, and conscientious about assignments

•    Positive attitude, energetic, and interested in working in health care

•    Prior experience within a clinical setting preferred

•    Passion for the Child Mind Institute’s mission

Level of Language Proficiency

Candidates bilingual in English and Spanish preferred

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply


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