The Case Manager will support survivors in restoring dignity, choice, safety, and self-agency to continue on a path toward self-sufficiency by providing holistic services to program participants at The Monarch shelter.
Support a caseload of current participants and, on an individual basis, provide aftercare counseling and resources to survivors who have left The Monarch program.
1. Screen and complete intakes and in-person interviews for referrals and those seeking support;
2. Assess survivors’ needs; jointly develop, implement and monitor survivors’ personal goals;
3. Conduct weekly case-management meetings with survivors;
4. Follow professional guidelines, such as NASW Code of Ethics and HIPAA;
5. Actively cultivate, coordinate and refer to other supportive service providers for survivors, including law enforcement, legal, mental health/ recovery providers, medical health providers, housing support, vocational training and/or employment services;
6. Provide therapeutic intervention and crisis management when needed for program participants, callers, potential program participants and aftercare survivors;
7. Conduct assessment and development of safety planning around trafficking, abusive relationships/ environments, self-harm, suicidal thoughts, and other high-risk behaviors;
8. Monitor and document prescription drug use; provide psycho-education and consultation about such prescribed drugs;
9. Write advocacy letters for a variety of audiences to support the survivor in her goals;
10. Complete documentation of services rendered and significant events in a timely manner;
11. Create and write reports (weekly and annually) in a timely manner;
12. Update and maintain survivor documents, policies, and procedures;
13. Attend weekly staff and supervisory meetings;
14. Provide supervision and continued training to volunteers, interns, counseling staff, peers and survivors;
15. Maintain and monitor the Emergency Phone in support of survivors;
16. Accompany survivors to important meetings, such as depositions and court appearances;
17. Transport survivors whenever necessary;
18. Administer drug and pregnancy tests, room and/or bag checks, as needed;
19. Provide support and guidance for program participant meetings, including but not limited to House meetings and peer-support groups;
20. Review and/or complete House Log, Incident reports and other team documentation on a regular basis;
21. Provide general shelter and phone coverage at The Monarch, when needed;
22. Job requires flexible work hours, including evenings and weekends;
23. Job also requires ability and willingness to drive with program participants;
24. Other duties as assigned by executive director.
Support of the Freedom House mission.
Master’s degree, in Social Work, Human Services, or related field
· Minimum of 2 years of experience with survivors of trauma, especially human trafficking, preferred in a residential, group-home setting;
· Expertise in post-trauma recovery, addiction, rape, torture, homelessness, and/or trafficking;
· Ability to work with individuals with various backgrounds, languages, and strengths/ barriers;
· Knowledge, and ability to apply it, about dual diagnosis, trauma recovery, harm reduction, and conflict resolution and prevention;
· Understanding and supporting survivors with behavioral needs;
· Ability to manage and assess emergencies and crises in and out of the shelter;
· Sensitive to the dynamics of culture, gender, socio-economic status and their interaction with PTSD, victimization, the criminal justice system and the experiences of survivors of trauma/ trafficking;
· Knowledge of the San Francisco Bay Area and potential resources and partner organizations;
· Multi/ Bi-lingual preferred; Ability to work with translators/ interpreters required.
· Strong organizational and communication skills;
· Ability to handle and support multiple tasks and roles;
· Keep up-to-date on regional resources, research, therapeutic interventions, and benefits;
· Ability to embrace working on a multi-disciplinary team;
· Willingness to assist law enforcement and survivors off-site at crime scenes and provide survivor support when needed;
· Ability and skills to provide positive survivor support and consistent adherence to residential shelter rules, policies, and consequences, when policies and procedures are breached;
· Tact and ability to work with individuals who may express aggression, fear, and/or difficulty trusting;
· Understanding of victim stigmatization and victim blaming, and the impact on the individual;
· Ability to talk about sensitive and stressful topics and events;
· Be part of a healing, honest and healthy environment;
· Committed to providing the space for empowerment, self-agency and exploration of choice;
· Highest understanding and respect of confidentiality and safety.
A successful criminal and driving background check, finger imaging, annual TB screening, ability to lift 30 pounds by oneself, walking up and downstairs, going up and down ladders, if and when needed.
Compensation & Benefits
Salary for full-time
Partial healthcare reimbursement
PTO and Ten Paid Holidays
Based on experience.
Level of Language Proficiency
bilingual preferred but not required.
Minimum Education Required